HealthWare Systems' innovative digital order management solutions give you the control to manage orders from physicians (both employed and non-employed physicians), surgery centers, and others. The system features automatic security measures to ensure the integrity of all patient data, and it facilitates easy auditing and HIPAA compliance. ✓ Seamless integration with existing systems (Epic, Cerner, Meditech) ✓ HIPAA Compliance ✓ Alerts/notifications and reminders via smartphones and pagers ✓ Manage reminders, requests, and post-acute care follow-up ✓ Transform and standardize disparate information from any source ✓ Workflow enable the receipt and transmission of any information object ✓ Automate requests for information ✓ Call back reminders to more effectively manage patient communications

HealthWare Systems is a leading provider of fully integrated, customizable workflow solutions and Revenue Cycle Management software. Our suite of products, called ActiveWARE, manages all aspects of the revenue cycle including pre-arrival, financial assistance, early out, denial management, claims follow-up, and more.

Interactive notifications let patients know when they've been referred, book, and get real-time confirmation. Patients can receive automated reminders to finish scheduling a referral on a cadence, depending on the organization's workflows and needs. Patient bookings are integrated directly with the EHR schedule, and providers can be notified when a patient completes scheduling.

Increase rates of referral conversion to completed appointments, cut out the phone tag for staff, and streamline patient acquisition with self-service opportunities for patients.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

✓ Eliminate lost orders ✓ Improve physician satisfaction without changing their behavior ✓ Identify referral patterns to assist your physician liaison team in proactively managing ALL physician relationships ✓ Workflow enable the receipt and transmission of any information object ✓ Bi-directional messaging for patients and physicians ✓ Helps manage reminders, requests, and post-acute care follow-up ✓ Configurable workflows to meet the needs of any department ✓ Point-and-click to return incomplete items to originator

1. Does not require physician to change behavior, or add software 2. System agnostic integration

Luma's referral workflows fill a gap left by many EHR systems; the integration of external communication tools with EHR enables end-to-end, closed-loop referrals without the manual phone calls, touch points, and reminders typically required from clinic staff.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.