RhinoVideo

Shouldn’t contacting your doctor be as easy as reaching out to your best friend? Patients of Dr. Broc Pratt, plastic surgeon at Carolina Age Management Institute, enjoy that convenience, thanks to his investment in Rhinogram’s HIPAA-compliant, telehealth communication platform. In addition to being able to answer patient queries throughout the day, Dr. Pratt believes he’s saving staff time spent taking and transmitting messages, which makes his practice run more efficiently. What’s more, since he fields more questions himself, he better understands where pre and post-operative instructions might not be sufficiently clear so he can make tweaks. “I knew I was very good at texting friends, family, my wife, and I was wondering, well, why can’t I just do this with patients?” Dr. Pratt says of his search for a text solution. “But if I wait until I’m home to reach back out to a patient, I’m going to forget or I’m not going to do it. And I know I’m not going to document it.” Not only are texts from Rhinogram HIPAA-compliant, they also are archived in the cloud. The same number Dr. Pratt uses to text patients rings the office when patients call, giving him a single point of access. And if a text needs to be addressed by another staff member, transmitting the text securely is a snap.

The ability to have immediate conversations frees up staff time that would be spent answering the phone and taking messages, Dr. Pratt says. Rhinogram allows for better allocation of administrative personnel so their focus can be shifted to more important tasks. “It has made me realize that maybe I don’t necessarily need all those staff members devoted to administrative duties,” Dr. Pratt believes. “What I can do in a matter of four or five texts, it takes me all of two minutes, where those same questions, or those same phone calls may have taken up 15 minutes of time for my front desk, another 30 minutes of time for my nurse.”

Dr. Pratt says installation was simple and the system easy to learn. In addition to texts, Rhinogram supports secure photo and document exchange as well as templates that can be used for care instructions or answers to commonly asked questions. “Rhinogram has made everything very streamlined for me. Every patient that I operate on, every patient that I see in consultation immediately has secure access to me, via Rhinogram,” Dr. Pratt says. “If they have a question that they forgot to ask me in consultation or if they have a question about what they’re supposed to do after surgery, I can simply text them an answer.” Dr. Pratt says the benefits of Rhinogram are multi-fold. The first is peace of mind, for both patients and the physician. Patients obviously benefit from direct access to the physician, to ask a question about a healing complication, an odd symptom or to receive a little reassurance that treatment is progressing as planned. But Rhinogram also gives Dr. Pratt peace of mind that his patients can cut through the medical office clutter that often gets in the way of physician/patient communication

Pediatrics, Mental Health, Vision, Hospital, Health System, Home Health

• Full system access 
• All-in-one, HIPAA-complaint virtual care solution 
• Staff efficiency, a true extension of the team 
• Initial video call in one click without the patient having to log into an app, or portal or wait on hold
• Utilize aftercare workflows and automation to improve patient outcomes and adherence 

• All-in-one, HIPAA-complaint virtual care solution
• Staff efficiency, a true extension of the team
• Initial video call in one click without the patient having to log into an app, or portal or wait on hold
• Utilize aftercare workflows and automation to improve patient outcomes and adherence