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Virtual Front Door

Virtual Front Door

Virtual Front Door


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Avia Summary

Some other resource(s) that may be helpful in learning about Virtual Front Door include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door

Digital first entry point to the clinic/ healthcare system for both virtual and on-site patients. The Solution utilizes Decoded Health’s Hyperautomation Platform to scale the entire clinical workflow so that docs can see 3x the number of patients and improve outcomes

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EHR integration

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Use cases and differentiators

Automated Clincal Conversations

Decoded Health scales clinical patient engagement through automated  conversations. Unlike a "chat-bot" our system enables patients to express their concerns and ask questions in fully natural language conversational dialog. Patients have confidence that they are being heard and providers save time by getting meaningful data from high-quality patient conversations.

Conversational system automatically:

  • Determines patient agenda.
  • Collects history of present illness (HPI).
  • Performs review of systems (ROS).
  • Aligns patient input with medication history.
  • Performs patient-specific screenings.
  • Asks clinically informed and highly differentiating medical questions.
  • Follows up with patients to track health status.

Automated Natural Language Clinical Documentation

Giving providers the required data before they need it. The system creates a  natural language summary of virtual patient conversation, giving the physician relevant information before they even meet the patient. The summary includes information such as the patient’s chief complaint, HPI, review of systems and notable findings extracted from the electronic health record (EHR) relative to the predicted differential diagnoses.

Telehealth is supported out of the box. The platform features its own mobile and web-based audio- and video-integrated conversations. It can also be configured to leverage existing communication services such as Zoom, Teams, Ring Central and others.

Clinical staff

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Company information




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Reviewer’s Rating

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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