Wholistics Virtual Outreach Chatbot Program

“The Wholistics Chatbot gives us the opportunity to engage patients outside of the clinical setting, on their terms. In addition to educating the patient about their condition through micro-doses of content and fun facts, we are now able to track medication usage, and whether patients are having difficulty, for example using eye drops, or whether they are seeing an improvement or deterioration in their vision from week to week. Those patients requiring clinical intervention can be directed immediately to a virtual or in-person appointment with a provider. In addition to generating opportunities for reimbursement on the provider side, we are also making the time spent with the patient more productive and efficient for the clinician, as they are now apprised of the patient’s condition in advance and have a better understanding of what the patient needs. The data we are collecting shows patient progress over time, and we are now able to intervene earlier if a patient is experiencing adverse effects or an exacerbation of their condition. Overall, the Chatbot pilot program has been successful-to-date and we are now looking at expanding this program across a wider cohort of patients including those with diabetic retinopathy. Having spent the past 10 years building telephonic and value-based care management programs, I see great opportunities for using digital health tools like the Wholistics engagement platform to support longitudinal care management for patients with chronic conditions.”