PEP Health is an AI-powered platform that analyzes millions of unsolicited online patient comments to deliver real-time insights into care quality and experience. By turning public feedback into structured data, PEP Health helps health systems improve satisfaction, boost performance, and succeed in value-based care.

Unlike traditional surveys, which are slow and limited, PEP Health offers continuous visibility into what patients are saying across all locations and services. Its intuitive dashboard supports benchmarking and highlights areas for improvement.

Used by leading U.S. health systems, PEP Health enables faster, smarter decisions driven by the authentic voice of the patient.

Real time, actionable, AI powered patient experience insights to drive better quality and unlock value based care.

Reputation manages, evaluates, and improves your brand presence across digital spaces. It’s the only reputation solution that improves the patient experience through omnichannel engagement and healthcare-specific attributes.

Benefits:

• Understand where you rank relative to competitors, rank higher, and convert searches into action.
• Engage with patients and maintain a large volume of verified reviews with high-star ratings.
• Integrate directly with the EHR for post-discharge engagement.
• Access all listings data in one dashboard and see specific provider and location metrics.

Results:

• Increased patient acquisition & retention 
• Automated workflows with consolidated technology
• Increased third-party ratings

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

PEP Health provides insights that EHR systems do not. While EHRs capture internal clinical and operational data, PEP Health analyzes unsolicited public patient feedback using AI to deliver real-time, experience-focused insights.

This external view helps health systems understand what patients truly think, beyond what is documented or surveyed. PEP Health works alongside EHRs to support faster, more informed decisions that improve care and satisfaction.

Traditional survey vendors like Press Ganey and NRC Health rely on solicited feedback that is delayed, narrow, and often unrepresentative. PEP Health captures unsolicited, real-time patient feedback from millions of public online sources, offering a broader and more honest view of patient experience.

Tools like Reputation focus on brand management and social media presence. PEP Health delivers structured, clinical-grade insights using AI and NLP designed for healthcare. Our platform supports operational improvement, not just reputation tracking.

No manual input is needed from staff or patients. PEP Health provides continuous visibility across all sites and services, enabling faster, data-driven decisions that improve care and satisfaction.

While others measure what patients are asked, PEP Health measures what patients actually say.