Wearable devices and apps that monitor and track physical activity and exercise metrics.

Activity & Exercise Trackers

Mobile applications that provide workout routines, exercise guidance, and virtual personal training for consumers.

Activity, Exercise & Personal Trainer Apps for Consumers

Software that utilizes artificial intelligence to analyze medical images and assist in diagnosis.

AI Image Analysis Software

AI-assisted virtual scribes refer to software that specializes in charting physician-patient encounters in real time, such as during medical examinations. The software is able to process natural language and has been trained specifically to document clinical encounters. These types of solutions have become possible with advances in artificial intelligence and machine learning and provide an alternative to remote scribes or in-person scribes, who accompany a physician in the exam room. They have the potential to be significantly more cost effective than solutions requiring human support.

AI-Assisted Virtual Scribes

Voice-activated devices that provide information and perform tasks in a hands-free environment.

Ambient Assistants

Technology that passively captures clinician-patient interactions to automate clinical documentation.

Ambient Clinical Intelligence

Systems that automatically generate clinical notes by listening to conversations and extracting relevant information.

Ambient Documentation

Technology that creates a soothing and immersive environment to improve patient experience.

Ambient Experience

Continuous, unobtrusive monitoring of patients using sensors and AI to detect anomalies.

Ambient Observation & Monitoring

Software that automatically fills canceled appointment slots to optimize provider schedules.

Appointment Back Filling Tools

Platforms that facilitate the sharing of medical equipment and resources among healthcare facilities.

Asset Sharing Solutions

Systems that use RFID or other technologies to monitor the location and status of assets.

Asset Tracking Tools

Systems that monitor the location, status, and utilization of medical equipment and assets.

Assets and Equipment Tracking

Digital platforms that help patients and providers monitor and manage asthma symptoms and treatment.

Asthma Management Platforms

Asynchronous Telehealth provides an avenue for patients to access care for low acuity conditions or triage to appropriate levels of care. Using algorithms and a structured clinical interview that a patient accesses on their own device (e.g. smart-phone, tablet, or web) the solution takes the patient symptoms and creates a SOAP note with suggested diagnosis and treatment options for a provider to to review and select treatment, generating appropriate orders and prescriptions. These solutions can be used to augment capacity for primary care, and can also be used to support patient self-triage in the ED waiting room.

Asynchronous Virtual Visit Tools

Kits that allow users to test fertility hormones and other related biomarkers at home.

At-home Fertility Testing

Integrated systems that provide patients with communication, information access, and entertainment at their bedside.

Bedside Communication, Information & Entertainment Systems

Health coaches are typically employed by health system partner organizations (i.e., community organization, payor) and liaise between patients, medical teams, and community resources.

Behavioral Health Coaches

Integration has broad applicability across diverse populations, care settings, and geographies (i.e., urban, rural). BHI requires coordination of multiple elements across a healthcare delivery system, including infrastructure, communication platforms, and payment systems. Examples of BHI models with demonstrated success include the IMPACT care model, Collaborative Care Management Model (CoCM), and the Patient-Centered Medical Home (PCMH) model.
Maternal and Infant Health: Between 5% and 25% of pregnant and postpartum parents experience some type of depression. Integrating behavioral health with OB/GYN, and primary care services, either physically or through digital modalities, enables more efficient behavioral health care delivery and allows for timely consults and/or patient screening/triaging across the pregnancy continuum.

Behavioral Health Integration

Programs that utilize digital tools and services to manage and treat behavioral health conditions.

Behavioral Health Management Programs

In these programs, care managers are responsible for a subset of patient populations helping them find providers, attend appointments, manage medications, and participate in care plans. Care management programs commonly stratify patients by condition, disease severity, or demographics such as age or socioeconomic status.
Emergency Department: ED care navigators work exclusively with patients in the ED setting. Navigators are alerted in real-time by triggers embedded in the EMR to intervene at the bedside when the patient has minor conditions or lacks a personal PCP. Beyond establishing a PCP, navigators also help connect patients with resources such as transportation, housing or medication.

Behavioral Health Navigation and Care Management

In general, mental health screening tools provide insight but fail to help providers connect patients with the appropriate care. A range of tools exist to support providers in better screening and triaging mental health patients. Screening tools that include embedded decision support to help non-mental health providers direct patients to the right care are especially helpful.

Behavioral Health Screening, Measurement, & Triage Tools

Patient engagement drops off between visits, leaving patients unwell and providers blind to progress or issues. Digital technologies that provide on-demand cognitive and behavioral therapy (e.g. videos) help patients receive the treatment they need without direct provider interaction. The technology collects clinical and usage data from participants that providers can then use to tailor appropriate self-care modules for individual patients. The technology algorithm itself can even generate these modules. By providing immediate access to evidence-based care, health systems can improve wait times, reduce costs, and increase recovery rates.

Behavioral Health Self-Guided Tools

Devices that allow consumers to monitor their blood pressure at home.

Blood Pressure Monitors for Consumers

Mobile applications that provide exercises and games to improve cognitive function and brain health.

Brain Health & Cognitive Training Apps for Consumers

Brand Insights | Consumer Insights

Software that optimizes call center operations and patient scheduling for healthcare providers.

Call Center Scheduling Tools

Digital tools that facilitate cancer screenings, track results, and monitor patient progress.

Cancer Screening & Monitoring Tools

Including Mobile Cardiac Telemetry products.

Cardiac Home Monitoring Devices

Services that facilitate communication and collaboration among healthcare providers to ensure seamless patient care.

Care Coordination Services

There are many companies that provide clinical care management support, offering a range of programs and solutions for a continuum of patient needs within a population, including:
<ul>
<li>Personal wellness</li>
<li>Worksite wellness</li>
<li>Disease management</li>
<li>Case management</li>
<li>Utilization management</li>
</ul>

Care Management Platforms

Mobile applications and services that guide patients through the healthcare system and help them access appropriate care.

Care Navigation Apps & Services for Consumers & Employees

Software that automates the creation, updating, and tracking of patient care plans.

Care Plan Automation

Digital resources and tools designed to assist and support caregivers in managing patient care.

Caregiver Support Tools

...messages that take place in a chat window often displayed on a website or through a mobile app. Chat can be used for a limited purpose or a broad set of use cases that is extensible over time to accommodate any number of topics and can easily scale based on a consumer’s needs.

Chat Solutions

Educational resources and programs designed to help patients understand and manage their chronic conditions.

Chronic Disease Education

Programs and tools that help patients manage their chronic conditions through monitoring, education, and support.

Chronic Disease Management

Software that streamlines the processing and management of healthcare claims.

Claims Management

Platforms that facilitate secure and efficient communication and collaboration among clinical teams.

Clinical Communication and Collaboration

Systems that provide clinicians with evidence-based knowledge and patient-specific information to enhance decision-making.

Clinical Decision Support Systems

Programs and tools that ensure accurate and complete clinical documentation to support quality care and reimbursement.

Clinical Documentation Integrity (CDI)

Services that provide temporary or permanent clinical staff to healthcare organizations.

Clinical Staffing Services

Services and tools that help patients find and enroll in relevant clinical trials.

Clinical Trial Navigation

Unlike employee engagement assessment tools, burnout tools measure the impact of various factors that can lead to burnout as well as explore the potential root causes of burnout in individuals and teams.

Clinician Burnout Assessment Tools

Systems that allow for the secure storage, retrieval, and sharing of medical images via the cloud.

Cloud-based Medical Image Management Tools

Programs designed to maintain or improve cognitive function in older adults through engaging activities.

Cognitive Stimulation Programs for the Elderly

Platforms that enable seamless communication and collaboration among healthcare teams and patients.

Communication & Collaboration

After making an initial connection, the CHW helps the patient set goals and keep up with the clinical care plan, also addressing any psychosocial, resource, and advocacy issues that arise. Often CHWs will focus on particular clinical diagnoses, like diabetes, asthma, hypertension, cancer, and maternal and child health.
Emergency Department: In the ED, CHWs have been especially successful in lowering unnecessary visits and readmissions, and in improving communication--when used to support care coordination with primary care after ED discharge.
Maternal and Infant Health: CHWs have contributed to decreased rates of infant mortality and low birth weight, as well as improved prenatal care access and utilization when completing prenatal and postpartum in-home visits and care management.

Community Health Workers

Following triage that originates in a 911 call, healthcare workers are dispatched to provide services such as health assessments, hospital discharge follow-up care, minor medical procedures, among other services.
Behavioral Health: CP-MIH programs can be designed to support behavioral health needs by deploying behavioral health specialists with community paramedics to provide on-site care.

Community Paramedicine

Systems that connect patients with community-based services and resources to address their social needs.

Community Resource Referrals

Kiosks or mobile units that provide health screenings and assessments in community settings.

Community-based Health Screening Stations

Mobile applications and services that offer information and access to complementary and alternative medicine practices.

Complementary & Alternative Medicine Apps & Services

Specialized care programs and tools for managing high-risk pregnancies and improving maternal-fetal outcomes.

Complex Pregnancy Management

Tools and services that help healthcare organizations monitor and ensure compliance with regulations and standards.

Compliance Audit & Monitoring

Comprehensive Consumer Insights

This care is often delivered through a medical home and includes features such as patient-centered care, risk-stratified care management, greater accessibility, behavioral health integration, resources to address social determinants of health and more.

Comprehensive Medicaid Primary Care

Software that aids physicians in creating and managing clinical documentation more efficiently.

Computer-assisted Physician Documentation

Tools designed to enhance patient experience through personalized services and support.

Concierge & Customer Service Tools

Physicians who offer personalized primary care services through a membership-based model.

Concierge Primary Care Providers

Devices and platforms that remotely monitor patients with specific health conditions, such as diabetes or heart failure.

Condition Specific Remote Monitoring

Devices that remotely monitor a range of vital signs and health data, regardless of specific conditions.

Condition-Agnostic Remote Monitoring Devices

Integrated platforms that collect and analyze data from multiple remote monitoring devices.

Connected Platform - Remote Monitoring

Wearable devices that track and provide insights into consumer biometric data, such as heart rate and activity levels.

Consumer Biometric Devices & Wearables

These tools create a convenient on-ramp to improve new patient volume, acquisition, utilization, and experience. Finding a provider and scheduling an appointment is often the first interaction patients will have with a health system. While many health systems use scheduling capabilities within their EHR, this misses the opportunity to meet consumer expectations for online access and convenience.
Whether the focus is on acquisition or reducing no shows and increasing convenience, scheduling is central. Technology solutions range from a notification queue for the health system to call and confirm the appointment to full integration that allows patients to schedule on mobile and take advantage of open slots in real-time (load balance, cut wait times).

Consumer Scheduling Tools

Online tools that enable patients to directly schedule their own medical procedures.

Consumer- directed online scheduling tools for Procedures

Platforms that compile and organize health-related content from various sources for easy access.

Content Aggregators

Organizations or individuals that develop and produce health-related educational and informational content.

Content Creators

Behavioral therapy programs that use incentives to reinforce positive behavior changes, often used in addiction treatment.

Contingency Management

Interactive voice response systems that incorporate visual elements and conversational AI to enhance patient interactions.

Conversational & Visual IVR Tools

Artificial intelligence that enables natural language interactions between patients and healthcare systems.

Conversational AI

AI-powered tools that foster ongoing engagement and build relationships with patients over time.

Conversational AI for Enduring Relationships

AI-driven systems that provide support and follow-up care to patients after discharge or treatment.

Conversational AI for Post-care Management

Integration of AI-powered conversational agents into various stages of the care process to assist patients and providers.

Conversational AI in Care Process

AI tools that engage patients in initial interactions, such as appointment scheduling and symptom checking, before they see a provider.

Conversational AI in Pre-care Interaction

Credentialing platforms can help digitize the process to bring standardization and efficiency. These tools streamline privileging workflows and maintain digital records to expedite regular tasks such as verifications, expirations, and document requests

Credentialing

These interventions can be administered in the community, through a crisis phone line, in the ED and at other sites of care throughout a health system (i.e., walk-in clinic). By providing this intervention at the right time, the first responder and clinical team seeks to mitigate further escalation of the psychological stress and minimize the potential for long-term trauma.
Crisis intervention teams (CITs) are police-based models that seek to de-escalate acute mental or substance use–related health crises.

Crisis Intervention

Software that helps healthcare organizations manage patient interactions and relationships.

Customer Relationship Management (CRM) Tools

Tools that segment patient populations based on demographics, behaviors, and other factors to tailor services and communication.

Customer Segmentation Tools

Technologies and services that protect healthcare data and systems from cyber threats.

Cybersecurity Solutions

Platforms that collect and consolidate data from multiple sources to provide a unified view.

Data Aggregation Solutions

Systems and processes for managing and appealing denied insurance claims.

Denials & Appeals Management

...to build their own text, chat, and/or voice solutions across a variety of channels (desktop, mobile, tablet, smartwatch, etc.)

Development Tools

Remote monitoring platforms that can integrate with a wide variety of medical devices, regardless of manufacturer.

Device-Agnostic Remote Monitoring Solution

Mobile applications that provide education, monitoring, and support for patients with diabetes.

Diabetes Education and Management Applications for Patients

Tools that streamline the scheduling and improve the efficiency of diagnostic imaging services.

Diagnostic Imaging Scheduling & Optimization

Products intended to supplement the diet and provide nutrients that may be lacking.

Dietary Supplements

Online platforms that help individuals create and store their advance care directives.

Digital Advance Care Planning Solutions

Software that enables the creation, management, and sharing of digital care plans.

Digital Care Plan Tools

Digital Marketing | Agencies & Services

Mobile applications that provide indoor and outdoor navigation for healthcare facilities.

Digital Mobile Maps

Tools and platforms that guide patients through the healthcare system, both physically and virtually.

Digital Navigation

Online platforms that deliver educational content to patients to improve their understanding of health conditions and treatments.

Digital Patient Education Platforms

Electronic whiteboards in patient rooms that display real-time information about the patient's care plan and schedule.

Digital Patient Room Whiteboard

Software that facilitates and documents virtual or in-person rounding by healthcare providers.

Digital Rounding Tools

Electronic displays used to communicate information, wayfinding, and other messages in healthcare settings.

Digital Signage

Software-based interventions designed to treat and manage symptoms of post-traumatic stress disorder.

Digital Therapeutic for Post Traumatic Stress Disorder (PTSD)

Digital interventions that provide support and therapy for individuals with schizophrenia.

Digital Therapeutic for Schizophrenia

Digitally-Enabled Wrap-Around Care

Genetic testing services that are marketed directly to consumers without the involvement of a healthcare provider.

Direct-to-consumer Genomic Testing

Tools and processes that facilitate a smooth and coordinated transition for patients from hospital to home or another care setting.

Discharge Planning Solutions

Software designed to streamline documentation for particular medical conditions or events.

Documentation Tools for Specific Conditions or Events

Digital therapeutics specifically designed to treat attention deficit hyperactivity disorder.

DTx - ADD & ADHD

Digital therapeutics that help manage and treat allergies.

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