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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
RhinoVideo
RhinoVideo

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Solutions

Description

Product Description:

Healthcare systems are empowered to initiate a video call from within a patient record with one click. Connect with patients remotely through virtual visits--no wifi needed. Initiate video calls from the platform to provide immediate patient virtual care in a secure, compliant platform. 

  • All-in-one HIPAA-complaint video calling solution. 
  • Integrates with existing EHR/PMS system. 
  • Patients can participate in video calls even with only one bar of cell service to increase access even in rural settings.
  • Manage video call consent within the Rhinogram platform. 
  • Send video call aftercare instructions with ease. 
  • Use automation to support videocall followup scheduling without having to engage a team member. 
About Rhinogram:

Rhinogram recently recognized by KLAS TOP 20 Emerging Solutions: Improving Patient Experience & Reducing Cost of Care. With Rhinogram healthcare systems optimize their communication and connections with patients and healthcare organizations securely and effectively. Studies show that 83% of patients would prefer to text messages. Rhinogram gives healthcare systems and their patients HIPAA-compliant methods of communication that elevate care, patient compliance, and profitability. Streamline and liberate clinical and administrative teams across your organization, and increase the quality of care your facility provides, all while increasing billable services, and providing better care to patients through better connections.

Health care system wins powered by rhinogram:

  • 80% reduction in intake time
  • Up to 30% increase in net new patient acquisition
  • 70% decrease in phone call volume
  • Up to 30% increase in administrative efficiency
  • Call Center increased productivity, reduced operating costs, and reduced agent churn

Our Healthcare Systems and Patients Love Rhinogram:

  • HIPAA Compliant mobile messaging
  • 4.9 stars in Capterra, G2, and apple app store
  • Serving over 50+ healthcare specialties
  • 14M+ patient users

Rhinogram platform facilitates secure communications across the entire care spectrum:

  • Patient-initiated (inbound)
  • Organization-initiated (outbound)
  • Team member to team member (internal)
  • Organization to organization (external)

Digitally connects the full patient journey in one robust platform:

  • 24/7 patient self-service for appointment scheduling, profile updates, lab results, etc.
  • Digital Patient Intake forms and supported workflows
  • Automated appointment reminders, no-show re-engagement, and rescheduling
  • Secure calls, video calls, telehealth, and photos
  • Insurance, medication management, and records access
  • Digital payments through RhinoPay, compliant with apple pay and google pay.
Product Description:

Fabric’s Virtual Care Suite is a telemedicine platform that empowers providers and prioritizes patients. Our white-label virtual care solution increases access for patients and reduces 99% of provider work time. By leveraging asynchronous medical protocols, Fabric enables providers to deliver care in under two minutes, creating a better experience for both patients and providers. The Virtual Care Suite also enables providers to seamlessly transition into synchronous modes of care, including chat, video, and phone, while triaging and routing patients to in-person care when necessary.

Why Asynchronous Virtual Care?

In-person care and synchronous video-based telemedicine are valuable, but these modalities have efficiency limitations and health equity challenges. A concerted strategy shift that leverages asynchronous telemedicine is key. We’ve done the research and proven that asynchronous telemedicine can solve the biggest challenges facing healthcare:

  • Staffing shortages
  • Provider burnout
  • Delayed and avoided care
  • Consumerism
  • Health equity
  • Access to care
  • Patient leakage

90% Adherence to Clinical Guidelines: Fabric leverages patient responses and clinical guidelines to provide efficient, accurate clinical decision support. We have a Clinical Quality Advisory Council made up of 15 healthcare leaders to establish clinical quality best practices for virtual care.

89-Second Provider Work Time: On average, our adaptive patient interviews gather the information a provider needs to make a diagnosis and treatment recommendation in just 89 seconds, compared with 18 minutes for an in-person visit. This gives providers more time to focus their time on patients with more complex needs, while still offering high-quality care for common conditions.

Patients Love the Experience: Patients receive the dual benefits of convenience and efficiency. They can access the system via any web-enabled device and complete their online adaptive interview in a fraction of the time taken by an in-person visit. On average, patients using asynchronous care wait 6:29 minutes for a diagnosis, spend $25 per visit, and rate us at 64 for NPS. 

Drive Patient Acquisition and Revenue: 40% of Fabric’s virtual visits are net new patients for our customers. Those patients are 276% more likely to convert to a health system patient, and the average first-year revenue for each new patient is $2,900. With the lifetime value of a patient expected to exceed a million dollars, a solid digital strategy is a significant competitive advantage – meanwhile, a lack of one poses a threat to organizations.

In-Depth Reporting and Analytics: Our clients capture significant structured data through the online adaptive interview. Using our HIPAA-compliant Fabric Analytics reporting tool, health systems can follow trends related to conditions treated, visit timing, guideline adherence, and triaged patients.

About Fabric:

Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. 

Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. 

Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital.

Compatibility level

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Clients

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Product Capabilities

Connect with patients remotely through virtual visits--no wifi needed. Make outbound phone calls from the platform while displaying any of your Rhinogram numbers.

Upload intake and consent forms, increase access allowing patients with only one bar of cell service. Creating a virtual waiting room with Rhinogram ensures everyone feels safe visiting your facility. Message your appointment list for the day instructing patients to text your office when they arrive. Allow patients to remain in their vehicle until the doctor is ready to see them.

The availability of live video calls gives providers another option for contactless care, while supporting critical exposure management efforts. Patients can begin live video calls by clicking a secure link from their phone, eliminating issues for those unfamiliar with technology.

Create a customized library of messages, and utilize templates by condition, procedure, and/or appointment type to ensure ease, speed, and consistency in every workflow. Automatically or manually add key communication and updates to the patient health record via Rhinogram EHR integrations.

Connect with patients remotely through virtual visits--no wifi needed. Make outbound phone calls from the platform while displaying any of your Rhinogram numbers. Systems can automatically send messages with click-to-pay links, appointment rescheduling, and receive aftercare instructions and education, all from the system's main or selected phone number.

Rhinogram offers support through our customer success team, 24/7 Rhinogram University and our account management teams that help our customers fully optimize their use of the Rhinogram platform.

Offer your team members secure and compliant access to Rhinogram from their mobile devices even when they are away from their desks and after hours. Make the most of your team member's time with Rhinogram.

Access the analytics in real-time and quickly see the data that matters to your team all within the Rhinogram Analytics Dashboard. Rhinogram Account Reps work with system customers to make the most of their data and subscription to ensure customers are realizing the full benefits of the platform.

The Fabric Virtual Care Suite is EHR agnostic and supports four virtual care modalities, including asynchronous intelligent adaptive interviews, chat, phone, and video visits. Fabric also offers integrated Spanish translation.

Patients choose between asynchronous intelligent adaptive interviews, chat, phone, and video visits. Depending on the patient's selection and reason for visit, they may share photos with the provider to aid in diagnosis. On average, patients who choose asynchronous care receive a diagnosis and treatment plan in less than seven minutes.

The Fabric care enablement system's asynchronous intelligent adaptive interviews enable providers to diagnose patients in 89 seconds. Zipnosis also offers seamless step-ups to video and in-person care as needed.

Fabric reduces 99% of administrative work using our clinical intelligence and artificial intelligence, enabling providers to treat low acuity patients in 89 seconds—10 times faster than in-person visits.

Fabric supports up-front pricing and sends prescriptions to the patients' preferred pharmacy.

Fabric's product support team is available for patients from 6AM-10PM CST Monday-Friday, and 8AM-8PM CST Saturday, Sunday and Holidays. Fabric's technical support team for admins and providers is available from 8AM-5PM CST Monday-Friday and is oncall after-hours for urgent issues. The Fabric Help Center is accessed via SSO from Zipnosis Admin and Provider portals.

Fabric supports unloading and offloading patient demand based on each organization’s unique goals. Fabric enables organizations to choose how they utilize the nationwide network’s 24/7/365 resources: • Outsource low-acuity visits • Leverage internal capacity across your organization to meet internal and external patient demand • Divert to network providers during high demand or after-hours

Fabric collects comprehensive data on provider utilization, average visit times, most commonly treated conditions, escalations, visit volume, and more.

Use Cases

Description:

Shouldn’t contacting your doctor be as easy as reaching out to your best friend? Patients of Dr. Broc Pratt, plastic surgeon at Carolina Age Management Institute, enjoy that convenience, thanks to his investment in Rhinogram’s HIPAA-compliant, telehealth communication platform. In addition to being able to answer patient queries throughout the day, Dr. Pratt believes he’s saving staff time spent taking and transmitting messages, which makes his practice run more efficiently. What’s more, since he fields more questions himself, he better understands where pre and post-operative instructions might not be sufficiently clear so he can make tweaks. “I knew I was very good at texting friends, family, my wife, and I was wondering, well, why can’t I just do this with patients?” Dr. Pratt says of his search for a text solution. “But if I wait until I’m home to reach back out to a patient, I’m going to forget or I’m not going to do it. And I know I’m not going to document it.” Not only are texts from Rhinogram HIPAA-compliant, they also are archived in the cloud. The same number Dr. Pratt uses to text patients rings the office when patients call, giving him a single point of access. And if a text needs to be addressed by another staff member, transmitting the text securely is a snap.

Pediatric use cases:

Dr. Pratt says installation was simple and the system easy to learn. In addition to texts, Rhinogram supports secure photo and document exchange as well as templates that can be used for care instructions or answers to commonly asked questions. “Rhinogram has made everything very streamlined for me. Every patient that I operate on, every patient that I see in consultation immediately has secure access to me, via Rhinogram,” Dr. Pratt says. “If they have a question that they forgot to ask me in consultation or if they have a question about what they’re supposed to do after surgery, I can simply text them an answer.” Dr. Pratt says the benefits of Rhinogram are multi-fold. The first is peace of mind, for both patients and the physician. Patients obviously benefit from direct access to the physician, to ask a question about a healing complication, an odd symptom or to receive a little reassurance that treatment is progressing as planned. But Rhinogram also gives Dr. Pratt peace of mind that his patients can cut through the medical office clutter that often gets in the way of physician/patient communication

Users:

Pediatrics, Mental Health, Vision, Hospital, Health System, Home Health

Description:

Fabric has devoted more than 15 years towards building the industry-leading enterprise virtual care platform. While most health systems begin their virtual care strategy with urgent care, Fabric has expanded its clinical use cases to meet primary care, behavioral health, occupational medicine, post-operative and other virtual care needs.

Pediatric use cases:

Fabric offers over 50 protocols for pediatric care, and Fabric's Clinical Quality Advisory Council has a specific subcommittee for reviewing, maintaining, and improving our pediatric protocol suite. 

Users:

The platform was designed with the patient and provider user and their experience in mind focused on ease of use, value, utility, safety, and reliability. Early usability research was applied to optimize the use experience which has led to the high patient NPS of 64.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, McKesson, Allscripts/Eclipsys, eClinicalWorks, athena, NextGen, Allscripts, GE, Meditech, Evident, QuadraMed, MedWorx, MEDHOST, Healthland, Other, Athenahealth, Azalea Health/Prognosis, CPSI, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, eClinicalWorks

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
  • Full system access 
  • All-in-one, HIPAA-complaint virtual care solution 
  • Staff efficiency, a true extension of the team 
  • Initial video call in one click without the patient having to log into an app, or portal or wait on hold
  • Utilize aftercare workflows and automation to improve patient outcomes and adherence 
Differentiators vs Competitors:
  • All-in-one, HIPAA-complaint virtual care solution
  • Staff efficiency, a true extension of the team
  • Initial video call in one click without the patient having to log into an app, or portal or wait on hold
  • Utilize aftercare workflows and automation to improve patient outcomes and adherence
Differentiators vs EHR Functionality:

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality. 

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

Differentiators vs Competitors:

We are asynchronous care experts.

Fabric offers an industry-leading enterprise virtual care solution with four modes of care. Our asynchronous, phone, video, and chat options offer seamless integration between modes within the context of a visit meaning that as communication needs change, your patients and providers never lose connection.

With over 15 years of proven experience in asynchronous care, we are the market leader for online adaptive interviews. While newer entrants offer asynchronous modes of care, our experience and constant improvement to our clinical guidelines offer a higher standard of care at over 90% adherence.

We’ve also instituted a Clinical Quality Advisory Council, a collection of 14 healthcare leaders committed to providing clinical and strategic guidance to the virtual care industry. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

We're expanding health equity.
We are on a mission to address healthcare’s biggest challenges. One of those is expanding access for rural, low-income, and non-English-speaking populations. Virtual care is the path to expanding access, but serving these groups requires modalities that work within market limitations. For example, we know that rural populations often struggle with access in terms of physical distance from care facilities as well as limited bandwidth and cell signal. The internet divide significantly affects rural and low-income populations, making them more likely to have metered internet plans or limited broadband access.

Our async-first technology excels in these circumstances because it requires lower bandwidth and can help address patient concerns before connecting them with a provider via another modality. This allows patients to avoid an unnecessarily expensive and time-consuming drive to a clinic or a data-consuming video visit.


Language is another significant barrier to health equity. Many health systems lack the staff to support non-English-speaking patients, causing visits to run longer and increasing the risk of delayed and avoided care. We are excited to announce that the Fabric asynchronous platform is now available in Spanish to support the largest non-English-speaking population in the U.S. Our dynamic content management system:

  • Translates all patient-facing text into Spanish
  • Translates patient inputs back into English for providers
  • Presents care plans and patient education to the patient in Spanish

Keywords

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Company Details

Founded in 2015

Founded in 2009

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