Connect with patients remotely through virtual visits--no wifi needed. Initiate video calls from the platform to provide immediate patient virtual care in a secure, compliant platform.
Connect with patients remotely through virtual visits--no wifi needed. Make outbound phone calls from the platform while displaying any of your Rhinogram numbers.
Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.
Upload intake and consent forms, increase access allowing patients with only one bar of cell service. Creating a virtual waiting room with Rhinogram ensures everyone feels safe visiting your facility. Message your appointment list for the day instructing patients to text your office when they arrive. Allow patients to remain in their vehicle until the doctor is ready to see them.
Ability to handle digital form upload & intake. Integrated symptom checking. Waiting room accessible to patients, providers, and staff. Patient/member queueing. Patient can share images or videos. Integration with connected devices for vitals collection. Patient/member contact/chatting. Content for patients to interact with in the waiting room. Notify patient when provider is ready to start visit. Tool for patient to test tech feasibility
The availability of live video calls gives providers another option for contactless care, while supporting critical exposure management efforts. Patients can begin live video calls by clicking a secure link from their phone, eliminating issues for those unfamiliar with technology.
Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Asynchronous interview (including integrated symptom checking/virtual triage). Ability to “step up” to video visit or in person care if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter
Create a customized library of messages, and utilize templates by condition, procedure, and/or appointment type to ensure ease, speed, and consistency in every workflow. Automatically or manually add key communication and updates to the patient health record via Rhinogram EHR integrations.
Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.
Connect with patients remotely through virtual visits--no wifi needed. Make outbound phone calls from the platform while displaying any of your Rhinogram numbers. Systems can automatically send messages with click-to-pay links, appointment rescheduling, and receive aftercare instructions and education, all from the system's main or selected phone number.
Ability to support eligibility, prescription, lab, order, and referral integration with core, host systems. Ability to provide access to real-time benefits and eligibility, show pricing options based on RTE or self-pay, and apply discounts or differential pricing. Ability to generate claims and collect patient payment. Ability to offer automated follow up & referrals on treatment, adherence, or re-engagement. Care handoffs for consumers hitting escalation or exit points (i.e, direct scheduling)
Rhinogram offers support through our customer success team, 24/7 Rhinogram University and our account management teams that help our customers fully optimize their use of the Rhinogram platform.
Ability to provide phone-based support for patients/members and providers. Ability to provide chat or text-based support for patients/members and providers.
Offer your team members secure and compliant access to Rhinogram from their mobile devices even when they are away from their desks and after hours. Make the most of your team member's time with Rhinogram.
Ability to guide to relevant providers based on coverage. Queuing to meet SLAs for 3rd party providers. Analytics on provider utilization/ productivity. Flex staffing based on supply and demand. Provider pooling to fill underutilized capacity.
Access the analytics in real-time and quickly see the data that matters to your team all within the Rhinogram Analytics Dashboard. Rhinogram Account Reps work with system customers to make the most of their data and subscription to ensure customers are realizing the full benefits of the platform.
Ability to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback / where patient would have gone.
Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Other
EMR Integration & Relevant Hardware:
Recommended, but not required
Epic, Cerner, McKesson, Allscripts/Eclipsys, eClinicalWorks, athena, NextGen, Allscripts, GE, Meditech, Evident, QuadraMed, MedWorx, MEDHOST, Healthland, Other, Athenahealth, Azalea Health/Prognosis, CPSI, Self-developed
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other
Healthcare systems are empowered to initiate a video call from within a patient record with one click. Connect with patients remotely through virtual visits--no wifi needed. Initiate video calls from the platform to provide immediate patient virtual care in a secure, compliant platform.
Shouldn’t contacting your doctor be as easy as reaching out to your best friend? Patients of Dr. Broc Pratt, plastic surgeon at Carolina Age Management Institute, enjoy that convenience, thanks to his investment in Rhinogram’s HIPAA-compliant, telehealth communication platform. In addition to being able to answer patient queries throughout the day, Dr. Pratt believes he’s saving staff time spent taking and transmitting messages, which makes his practice run more efficiently. What’s more, since he fields more questions himself, he better understands where pre and post-operative instructions might not be sufficiently clear so he can make tweaks. “I knew I was very good at texting friends, family, my wife, and I was wondering, well, why can’t I just do this with patients?” Dr. Pratt says of his search for a text solution. “But if I wait until I’m home to reach back out to a patient, I’m going to forget or I’m not going to do it. And I know I’m not going to document it.” Not only are texts from Rhinogram HIPAA-compliant, they also are archived in the cloud. The same number Dr. Pratt uses to text patients rings the office when patients call, giving him a single point of access. And if a text needs to be addressed by another staff member, transmitting the text securely is a snap.
The ability to have immediate conversations frees up staff time that would be spent answering the phone and taking messages, Dr. Pratt says. Rhinogram allows for better allocation of administrative personnel so their focus can be shifted to more important tasks. “It has made me realize that maybe I don’t necessarily need all those staff members devoted to administrative duties,” Dr. Pratt believes. “What I can do in a matter of four or five texts, it takes me all of two minutes, where those same questions, or those same phone calls may have taken up 15 minutes of time for my front desk, another 30 minutes of time for my nurse.”
Dr. Pratt says installation was simple and the system easy to learn. In addition to texts, Rhinogram supports secure photo and document exchange as well as templates that can be used for care instructions or answers to commonly asked questions. “Rhinogram has made everything very streamlined for me. Every patient that I operate on, every patient that I see in consultation immediately has secure access to me, via Rhinogram,” Dr. Pratt says. “If they have a question that they forgot to ask me in consultation or if they have a question about what they’re supposed to do after surgery, I can simply text them an answer.” Dr. Pratt says the benefits of Rhinogram are multi-fold. The first is peace of mind, for both patients and the physician. Patients obviously benefit from direct access to the physician, to ask a question about a healing complication, an odd symptom or to receive a little reassurance that treatment is progressing as planned. But Rhinogram also gives Dr. Pratt peace of mind that his patients can cut through the medical office clutter that often gets in the way of physician/patient communication
Pediatrics, Mental Health, Vision, Hospital, Health System, Home Health
Whole person care
Equity informed design