Shouldn’t contacting your doctor be as easy as reaching out to your best friend? Patients of Dr. Broc Pratt, plastic surgeon at Carolina Age Management Institute, enjoy that convenience, thanks to his investment in Rhinogram’s HIPAA-compliant, telehealth communication platform. In addition to being able to answer patient queries throughout the day, Dr. Pratt believes he’s saving staff time spent taking and transmitting messages, which makes his practice run more efficiently. What’s more, since he fields more questions himself, he better understands where pre and post-operative instructions might not be sufficiently clear so he can make tweaks. “I knew I was very good at texting friends, family, my wife, and I was wondering, well, why can’t I just do this with patients?” Dr. Pratt says of his search for a text solution. “But if I wait until I’m home to reach back out to a patient, I’m going to forget or I’m not going to do it. And I know I’m not going to document it.” Not only are texts from Rhinogram HIPAA-compliant, they also are archived in the cloud. The same number Dr. Pratt uses to text patients rings the office when patients call, giving him a single point of access. And if a text needs to be addressed by another staff member, transmitting the text securely is a snap.

Dr. Pratt says installation was simple and the system easy to learn. In addition to texts, Rhinogram supports secure photo and document exchange as well as templates that can be used for care instructions or answers to commonly asked questions. “Rhinogram has made everything very streamlined for me. Every patient that I operate on, every patient that I see in consultation immediately has secure access to me, via Rhinogram,” Dr. Pratt says. “If they have a question that they forgot to ask me in consultation or if they have a question about what they’re supposed to do after surgery, I can simply text them an answer.” Dr. Pratt says the benefits of Rhinogram are multi-fold. The first is peace of mind, for both patients and the physician. Patients obviously benefit from direct access to the physician, to ask a question about a healing complication, an odd symptom or to receive a little reassurance that treatment is progressing as planned. But Rhinogram also gives Dr. Pratt peace of mind that his patients can cut through the medical office clutter that often gets in the way of physician/patient communication

Pediatrics, Mental Health, Vision, Hospital, Health System, Home Health

ThinkAndor® is the first-to-market virtual health collaboration platform leveraging AI-powered models, like OpenAI/ChatGPT, to orchestrate virtual collaboration experiences with clinical context. Our platform, ThinkAndor®, coordinates contextual workflows across 5 key pillars of virtual health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring, Virtual Team Collaboration, & Virtual Community Collaboration.

Digital Front Door - Digital front door with AI Virtual Assistant framework accessible on any channel, including SMS Text, Email, Web, and ThinkAndor®AI Bot 

• Enable intake/triage forms for self-reported data and patient navigation 
• Configure automated patient experience workflows for marketing, scheduling, and other clinically relevant opportunities 
• End to end digital front door experience for virtual visits as well as in-person visits 
• Configuration of CRM platform of choice for workflows

Virtual Visits - Patient Virtual Waiting Room 

• SMS/text and email links for patients to access on-demand asynchronous or synchronous virtual interactions with providers
• Virtual lobby, assessments, digital consents, eligibility & payments 
• Program & Portal enrollment 
• Education, videos, family invitations, call back feature 

Clinical Notification & Dashboard Views 

• EHR integrated experience 
• Provider visibility & virtual lobby access 
• Automated waiting room queues for on demand and scheduled patients 
• Automated notifications and alerts to next care team member to ‘join’ session  
• Embedded in Virtual collaboration & EHR platforms (enables providers to curate content from EMR into the visit experience)

Virtual Hospital - Virtual Rounding  

• In room & remote device provisioning 
• Simplified single click to join experience for participants with WebRTC enablement 
• IoMT, PTZ camera, and diagnostic device integration 
• Enable automated signals and alerts to care coordinators and nurses 
• Multi-disciplinary collaboration sessions with patients and families 
• Orchestrate automated care plan follow up  
• Patient experience assessments, including Q15 Check in 

Virtual Sitter

• 24/7 sitter solution scalable to support up to 16 patients at once
• Device agnostic deployments supporting cameras, mobile carts, or in-room infotainment systems
• Partnerships with third-party staffing resources to fill potential gaps in a hospital’s sitter resources
• Use of AI to track concerning movements and highlight patients requiring interventions
• Alerts and notifications sent to on-site nurses during a medical emergency

Decentralized Remote Consults

• Support for remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
• Access available resources across a health system or a national network of credentialed providers
• Fulfill out of network consulting needs when a health system’s own providers are available
• Surface labs, patient details, and place orders using ThinkAndor®AI Bot
• Support for multi-disciplinary call sessions

Virtual Nurse

• Complete initial intake, assessments, and discharge planning 
• Invite family members and care givers
• Engage with ThinkAndor®AI Bot to configure care plans
• Complete tasks like dual sign-off for medication verification

Virtual Patient Monitoring - Remote Monitoring

• Unified experience for VPM enrolled patients and an efficient workflow for care teams and clinicians 
• Patient device kits and self-reported assessments integrated with workflow orchestration where care team members can configure distinct data signals to monitor patients remotely  
• Configurable, AI Driven care plan templates 
• Routine patient check-ins/assessments 
• Integrated asynchronous/synchronous virtual visit experiences for interventions and routine patient follow up 
• Over 50 configurable virtual patient monitoring (VPM) care plans, with an easy pathway for health systems to stand up plans for additional conditions
• Support for a vast array of wearables and biometric devices used for many VPM programs 

Hospital at Home

• Triage and identification of patient candidates for Hospital at Home programs 
• Identifying available and on shift providers/care team members to assign staff to the hospital at home care team 
• Secure communications to allow for tasking and collaboration amongst the different members of the hospital at home clinical staff  
• Scheduled and On-Demand virtual and asynchronous chat visits for routine check-ins and as needed evaluations based on patient condition/status with comprehensive digital front door capabilities 
• Workflow orchestration tool responding to live traffic conditions and patient needs to ensure all patient rounds are completed

Virtual Team & Community Collaboration - Secure, HIPAA compliant platform enabling care team collaboration and communication with downstream clinicians 

• Configure individual roles and teams to drive appropriate communications  
• Enterprise AI-based communications for users, roles, shifts and teams 
• Automated escalation to ensure message delivery and review
• Review, escalate, delegate and forward messages  
• Built-in voice command capabilities  
• End-user customization of data and communication channels   
• Event-based notifications for clinical alerts across care settings 

By providing real-time clinical data and relevant information, ThinkAndor® empowers providers to communicate and take the next appropriate clinical action with bi-directional integration to the EHR. This allows for a seamless continuation of the patient journey from the home setting to inpatient scenarios to post-discharge and remote monitoring care plans.

ThinkAndor® can support a variety of pediatric workflows, from orchestrating all digital front door experiences to care plans configured by condition or custom workflows pursuant to requirements from the client.  

We have a number of prominent pediatric hospitals as clients, including:

• SickKids | The Hospital for Sick Children 
• Cincinnati Children’s Hospital 
• Medical University of South Carolina (MUSC) 
• Orlando Health Arnold Palmer Hospital for Children