eVisit

The eVisit team has been a highly innovative partner to work with, they have help our pediatric telemedicine platform grow across multiple states. We appreciate their ability to follow through with our reporting and enhancement requests always striving to improve the patient and user experience. Furthermore the platform has been incredible stable since we launched, leading to a significant improvement in patient satisfaction scores. Their roadmap for additional improvement aligns with our organization goals and they remain a strong partner as we grow. 

Through the continous and expanded rollout of critical care workflows, eVisit has helped us achieve key clinical, operational and financial metrics which has led to an organic growth across several service lines and locations. 

MedStar Health is one of the largest hospital organizations in the Washington D.C., Maryland, and Virginia regions. We have over 300 care locations and 35,000 team members. 

At MedStar Health, I oversee the current health and future states of the telehealth platforms being utilized within MedStar Health. Some of the use cases for these platforms include: On-Demand Urgent Care, scheduled appointments, Virtual Nursing, Teleconsults, and Biocontainment Unit. 

Over the years, I've had the pleasure of collaborating with the eVisit team to co-develop some amazing capabilities, such as: 

• PTZ camera control 

• Ability to create a telehealth visit link for another provider 

• Send telehealth invitations in advance of appointment dates/times

• Translating invitations and patient interfaces into other languages

• Directly dial into the virtual room without requiring in-hospital patients to interact with their devices

Here are a couple of points that set eVisit apart: 

• User-friendly platforms delivering what they promise well 

• Dedication to user feedback and continuous improvement 

• Tailored troubleshooting and support to promptly address any technical challenges 

• Collaborative problem-solving 

• Commitment to proactive, transparent communication 

I am thrilled to continue our partnership with eVisit to shape the future of digital patient care. The future looks bright with eVisit by our side.

Support is great - invested in our company's success. System easy to use and intuitive with a lot of features offered.

I feel very supported by this company. There are very few bumps in the road using eVisit, but when there are problems, they are right there to support me.

eVisit tea has been integral in transforming access to a virtual environment. The team is kind and efficient. Great collaborators. 

eVisit has served as a key partner to our organization throughout our digital transformation. Their knowledgable product and success teams have enabled us to provide care digitally and face-to-face via their workflow centric platform. 

From the beginning we felt that eVisit sought to be more than a vendor, but to be a true partner. They were with us every step of the way. From demo to implementation to way beyond our post-live, eVisit has proven that our investment has been well taken care of. We plan to continue to grow as eVisit grows, knowing they will continue to guide us true.