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Category & Solution Mapping

A

Wearable devices and apps that monitor and track physical activity and exercise metrics.

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Mobile applications that provide workout routines, exercise guidance, and virtual personal training for consumers.

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Software that utilizes artificial intelligence to analyze medical images and assist in diagnosis.

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AI-assisted virtual scribes refer to software that specializes in charting physician-patient encounters in real time, such as during medical examinations. The software is able to process natural language and has been trained specifically to document clinical encounters. These types of solutions have become possible with advances in artificial intelligence and machine learning and provide an alternative to remote scribes or in-person scribes, who accompany a physician in the exam room. They have the potential to be significantly more cost effective than solutions requiring human support.

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Voice-activated devices that provide information and perform tasks in a hands-free environment.

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Technology that passively captures clinician-patient interactions to automate clinical documentation.

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Systems that automatically generate clinical notes by listening to conversations and extracting relevant information.

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Technology that creates a soothing and immersive environment to improve patient experience.

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Continuous, unobtrusive monitoring of patients using sensors and AI to detect anomalies.

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Software that automatically fills canceled appointment slots to optimize provider schedules.

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Platforms that facilitate the sharing of medical equipment and resources among healthcare facilities.

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Systems that use RFID or other technologies to monitor the location and status of assets.

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Systems that monitor the location, status, and utilization of medical equipment and assets.

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Digital platforms that help patients and providers monitor and manage asthma symptoms and treatment.

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Asynchronous Telehealth provides an avenue for patients to access care for low acuity conditions or triage to appropriate levels of care. Using algorithms and a structured clinical interview that a patient accesses on their own device (e.g. smart-phone, tablet, or web) the solution takes the patient symptoms and creates a SOAP note with suggested diagnosis and treatment options for a provider to to review and select treatment, generating appropriate orders and prescriptions. These solutions can be used to augment capacity for primary care, and can also be used to support patient self-triage in the ED waiting room.

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Kits that allow users to test fertility hormones and other related biomarkers at home.

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B

Integrated systems that provide patients with communication, information access, and entertainment at their bedside.

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Health coaches are typically employed by health system partner organizations (i.e., community organization, payor) and liaise between patients, medical teams, and community resources.

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Integration has broad applicability across diverse populations, care settings, and geographies (i.e., urban, rural). BHI requires coordination of multiple elements across a healthcare delivery system, including infrastructure, communication platforms, and payment systems. Examples of BHI models with demonstrated success include the IMPACT care model, Collaborative Care Management Model (CoCM), and the Patient-Centered Medical Home (PCMH) model.

Maternal and Infant Health: Between 5% and 25% of pregnant and postpartum parents experience some type of depression. Integrating behavioral health with OB/GYN, and primary care services, either physically or through digital modalities, enables more efficient behavioral health care delivery and allows for timely consults and/or patient screening/triaging across the pregnancy continuum.

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Programs that utilize digital tools and services to manage and treat behavioral health conditions.

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In these programs, care managers are responsible for a subset of patient populations helping them find providers, attend appointments, manage medications, and participate in care plans. Care management programs commonly stratify patients by condition, disease severity, or demographics such as age or socioeconomic status.

Emergency Department: ED care navigators work exclusively with patients in the ED setting. Navigators are alerted in real-time by triggers embedded in the EMR to intervene at the bedside when the patient has minor conditions or lacks a personal PCP. Beyond establishing a PCP, navigators also help connect patients with resources such as transportation, housing or medication.

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In general, mental health screening tools provide insight but fail to help providers connect patients with the appropriate care. A range of tools exist to support providers in better screening and triaging mental health patients. Screening tools that include embedded decision support to help non-mental health providers direct patients to the right care are especially helpful.

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Patient engagement drops off between visits, leaving patients unwell and providers blind to progress or issues. Digital technologies that provide on-demand cognitive and behavioral therapy (e.g. videos) help patients receive the treatment they need without direct provider interaction. The technology collects clinical and usage data from participants that providers can then use to tailor appropriate self-care modules for individual patients. The technology algorithm itself can even generate these modules. By providing immediate access to evidence-based care, health systems can improve wait times, reduce costs, and increase recovery rates.

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Devices that allow consumers to monitor their blood pressure at home.

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Mobile applications that provide exercises and games to improve cognitive function and brain health.

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C

Software that optimizes call center operations and patient scheduling for healthcare providers.

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Digital tools that facilitate cancer screenings, track results, and monitor patient progress.

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Including Mobile Cardiac Telemetry products.

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Services that facilitate communication and collaboration among healthcare providers to ensure seamless patient care.

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There are many companies that provide clinical care management support, offering a range of programs and solutions for a continuum of patient needs within a population, including:

  • Personal wellness
  • Worksite wellness
  • Disease management
  • Case management
  • Utilization management

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Mobile applications and services that guide patients through the healthcare system and help them access appropriate care.

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Software that automates the creation, updating, and tracking of patient care plans.

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Digital resources and tools designed to assist and support caregivers in managing patient care.

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...messages that take place in a chat window often displayed on a website or through a mobile app. Chat can be used for a limited purpose or a broad set of use cases that is extensible over time to accommodate any number of topics and can easily scale based on a consumer’s needs.

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Educational resources and programs designed to help patients understand and manage their chronic conditions.

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Programs and tools that help patients manage their chronic conditions through monitoring, education, and support.

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Software that streamlines the processing and management of healthcare claims.

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Platforms that facilitate secure and efficient communication and collaboration among clinical teams.

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Systems that provide clinicians with evidence-based knowledge and patient-specific information to enhance decision-making.

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Programs and tools that ensure accurate and complete clinical documentation to support quality care and reimbursement.

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Services that provide temporary or permanent clinical staff to healthcare organizations.

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Services and tools that help patients find and enroll in relevant clinical trials.

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Unlike employee engagement assessment tools, burnout tools measure the impact of various factors that can lead to burnout as well as explore the potential root causes of burnout in individuals and teams.

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Systems that allow for the secure storage, retrieval, and sharing of medical images via the cloud.

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Programs designed to maintain or improve cognitive function in older adults through engaging activities.

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Platforms that enable seamless communication and collaboration among healthcare teams and patients.

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After making an initial connection, the CHW helps the patient set goals and keep up with the clinical care plan, also addressing any psychosocial, resource, and advocacy issues that arise. Often CHWs will focus on particular clinical diagnoses, like diabetes, asthma, hypertension, cancer, and maternal and child health.

Emergency Department: In the ED, CHWs have been especially successful in lowering unnecessary visits and readmissions, and in improving communication--when used to support care coordination with primary care after ED discharge.

Maternal and Infant Health: CHWs have contributed to decreased rates of infant mortality and low birth weight, as well as improved prenatal care access and utilization when completing prenatal and postpartum in-home visits and care management.

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Following triage that originates in a 911 call, healthcare workers are dispatched to provide services such as health assessments, hospital discharge follow-up care, minor medical procedures, among other services.

Behavioral Health: CP-MIH programs can be designed to support behavioral health needs by deploying behavioral health specialists with community paramedics to provide on-site care.

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Systems that connect patients with community-based services and resources to address their social needs.

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Kiosks or mobile units that provide health screenings and assessments in community settings.

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Mobile applications and services that offer information and access to complementary and alternative medicine practices.

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Specialized care programs and tools for managing high-risk pregnancies and improving maternal-fetal outcomes.

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Tools and services that help healthcare organizations monitor and ensure compliance with regulations and standards.

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This care is often delivered through a medical home and includes features such as patient-centered care, risk-stratified care management, greater accessibility, behavioral health integration, resources to address social determinants of health and more.

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Software that aids physicians in creating and managing clinical documentation more efficiently.

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Tools designed to enhance patient experience through personalized services and support.

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Physicians who offer personalized primary care services through a membership-based model.

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Devices and platforms that remotely monitor patients with specific health conditions, such as diabetes or heart failure.

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Devices that remotely monitor a range of vital signs and health data, regardless of specific conditions.

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Integrated platforms that collect and analyze data from multiple remote monitoring devices.

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Wearable devices that track and provide insights into consumer biometric data, such as heart rate and activity levels.

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These tools create a convenient on-ramp to improve new patient volume, acquisition, utilization, and experience. Finding a provider and scheduling an appointment is often the first interaction patients will have with a health system. While many health systems use scheduling capabilities within their EHR, this misses the opportunity to meet consumer expectations for online access and convenience.

Whether the focus is on acquisition or reducing no shows and increasing convenience, scheduling is central. Technology solutions range from a notification queue for the health system to call and confirm the appointment to full integration that allows patients to schedule on mobile and take advantage of open slots in real-time (load balance, cut wait times).

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Online tools that enable patients to directly schedule their own medical procedures.

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Platforms that compile and organize health-related content from various sources for easy access.

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Organizations or individuals that develop and produce health-related educational and informational content.

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Behavioral therapy programs that use incentives to reinforce positive behavior changes, often used in addiction treatment.

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Interactive voice response systems that incorporate visual elements and conversational AI to enhance patient interactions.

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Artificial intelligence that enables natural language interactions between patients and healthcare systems.

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AI-powered tools that foster ongoing engagement and build relationships with patients over time.

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AI-driven systems that provide support and follow-up care to patients after discharge or treatment.

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Integration of AI-powered conversational agents into various stages of the care process to assist patients and providers.

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AI tools that engage patients in initial interactions, such as appointment scheduling and symptom checking, before they see a provider.

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Credentialing platforms can help digitize the process to bring standardization and efficiency. These tools streamline privileging workflows and maintain digital records to expedite regular tasks such as verifications, expirations, and document requests

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These interventions can be administered in the community, through a crisis phone line, in the ED and at other sites of care throughout a health system (i.e., walk-in clinic). By providing this intervention at the right time, the first responder and clinical team seeks to mitigate further escalation of the psychological stress and minimize the potential for long-term trauma.

Crisis intervention teams (CITs) are police-based models that seek to de-escalate acute mental or substance use–related health crises.

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Software that helps healthcare organizations manage patient interactions and relationships.

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Tools that segment patient populations based on demographics, behaviors, and other factors to tailor services and communication.

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Technologies and services that protect healthcare data and systems from cyber threats.

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D

Platforms that collect and consolidate data from multiple sources to provide a unified view.

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Systems and processes for managing and appealing denied insurance claims.

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...to build their own text, chat, and/or voice solutions across a variety of channels (desktop, mobile, tablet, smartwatch, etc.)

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Remote monitoring platforms that can integrate with a wide variety of medical devices, regardless of manufacturer.

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Mobile applications that provide education, monitoring, and support for patients with diabetes.

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Tools that streamline the scheduling and improve the efficiency of diagnostic imaging services.

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Products intended to supplement the diet and provide nutrients that may be lacking.

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Online platforms that help individuals create and store their advance care directives.

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Software that enables the creation, management, and sharing of digital care plans.

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Mobile applications that provide indoor and outdoor navigation for healthcare facilities.

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Tools and platforms that guide patients through the healthcare system, both physically and virtually.

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Online platforms that deliver educational content to patients to improve their understanding of health conditions and treatments.

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Electronic whiteboards in patient rooms that display real-time information about the patient's care plan and schedule.

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Software that facilitates and documents virtual or in-person rounding by healthcare providers.

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Electronic displays used to communicate information, wayfinding, and other messages in healthcare settings.

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Software-based interventions designed to treat and manage symptoms of post-traumatic stress disorder.

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Digital interventions that provide support and therapy for individuals with schizophrenia.

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Genetic testing services that are marketed directly to consumers without the involvement of a healthcare provider.

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Tools and processes that facilitate a smooth and coordinated transition for patients from hospital to home or another care setting.

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Software designed to streamline documentation for particular medical conditions or events.

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Digital therapeutics specifically designed to treat attention deficit hyperactivity disorder.

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Digital therapeutics that help manage and treat allergies.

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Digital therapeutics designed to support the management of autoimmune diseases.

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Digital therapeutics that address a range of mental health and behavioral health conditions.

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Digital therapeutics for managing cardiovascular conditions and other chronic diseases.

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Digital therapeutics that support the management of both type 1 and type 2 diabetes.

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Tools and platforms that facilitate the development, deployment, and use of digital therapeutics.

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Digital therapeutics that have received clearance or approval from the Food and Drug Administration.

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Digital therapeutics focused on the management of gastrointestinal disorders.

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Digital therapeutics designed for a variety of other health conditions not covered in specific categories.

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Digital therapeutics that address musculoskeletal and orthopedic conditions.

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Digital therapeutics for the management of neurological disorders.

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Digital therapeutics that support cancer patients throughout their treatment journey.

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Digital therapeutics designed to address eye and vision-related conditions.

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Digital therapeutics specifically designed for children and adolescents.

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Digital therapeutics that help improve sleep quality and address sleep disorders.

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Digital therapeutics aimed at reducing social isolation and loneliness.

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Digital therapeutics that support weight loss, weight management, and overall wellness.

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E

Online tools that allow patients to check in for appointments electronically, reducing wait times and paperwork.

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ED care navigators are nurses or CHWs who connect targeted ED patients to a primary care provider (PCP). Alerted in real time by triggers embedded in the EMR, they intervene at the bedside when the patient: 1) has minor conditions and 2) lacks a personal PCP. Beyond establishing a PCP, navigators also help connect patients with resources like transportation, housing or medication.

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Solutions that help manage and reduce the time patients spend waiting in the emergency department.

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This sequencing avoids congestion and preserves expensive resources for appropriate emergencies. Examples of ED triage include the Verticle Flow technique, which brings staff and supplies to the patient at bedside, and the Fast Track technique, which develops mini urgent care clinics established within the ED.

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Electronic health record systems that store and manage patient health information digitally.

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Electronic health record systems specifically designed for behavioral health providers and settings.

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Robust tools help to tailor education based on individual role, specialty, and workflow and provide contextual help at appropriate points in time directly in the EHR.

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Services and technologies that support the care and well-being of older adults.

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It combines counseling, behavioral therapies, and the use of FDA-approved medication (methadone, buprenorphine, or naltrexone) and can be deployed in a variety of settings, including the emergency department (ED), which is a critical intervention point for individuals with a substance use disorder (SUD). ED interventions can be applied to those who arrive due to overdose, those specifically seeking treatment, or those presenting for a different condition but identified as needing SUD-specific treatment via screening.

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Personal Resilience Applications refers to mobile or web-based software applications that support wellness. These typically focus on helping the user assess and manage stress and resilience by teaching and reinforcing the use of a range of tools based in mindfulness, meditation, exercise, sleep and nutrition. Some programs will also integrate coaching, including personal and group, virtual and real.

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Platforms that manage employee health screenings, immunizations, and related records.

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Telemedicine platforms designed for use within hospitals and across large healthcare systems.

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Platforms that enable nurses to provide virtual care and support across a healthcare enterprise.

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Technologies that allow patients to control their room environment, such as lighting and temperature.

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The demand to increase access, deliver comprehensive support, and bridge transitions from pre-pregnancy through postpartum and into baby's first year is increasing, especially for patients with comorbidities and complex needs.

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Technologies, including virtual reality (VR) and augmented reality (AR), used in healthcare for training, therapy, and patient education.

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F

Devices and systems designed to reduce the risk of falls, particularly among elderly or at-risk patients.

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Mobile applications that help consumers manage their finances and improve their financial well-being.

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Equipment designed for physical fitness and exercise, often used in rehabilitation or wellness programs.

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Less than 50% of women who qualify for the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) currently participate. Only 42% of eligible elderly individuals participate in the Supplemental Nutrition Assistance Program (SNAP). Low participation rates have been attributed to lack of awareness and enrollment difficulties as well as stigma and fear, particularly for minorities. Health systems and health plans can support application completion using digital solutions.

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Services that provide food delivery or operate food pantries for individuals with food insecurity.

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Initiatives and technologies that improve the capacity and accessibility of food pantries.

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Systems and processes for managing and maintaining the functionality of technology within a healthcare setting.

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G

Tools that use an individual's genetic information to provide personalized wellness recommendations.

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Services and software that analyze and interpret genomic data to provide clinically relevant insights.

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Platforms that connect individuals with providers of genomic testing and related services.

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Technologies that guide users through specific processes or interactions, such as symptom assessment or medication instructions.

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H

Strategies and programs that aim to reduce the negative consequences associated with drug use.

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Programs that offer incentives to encourage healthy behaviors and improve employee wellness.

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Initiatives and resources that promote health education, awareness, and preventive care.

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Memberships to health clubs or fitness centers, often offered as part of employee wellness programs.

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These services include comprehensive care management, care coordination, health promotion, transitional care, individual and family support, and referrals to community and social service support. Community mental health centers are often designated as health homes as they are designed to encourage interdisciplinary care coordination at a lower cost.

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Platforms that enable the secure exchange of health information among different healthcare organizations.

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Tools that allow patients to share their health records with providers or other individuals securely.

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Devices that monitor and track an individual's heart rate, often used for fitness or health monitoring.

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Tools and services that assess an individual's risk of developing certain conditions based on their family history and genetic factors.

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Software that streamlines the operations and management of home care and home health services.

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Agencies that provide staff for in-home care services.

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Organizations that provide a range of health care services in patients' homes.

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Platforms that enable the delivery of hospital-level care in a patient's home.

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Systems that manage and optimize the operations and maintenance of hospital facilities.

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I

Professionals who assist physicians with real-time documentation during patient encounters.

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Systems and processes for managing and reporting incidents within a healthcare setting.

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Tools that optimize the scheduling of appointments and resources in infusion centers.

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Platforms that deliver educational content to patients at their bedside during a hospital stay.

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Processes and tools that verify a patient's insurance coverage and obtain prior authorization for services.

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Systems that confirm a patient's insurance coverage and eligibility for benefits.

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The approach is grounded in using technology to connect those caring for the patient and enable real-time flow of information. In doing so, the networks enable coordinated care management, improve transitions of care, and close care gaps.

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Solutions that optimize the movement of patients, supplies, and equipment within a healthcare facility using smart technologies.

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Systems that provide patients with access to information, entertainment, and communication tools, often at the bedside.

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The ability of different healthcare systems and applications to securely share and exchange data with each other.

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The process of converting data from one format or standard to another to ensure compatibility between different healthcare systems.

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Tools and services that provide real-time language interpretation for patients and providers who do not speak the same language.

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Software that helps healthcare organizations track and manage their inventory of medical supplies and equipment.

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L

Tools that direct patients with non-urgent medical needs to appropriate care settings, such as urgent care clinics or telehealth services.

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M

Platforms that facilitate the buying and selling of aggregated and de-identified healthcare data for research and analysis.

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A model for providing medication-assisted treatment (MAT) that involves a central hub providing specialized services and supporting spoke sites in delivering care.

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Justice-involved individuals are disproportionately male, people of color, and of lower socioeconomic status, and many have serious health problems including chronic conditions and SUD (itself a chronic condition). Medication-assisted treatment (MAT) is widely considered the gold standard for treating addiction. This evidence-based treatment for substance use disorders (SUD) includes counseling, behavioral therapies, and the use of one of three FDA-approved medications: methadone, buprenorphine, and naltrexone. Health systems and health plans play a critical role in expanding access to MAT.

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Pregnant women with substance use disorders (SUDs) are at high risk for preterm labor, complications related to delivery, and poor birth outcomes including neonatal abstinence syndrome (NAS).

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Key elements of MAT models in primary care include: pharmacotherapy with buprenorphine or naltrexone, educational interventions for the provider and the community to raise awareness and reduce stigma, coordination and integration of treatment with other medical and behavioral needs, and counseling services.

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A metric used to describe the rate of maternal complications from pregnancy and childbirth within a given population.

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Tools that streamline the process of obtaining prior authorization for medical services covered under a patient's medical benefits.

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The process of translating medical documentation into standardized codes for billing and reimbursement purposes.

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Meals that are specifically designed to meet the nutritional needs of individuals with certain medical conditions.

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Tools and technologies that help patients remember to take their medications as prescribed.

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The process of overseeing medications prescribed for patients to ensure they are taken correctly and achieve their therapeutic outcome.

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Technologies that allow for remote observation of patients taking medications to ensure adherence.

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Services that transport medications and medical supplies to patients or healthcare facilities.

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Services that facilitate communication and collaboration among mental health providers to ensure comprehensive and coordinated care.

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The challenge of limited specialist bandwidth is compounded by poor network management. A range of platforms are available to better optimize resources by connecting non-MH providers and patients with the appropriate resources.

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A model of healthcare delivery that involves community paramedics or other healthcare providers delivering care in patients' homes or other community settings.

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Devices and technologies used to monitor patients' vital signs, activity levels, and other health data.

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N

Platforms that use natural language processing (NLP) to analyze and extract information from unstructured text data, such as clinical notes.

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Real-time location systems (RTLS) that combine multiple technologies, such as Wi-Fi, Bluetooth, and infrared, to provide more accurate and reliable location tracking.

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Remote monitoring platforms that do not require a constant internet connection to collect and transmit patient data.

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Technology platforms that facilitate the booking and management of non-emergent medical transportation services.

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Companies that provide transportation services for patients who do not require emergency medical care.

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The process of assessing patients' symptoms and determining the appropriate level of care needed, often performed by nurses via telephone or telehealth.

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Programs and resources that provide information and guidance on healthy eating habits.

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Services that help individuals meet their nutritional needs, such as providing nutritional counseling or access to specialized diets.

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O

Front-line docs are unable to immediately access specialist support, and patients wait for in-person visits to receive care. Telemedicine solutions that package relevant context and provide immediate access to specialist care can immediately alleviate these issues.

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Platforms that analyze cancer-related data to improve care, research, and outcomes.

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Tools and strategies to help cancer patients manage the symptoms of their disease and treatment.

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Tools that guide clinicians through evidence-based treatment pathways for specific types of cancer.

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Tools and platforms that provide ongoing support and engagement for cancer patients throughout their treatment journey.

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Online platforms that provide patients with access to educational resources and tools to manage their health.

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Platforms that connect patients with coaches or support groups to help them manage their health and achieve their goals.

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Tools that analyze operational and financial data to identify areas for improvement and cost savings.

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Processes and tools for identifying, assessing, and mitigating operational risks within a healthcare setting.

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Tools that streamline the scheduling and improve the efficiency of operating room procedures.

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The process of tracking and evaluating patient outcomes to assess the effectiveness of care and identify areas for improvement.

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Strategies and tools for expanding access to outpatient treatment services, such as telehealth and remote monitoring.

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P

These tools help ensure that patients and providers have access to the information that is relevant to their needs. This includes integrated smart technology, EHR platforms, and blockchain-secured, AI-enabled solutions.

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Tools that collect and analyze patient feedback to assess and improve the patient experience.

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Tools that provide patients with information and resources to help them make informed decisions about their care.

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Tools that help patients understand and manage the financial aspects of their healthcare, such as cost estimates and payment plans.

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Technologies that automate and optimize the flow of patients through a healthcare facility.

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Systems that track and manage patient flow to improve efficiency and reduce wait times.

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Tools that help patients navigate through a healthcare facility, such as interactive maps and digital signage.

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Tools that streamline the process of collecting patient information during registration and intake.

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Tools that provide a comprehensive view of a patient's medical history, preferences, and other relevant information.

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Software that collects and manages data on patients with specific conditions or characteristics for research and quality improvement purposes.

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Platforms that collect and analyze patient-reported outcomes data to assess the effectiveness of care and improve patient experience.

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Self-care resources can be supplemental benefits to employer-sponsored health insurance or as a support service to patients in between their regular doctor appointments. Tools can be used with guidance from a clinician/supervisor or with little to no intervention; however, they are found to be most effective when provided in conjunction with additional forms of care. Self-care tools are designed for specific conditions such as low acuity behavioral health needs.

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Tools that allow patients to report their symptoms, health status, and other information directly to their healthcare providers.

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Systems that monitor the location and status of patients within a healthcare facility.

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Tools that enable secure communication between patients and their healthcare providers.

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Specialized treatment programs for children and adolescents with substance use disorders.

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Care plans tailored to meet the specific needs of pediatric patients.

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Educational resources and programs designed for children and their families.

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Behavioral health services specifically designed for children and adolescents.

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Tools that help clinicians create and manage family health history records (pedigrees) to assess genetic risk.

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Peer recovery support providers include certified peer specialists, peer support specialists, and recovery coaches who can engage individuals, and provide those in treatment and recovery with a sense of community, helping them more effectively engage in their care, improve adherence to treatment plans, and build resilience.

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A common form of peer-supported care is through support groups facilitated by an individual who has the condition or has recovered, a licensed provider in an office setting, or an online facilitator.

Behavioral Health: Peer-supported care is considered an evidence-based intervention for people with serious mental illness or substance use disorder in which certified peers support counselors help people in recovery. Online peer communities can be particularly valuable to those with behavioral health conditions due to the difficulty fo accessing services due to social factors (e.g., transportation), as well as the stigma associated with behavioral health conditions

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Tools that provide clinicians with evidence-based recommendations for perinatal care.

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Services that guide expectant mothers through the healthcare system and help them access appropriate prenatal and postpartum care.

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Tools that help patients prepare for and recover from surgery, such as pre-surgery checklists and post-operative care instructions.

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Tools and services that support the delivery of person-centered care, which prioritizes the individual needs and preferences of each patient.

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Platforms that allow individuals to access and manage their personal health information in a secure, electronic format.

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Devices that track an individual's exposure to light and provide recommendations for optimizing light exposure for health and well-being.

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Pharmacogenetic decision support tools can be used to help providers select the optimal medication for patients and proactively identify potential adverse events based on interactions between a patient's genome and a prescribed drug. Using these tools, providers and pharmacists can ensure that patients receive drugs and doses that are optimized based on their genetic information.

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Programs that use physical stimuli, such as vibration or music, to improve cognitive function and well-being in older adults.

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Platforms that help healthcare organizations manage their digital marketing campaigns and track their performance.

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Tools that deliver educational content to clinicians at the point of care, such as through mobile devices or integrated into the electronic health record.

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Systems and processes for managing and disseminating organizational policies within a healthcare setting.

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The use of data to understand and improve the health of populations.

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Tools that analyze population health data to identify trends, risks, and opportunities for intervention.

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Tools that analyze population health data to identify trends, risks, and opportunities for intervention.

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The process of managing and coordinating care for patients as they transition from the hospital to post-acute care settings, such as skilled nursing facilities or home health.

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As patients are discharged from the hospital or ED, these solutions support their discharge and care transition - whether to a post-acute facility or home. In some instances, the solutions also support patient discharge, and help the provider route the patient to the most effective, best match post acute care site, as well as coordinate related logistics such as DME and in-home support as appropriate.

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Tools that facilitate the referral process from hospitals to post-acute care providers.

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Tools that provide patients with educational resources and instructions after a healthcare encounter.

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Tools that allow patients to complete registration paperwork and provide information prior to their appointment.

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Tools that provide patients with educational resources and instructions before a healthcare encounter.

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Tools that help clinicians select the most effective treatment for a patient based on their individual characteristics, including genetic factors.

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Tools that use data to predict staffing needs and automate the scheduling process.

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Tools that analyze prescription drug monitoring program (PDMP) data to identify and prevent opioid misuse.

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Strategies and tools for preventing the onset of disease and detecting it at an early, more treatable stage.

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Tools that help individuals adopt and maintain healthy behaviors to prevent disease.

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Tools that provide patients with information about the cost of healthcare services and help them estimate their out-of-pocket expenses.

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Tools that provide healthcare organizations with information about the cost of medical supplies and equipment to help them make informed purchasing decisions.

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Outsourced services to manage and optimize primary care practices, improving efficiency and patient care.

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Initiatives to transform primary care delivery to improve quality, efficiency, and patient experience.

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Tools that support healthcare providers in delivering care in patients' homes, such as mobile devices and telehealth platforms.

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Solutions that help healthcare organizations manage their provider resources, such as credentialing, privileging, and performance management.

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Tools that help patients find and connect with healthcare providers based on their needs and preferences.

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Q

Tools that help healthcare organizations measure and improve the quality of care they provide.

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R

Tools that make provider ratings and reviews publicly available to help patients make informed decisions about their care.

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Tools that provide insights into revenue cycle performance and help organizations identify areas for improvement.

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This information is most effective when it is flowing not only between care sites at one health system, but also between multiple entities in a market, or nationally, delivering care. In particular, these solutions allow providers to identify at-risk and complex patients, as well as raise alerts for care gaps and care events, such as discharges, admits and ED visits.

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Systems that deliver real-time alerts and notifications to clinicians, patients, or staff.

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Recovery houses offer affordable living in a substance-free environment, in recognition of the critical role stable housing and strong community connections play in successful recovery. Recovery houses serve as settings in which individuals can form meaningful connections with other residents in recovery and obtain valuable advice on how to find employment, social services, and other resources.

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Software that streamlines the referral process between healthcare providers.

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Systems and processes for ensuring compliance with healthcare regulations.

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A number of digital solutions have been developed to allow patients to more closely monitor their blood sugar and to receive personalized coaching and behavior change support through their smartphone or other device.

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Tools and technologies that help individuals monitor their reproductive health, such as fertility tracking apps.

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The use of telehealth technologies to provide reproductive healthcare services remotely.

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Tools that analyze revenue cycle data to identify trends, optimize performance, and improve financial outcomes.

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Outsourced services that manage various aspects of the revenue cycle, such as billing, coding, and collections.

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Tools that help manage the revenue cycle while also providing a user-friendly interface for patients to understand and manage their financial responsibilities.

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Solutions that help healthcare organizations ensure accurate billing and coding to maximize revenue and recover lost revenue.

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The process of identifying and categorizing patients based on their risk of developing certain conditions or experiencing adverse events.

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Tools that use data to predict patient risk and stratify populations based on their likelihood of experiencing certain outcomes.

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S

Organizations that provide or facilitate access to safe and stable housing for vulnerable populations.

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Strategies and tools to promote safe opioid prescribing practices and offer alternative pain management options for individuals with substance use disorders.

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Wearables, in-home sensors, and panic buttons offer the capacity to respond quickly to emergent situations. While mobile panic buttons can be pressed manually to request assistance, other technologies like smartwatches can detect falls, notifying emergency response teams and caregivers automatically.

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Access and efficiency are particularly large problems for complex maternity care where appointment completion rates are often as low as 45%. Digital solutions in this space target low-risk, expectant mothers in a volume-based environment to help increase access to maternity appointments and improve appointment efficiency.

Digital solutions can accomplish this in two ways:

1. Allow providers to deliver remote care, which can improve appointment access and convenience for women that have difficulty making their appointments due to rural location, work, or other reasons.

2. Allow providers to conduct low-acuity appointments virtually, and backfill those appointments with higher acuity visits that require more frequent and extensive appointments.

These digital solutions can include basic maternal/fetal metric tracking, provider data collection, and direct provider messaging and video chat

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Comprehensive school-based services include behavioral health promotion and prevention programming, screenings, at-school treatment, and intervention triage for students with more intensive needs. Health systems can support school-based services by providing clinicians (both in-person and through telehealth appointments) or provide training and education for providers employed by the school.

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Tools that help healthcare organizations improve their visibility in search engine results.

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Platforms that facilitate access to second opinions from medical specialists.

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Applications that enable secure communication among healthcare providers.

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Tools that allow patients to complete intake forms and provide information electronically on their own time.

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Tools that provide a comprehensive, longitudinal view of a patient's health record, shared across multiple providers and settings.

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Devices and applications that track and analyze sleep patterns to help individuals improve their sleep quality.

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The use of smartphones to remotely monitor patients' health status and analyze collected data.

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Programs and applications that help individuals quit smoking.

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By utilizing the EMR and external data, patients at risk of heightened need for social support can be easily identified and referred to resources through digital tools. This allows health systems to accelerate the identification of at risk patients requiring specific resources and interventions to have their social needs met earlier in their care and improve their health outcomes.

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The process of assessing patients' social needs, such as food insecurity or housing instability, as part of routine healthcare.

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Systems that manage and optimize the use of physical space and assets within a healthcare facility.

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The process of ensuring that staff adhere to organizational policies and regulatory requirements.

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Platforms that promote communication, recognition, and feedback to improve staff engagement and morale.

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Programs that pair experienced staff members with newer employees to provide guidance and support.

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Systems that monitor the location and activity of staff within a healthcare facility.

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The process of developing and implementing standardized, evidence-based protocols for specific conditions or procedures.

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Mobile applications that provide support and resources for individuals with substance use disorders.

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Resources and tools that support home health aides in providing care to patients.

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Housing that provides support services, such as case management and counseling, to help individuals maintain stable housing.

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Software systems that coordinate the flow of surgical stock items across the supply chain.

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Communities that provide support and resources

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Synchronous telemedicine tools provide on demand or scheduled care options to consumers, as demonstrated in two-way consults between a patient and their medical provider and/or specialist at a remote site.

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T

Use of technology, such as voice recognition or AI, to assist providers with clinical documentation in real-time.

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The use of telehealth technologies to deliver medication-assisted treatment (MAT) for opioid use disorder.

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The use of telehealth technologies to provide dental care remotely, such as consultations, diagnoses, and treatment planning.

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The use of telehealth technologies to provide dermatology consultations, diagnoses, and treatment remotely.

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The use of telehealth technologies to perform diagnostic tests and procedures remotely.

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The use of telehealth technologies to provide remote monitoring and support for critically ill patients in intensive care units.

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Telehealth platforms and tools specifically designed for use in emergency departments to facilitate remote consultations and triage.

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The use of telehealth technologies to provide psychiatric consultations, diagnoses, and treatment remotely.

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The delivery of therapy services, such as physical, occupational, or speech therapy, via telehealth technologies.

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Systems that monitor and maintain the temperature and other environmental conditions for the safe storage of drugs, vaccines, and plasma.

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Text messaging can be used for a limited purpose or a broad set of use cases that is extensible over time to accommodate any number of topics and can easily scale based on a consumer’s needs.

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Systems and processes for tracking and managing employee work hours.

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A centralized hub that coordinates patient transfers between healthcare facilities.

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Trauma-informed care recognizes the impact of psychological trauma stemming from an event, situation, or life circumstance on overall behavioral health, including mental health and substance use. Trauma-informed care incorporates trauma-based practices into a patient’s behavioral health treatment plan and at the point of first response.

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Platforms that facilitate multidisciplinary case discussions among cancer specialists (tumor boards) to determine the best course of treatment for individual patients.

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U

Real-time location systems (RTLS) that use ultra-wideband technology to provide highly accurate and precise location tracking.

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Patient interactions with healthcare systems that do not involve direct guidance or assistance from a healthcare professional or staff member, often self-service.

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Tools and technologies that help users navigate through a physical space, such as a hospital or clinic, using digital maps and directions.

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V

Clinicians are spending a disproportionate amount of time working within electronic health records or performing clerical work. Incomplete documentation may lead to inaccurate code assignments, resulting in underpayments for episodes of care. Health systems are therefore met with the challenge of keeping clinicians from becoming disconnected and fatigued due to administrative tasks while also addressing the shortage of coding resources. More efficient coding procedures can optimize revenue cycle, address risk adjustment needs, improve quality outcomes, accelerate workflows, and increase clinician satisfaction while minimizing burnout.

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AI-powered chatbots or virtual assistants that answer patients' questions about their health, appointments, and other healthcare-related topics.

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The Diabetes Prevention Program (DPP) was a major multi-center clinical research study exploring whether modest weight loss through dietary changes and increased physical activity or treatment with the oral diabetes drug metformin could prevent or delay the onset of type 2 diabetes. DPP participants were all overweight and had blood glucose levels higher than normal but not high enough for a diagnosis of diabetes - a condition called pre-diabetes. The DPP found that participants who lost a modest amount of weight through dietary changes and increased physical activity sharply reduced their chances of developing diabetes. Companies have digitized and virtualized the DPP, relying on technology to facilitate and support key elements of the program.

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Virtual triage tools use advanced AI and NLP capabilities to allow consumers to communicate with a chat bot in the same way they would with a medical provider. These tools provide consumers with an analysis of their symptoms and can navigate them to the best sites of care to meet their current needs.

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Dictation software allows physicians to use voice (and vocal commands) rather than to type notes by hand. Recent advances with commands empower physicians to further navigate the EHR in a hands-free way. While speech recognition technology has improved, the dictation itself often occurs in between patients or after hours. This means that while screen time can be reduced, the physician is still completing the documentation.

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...that can be in the form of phone calls or through other voice assistant devices (e.g. Amazon Alexa, Google Home). Voice can be used for a limited purpose or a broad set of use cases that is extensible over time to accommodate any number of topics and can easily scale based on a consumer’s needs.

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W

Mobile applications that provide weight loss support, nutritional guidance, and access to virtual dieticians.

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The use of telehealth technologies to connect patients with wellness coaches or therapists for virtual consultations.

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Programs, devices, and applications that assess and promote individuals' overall health and well-being.

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Devices and applications that allow individuals to track their weight and monitor their progress towards weight-related goals.

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Tools and technologies that streamline and optimize workflows within a healthcare setting.

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Platforms that promote communication, recognition, and feedback to improve staff engagement and morale.

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Health and wellness services provided to employees at their place of work, such as health screenings, vaccinations, and wellness programs.

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Measures and practices implemented to ensure a safe and healthy work environment for healthcare employees.

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