PEP Health

A large U.S. health system needed to improve patient satisfaction, reduce experience gaps across sites, and raise CMS Star Ratings. Traditional surveys were too slow and limited to support timely action.

PEP Health’s AI platform analyzed millions of unsolicited online comments. Within days, care teams accessed real-time insights by location, department, and service line.

Leaders identified best-performing sites, addressed underperforming areas, and used benchmarking tools to track progress. Targeted changes led to improved patient satisfaction and higher CMS Star Ratings within two quarters.

PEP Health analyzes online feedback from parents and caregivers to deliver real-time insights into pediatric care. The platform captures sentiment on communication, compassion, wait times, and child comfort.

Insights are segmented by site and department, helping teams identify opportunities and benchmark performance. Pediatric services benefit from the same level of visibility and improvement as adult care.

Patient experience and quality improvement teams

Operational and site leaders

Marketing and reputation teams

Clinical leaders and service line managers

Each user gains real-time insights to support targeted action and measurable improvement.

PEP Health provides insights that EHR systems do not. While EHRs capture internal clinical and operational data, PEP Health analyzes unsolicited public patient feedback using AI to deliver real-time, experience-focused insights.

This external view helps health systems understand what patients truly think, beyond what is documented or surveyed. PEP Health works alongside EHRs to support faster, more informed decisions that improve care and satisfaction.