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Nuance Patient Engagement

Nuance Patient Engagement

Nuance Patient Engagement

13 verified clients


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Avia Summary

Nuance Patient Engagement is a solution provided by Nuance Communications which was founded in 1992. It belongs to multiple categories of digital health solutions including Conversational & Visual Interactive Voice Response (IVR), Concierge Care, Personalized Care, Conversational AI, Scheduling, Consumer Access & Engagement, Customer Service, Digital Front Door (DFD), and Patient Flow.
It has 13 verified clients.
Nuance Patient Engagement integrates with major EMRs such as Epic, Cerner, and Meditech.
Some other resource(s) that may be helpful in learning about Nuance Patient Engagement include: Top Digitally-Assisted Provider Documentation Companies and Top Conversational AI Companies Report

Nuance Patient Engagement Solutions combine decades of healthcare expertise with award‑winning omnichannel engagement technology that powers over 31 billion customer interactions annually. A single solution based on market‑leading Natural Language Understanding (NLU) and proven AI brings world‑class consumer engagement to healthcare, modernizing interactions across the patient journey.

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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks
Use cases and differentiators

Elevate your approach to patient engagement

Achieve operational efficiencies, delight patients, and ease care management throughout the patient journey with an expanding portfolio of existing applications—or custom‑build your own. Work towards a comprehensive engagement strategy by continually adding automation where it makes sense. Our single solution can easily expand to additional patient journey use cases and channels.

NLU‑powered Intelligent Virtual Agent (IVA)

Deliver modern convenience when Nuance IVA accepts patient input in natural language, understands intent, and successfully resolves requests. Patients interact within natural conversations on phone lines, online chat, or messaging applications. System integration delivers access to information that drives effective self‑service capabilities, improving the patient experience.

Voice IVA routing

Surpass the capabilities of basic Interactive Voice Response (IVR), with Nuance IVA Routing on voice channels. Callers verbalize their needs—faster and easier than choosing from a laundry list of recited options—and are routed to mapped destinations like phone lines, self‑service options, or live agents. Patients get what they need while organizations decrease the number of calls handled by live agents.

Appointment Management

Automate the delivery of voice, email, and SMS appointment reminders based on real‑time data and extend the convenience of interactive confirming, cancelling, and rescheduling on the channel of contact. Alleviate care team manual work and speed service when patients modify or schedule appointments within an automated, conversational dialogue on voice and digital channels.

Patient Support

Empower patients to self‑serve telehealth visit preparation and patient portal account access or navigation issues. NLU‑powered conversational AI offers 24x7x365 bilingual assistance, with the option to transfer to a live agent.

Intelligent outreach

Strengthen the patient‑physician relationship and encourage good health with personalized outreach. From care gap reminders to broadcast messages to preventative screening notifications, thoughtful communication promotes wellness, protects revenue, and boosts satisfaction.

Patient FAQs

Extend the convenience of 24x7x365 access to answers to questions about patient care, appointments, billing, insurance, amenities, and services. Patients contact their provider on their channel of choice, interact conversationally, and receive requested information.

Rx management

Allow patients to self‑serve prescription refill requests that trigger automatic in‑workflow approval requests for physicians and refill status notifications for patients.

Biometric authentication

Protect patient data with biometric authentication through Nuance Gatekeeper and replace outdated, vulnerable authentication methods.

Do it yourself, but not alone

Harness the power of best‑in‑class Conversational AI services and APIs with Nuance Mix tooling platform and design a natural, conversational patient engagement experience. Use IVR and NLU, Text to Speech (TTS), and Speech to Text (STT) to power interactive dialogs. Once an application exists, quick adjustments allow deployment in multiple languages across multiple channels. Patients engage in natural conversations—no matter how they get in touch.

  • University of Michigan Health - West
None provided
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Company information

Founded in 1992



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  • AMC
  • Pediatric Facilities
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