Best Experience Insights | Consumer Insights Products

PEP Health is an AI-powered platform that analyzes millions of unsolicited online patient comments to deliver real-time insights into care quality and experience. By turning public feedback into structured data, PEP Health helps health systems improve satisfaction, boost performance, and succeed in value-based care.

Unlike traditional surveys, which are slow and limited, PEP Health offers continuous visibility into what patients are saying across all locations and services. Its intuitive dashboard supports benchmarking and highlights areas for improvement.

Used by leading U.S. health systems, PEP Health enables faster, smarter decisions driven by the authentic voice of the patient.

Authenticx analyzes conversations at scale for insights

Feedtrail Inc. is a healthcare IT company that built a web-based, real-time feedback platform that empowers both patients and caregivers throughout the entirety of the healthcare experience. With Feedtrail, patients can share candid feedback while still receiving care so that on-duty staff can perform service recovery, ensure patient retention, and increase CMS reimbursement related to patient satisfaction.

NICE is a global leader in providing software solutions for enhancing customer experience, ensuring compliance, combating financial crime, and analyzing Big Data to drive business results.