Best Experience Insights | Consumer Insights Products

We are a full-service agency built to achieve insight and activate audiences. ​

In 1996, Brado started as a creative agency. Believing most research approaches stymied creativity versus inspiring it, Brado saw an opportunity to shift to a new kind of strategic marketing research firm. Today, the Brado insight team is nationally recognized for its creativity and inspirational insight. 

No one is better at helping you feel how your customer feels. Brado has been inspiring global Fortune 100 companies for over 25 years. In healthcare alone, we spend thousands of hours talking to over 4,000 healthcare professionals and patients each year.

Brado is comprised of nontraditional strategists. Writers, art directors, planners, culturists, and behavioral scientists who are in constant pursuit of innovative methodologies and approaches to push what’s possible.

Brado strategists are creative problem-solvers and strategic partners who consistently deliver best-in-class experiences. It is why the same clients have been coming to us for over two decades.

Authenticx analyzes conversations at scale for insights

Feedtrail Inc. is a healthcare IT company that built a web-based, real-time feedback platform that empowers both patients and caregivers throughout the entirety of the healthcare experience. With Feedtrail, patients can share candid feedback while still receiving care so that on-duty staff can perform service recovery, ensure patient retention, and increase CMS reimbursement related to patient satisfaction.

Real time, actionable, AI powered patient experience insights to drive better quality and unlock value based care.

NICE is a global leader in providing software solutions for enhancing customer experience, ensuring compliance, combating financial crime, and analyzing Big Data to drive business results.