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Workforce Management

Workforce Management

Workforce Management

Overview


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Avia Summary

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Workforce Management is a solution provided by Janus Health. It belongs to the digital health solution Revenue Cycle Management (RCM).
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Workforce Management integrates with major EMRs such as Epic.
DESCRIPTION
  • With labor shortages the new normal, revenue cycle teams are constantly tasked to increase efficiency and reduce the cost to collect reimbursement. While the EHR may offer a wealth of data on EHR workflows, our customers find as much as 50% of their teams’ work happens outside the EHR, in business tools and payer portals. With fragmented workflow data and a distributed workforce, it’s difficult for leaders to turn that data into insights about workflow gaps, training needs, and automation opportunities.
  • Part of Janus Health’s Operational Intelligence suite, Workforce Management (WFM) uses our proprietary process mining tool, Observe, to derive meaning from billions of data points captured in customers’ workflows. WFM surfaces those insights into a dashboard application, giving customers a comprehensive view of productivity and effectiveness across teams, systems, and applications.
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EHR integration

Acute care EMR
None provided
Epic
Desktop
Use cases and differentiators

Revenue Cycle managers use Workforce Management to uncover meaningful insights like:

  • Users with the most and fewest actionable touches captured and their outcomes
  • Progress toward productivity goals
  • Accounts requiring more than one user to work
  • Cost-to-work per account
  • Top applications accessed
  • Number of accounts deferred because they weren’t ready to work
  • Comparing individual user volume and quality

 

VP and Manager of Revenue Cycle

Workforce Management captures actions taken both in and outside the EHR, providing a more complete picture of workforce productivity and effectiveness.

Traditionally health systems employed over-the-shoulder consultants for this productivity data. Workforce Management is superior in a few ways:

  • It’s unobtrusive and unlikely to affect user behavior, leading to a more accurate representation of workflows and activities.
  • It’s deployable to all system-owned, Windows machines, regardless of work location.
  • It’s measuring today and for as long as it’s installed, allowing you to compare time periods and measure the effectiveness of interventions.
Company information

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Workforce Management: Staff Throughput Visualization
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Reviewer’s Org Size
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Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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