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Description
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EHR integrations
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Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

eVisit’s Best in KLAS 2024, virtual care platform enables healthcare organizations to improve outcomes, revenue, and efficiencies—using their own network of providers to deliver virtual care. With eVisit, healthcare organizations deliver faster, more convenient care to their patients with virtual urgent care, primary care, specialty care, pre-post op care, and employee care. eVisit helps more than 250 healthcare organizations compete and thrive in today’s changing healthcare market. For more info, visit eVisit.com

Join us in simplifying healthcare delivery to everyone, everywhere.

About eVisit:

eVisit is the leading virtual care transformation partner for innovative health systems and large, complex healthcare delivery organizations. Backed by Goldman Sachs Asset Management, the company supports seamless integration of virtual care initiatives across service lines with configurable workflows and clinical expertise to increase access, improve quality, and optimize the productivity of clinical teams while improving the financial resilience of health systems. eVisit is trusted by several of the Top 20 leading US health systems, and the company's leaders have a combined 100+ years of experience in partnering with health systems. Learn more at www.evisit.com

Product Description:

Aiva Patient Assistant is a voice assistant for patients, giving them hands-free control over their experience while reducing busywork for nurses.

Aiva leverages Alexa devices in patient rooms. We integrate with more than 25 inpatient systems, including building management (like Siemens, Desigo and Trane), patient experience (like GetWell, Sonifi, pCare and Vibe), communications (like Voalte and Vocera), EHR (Epic, Cerner) and nurse call (Rauland).  

Patients enjoy instant results and a more self-directed experience, improving satisfaction.

Nurses spend less time on low-value requests and more on direct patient care, allowing them to practice at the top of their license. For example, at a rehab hospital in Philadelphia, patients average more than 12 requests per day using Aiva, saving nurses more than 7500 hours per year.   

About Aiva Health:

Aiva is the virtual assistant for healthcare, using conversational control of 25+ inpatient systems to reduce nursing workload and improve patient experience.  

Our clients include Cedars-Sinai Medical Center, BayCare Health, Houston Methodist Hospital, Boston Children's Hospital, Jefferson Health and Moffitt Cancer Center.

Aiva Smart Room lets patients control lights, blinds, thermostats and TVs by giving voice commands to enterprise-managed Alexa devices. Making patients more independent improves satisfaction while freeing up nurses to focus on higher-value bedside care.

Aiva Assistant allows nurses and pharmacists to read and write to the EHR, set reminders, access policies & protocols and control patient room environments from anywhere in the hospital. Aiva's mission is to cut by 50% the time staff spend stuck in front of a computer screen.

Compatibility level

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Clients

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Product Capabilities

eVisit offers multiple patient digital front door options to request and join a virtual visit. eVisit can integrate into existing patient portals, patients can login to eVisit with SSO, or patients can access a quick (customizable) intake form (from a QR code, button on an organization's website, etc.). The experience does not require an app download. eVisit also offers multiple clinician digital front door options to join a virtual visit with a patient. Clinicians can login to eVisit via SSO and schedule a virtual visit directly with their patients, or create an on-demand visit link. eVisit can also be embedded into an existing EHR so clinician's can join a visit with the patient using a SMART on FHIR launch. During the visit, users are also able to distribute a visit link to loved-ones.

Using eVisit, healthcare organizations can customize their patient intake questions as well as capture reportable patient responses and digital acknowledgements. eVisit's Virtual Triage Center (VTC) serves as the command center for healthcare organizations and queues all virtual visit requests. The VTC displays relevant data points to create situational awareness in managing the queue of patients. These data points include a patient’s total wait time, language spoken, current status, contact information, visit type, patient location, and more! The VTC data points can be customized, filtered, and sorted based on what data organizations would like to capture/show. This allows clinical users to be more efficient in prioritizing requests that may be coming from multiple locations and easily identify requests that still need to be assigned to a provider. Patients and Clinicians can receive email/text notifications and reminders about the visit. Before joining a visit, patients and clinicians can chat and upload documents/images. They will also be placed in a virtual lobby where they can check their mic, video, and network connection.

eVisit offers HIPAA-compliant video connection with the ability to switch to phone/audio or dial directly into the visit. During the virtual visit, users can invite other clinicians, loved-ones, or third-party interpreters to streamline communication and improve the patient experience. Both patients and clinicians can control if they would like to turn on or off their video and when on a mobile device, flip their camera view. For inpatient workflows, clinicians can control PTZ cameras during the visit. eVisit also supports file sharing, screen sharing, and group chat. After the visit has ended, patients and clinicians can submit their visit feedback.

eVisit can be embedded into an existing EHR so clinician's can leverage existing patient demographics and medical information to launch a virtual visit from the patient record/encounter. All documentation is captured back within the patient's EHR record/encounter. eVisit also supports photo integration and can push after visit summaries to the patient portal.

eVisit’s billing solution ensures a seamless process for patients, minimizing administrative burdens on organizations. Our system supports various payment methods, including debit, credit, HSA, and insurance, ensuring timely and accurate billing for telehealth services. eVisit offers real-time eligibility (RTE) during patient intake for better price transparency.

Our technical support operations consist of Technical Solution Analysts who assist patients, healthcare providers, and organizations overcome technology obstacles related to their virtual care offering. They are responsible to review, analyze, and monitor video connectivity and performance, diagnose network issues, and intervene in real-time through phone, chat, and email/ticket support to resolve technical issues.

eVisit partners with multiple staffing organizations to provide supplementary clinician coverage across a breadth of virtual care workflows. eVisit ensures that these staffing organizations stay up-to-date on product functionality.

eVisit offers descriptive analytics and provides advanced data reporting capabilities. This includes: 1. Individual visit reports that can provide indicators of technical barriers, telehealth demand, clinician adoption, and patient experience metrics. User and practice reports are an extension of the visit data. Having an understanding of where patients encounter wait times and reasons visits are canceled, allows your organization to improve staffing models and reduce patient drop off rate. 2. Platform activity reports to monitor provider logins/logouts, status changes, calls taken, and report access attempts. This gives visibility to technical barriers to programmatic success and allows target resolution when issues arise. 3. Patient Financial Information reports to track payment and visit charge information. 4. Terms and agreements reports to track patient consent. Additionally, eVisit offers diagnostic analytics by collaborating with organizations and leveraging third-party data to derive meaningful insights and projected economic value from implementing a virtual care program.

Use Cases

Description:

Delivering great healthcare means meeting the patient where they are, whether online, at the doctor’s office, and at any step of the care process. We believe healthcare should be inclusive and ongoing, fueled by technology that effortlessly balances virtual and onsite care.

Pediatric use cases:

None provided

Users:

We built the eVisit platform so healthcare systems providers can deliver fantastic patient outcomes while realizing lasting ROI. Customers rely on us to offer a high-quality, integrated experience across any mode of communication or type of service—this is the future of healthcare, and we’re ready for it.

Description:

Hands-free:

  • Lighting control
  • Blinds/shades control
  • Thermostat control
  • TV control
  • Nurse call
  • FAQ access
  • Medication education
  • Music and relaxing sounds
Pediatric use cases:

With Aiva, patients use their voice to control lights, blinds, thermostats, TVs and pillow-speaker requests, as well as play music and other entertainment.

Users:
  • Jefferson Health
  • BayCare Health
  • Houston Methodist Hospital
  • Bethany Children's Hospital (partial functionality)
  • Moffitt Cancer Center (partial functionality)

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, athena

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, ADT

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

Not applicable

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

eVisit offers breadth of workflows across care-continuum / enterprise-wide (not encounter centric, support queueing/on-demand, etc), Can support ALL a health system’s providers, not just those on one EHR. Scales with your demand. Supports Many to Many care delivery models.

Differentiators vs Competitors:

eVisit offers Data transparency, Breadth of workflows across care-continuum / enterprise-wide, Client Services and a true virtual care partner, with investments/backing from health systems. Not competing with you for your own patients 

eVisit offers integration with existing Patient Interactive Systems, Breadth of mature and results driven workflows across care-continuum / enterprise-wide

eVisit offers Client Services and a true virtual care partner, with investments/backing from health systems

eVisit offers device agnostic strategies, freedom to buy hardware separate from software, Data transparency

Differentiators vs EHR Functionality:

EHRs do not provide hands-free Smart Room controls like lights, blinds, thermostats and TVs. They also don't offer music, educational content, nurse call assistance or integration with language interpreter services.

Differentiators vs Competitors:

Aiva is the only full-featured in-patient voice platform in the U.S.  

For example, Aiva's integrations with 25+ inpatient systems make us the only vendor enabling full Smart Room capabilities in U.S. hospitals, including voice control over lights, blinds, thermostats, TVs, PBX and nurse call.  

In addition, Aiva Patient Assistant is the only voice assistant enabling access to a range of patient-centric content, from medication education to music and relaxing sounds.

Health Equity

Keywords

Images

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Becker's Booth Slideshow - April 2024 (1).png

No images provided

Videos

1 of 2

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Webinar - Virtual Oncology - Banner Health

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alexa_integrated_rooms___magee (720p).mp4

Downloads

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Telestroke Roundtable White Paper
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Aiva_SmartRoom-Brief_02 (1).pdf

Alternatives

Company Details

Founded in 2013

Founded in 2016

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