Vecna Patient Self-Service Portal Consumer Convenience Seamless integration of patient-facing data sources in your system of record reduces the need for repetitive tasks at check-in. Patients can check in from anywhere, at anytime using their preferred device. Billing Transparency Perform eligibility checks before the scheduled appointment. Patients gain visibility into cost of care estimates for upcoming services. Patient Preferences Patients can pay bills using saved payment methods. Online Forms and Questionnaires By completing forms and questionnaires prior to their appointment, patients spend less time in the waiting room and staff does less data entry. Enterprise Payments Vecna’s PCI-compliant payment solution consolidates billing for ambulatory and acute care into a single itemized payment screen. Patients can make payments on past-due balances and copayments before their visit. Personalized Registration & Online Scheduling Vecna’s integrated online patient portal streamlines the patient experience and automates tasks for staff, lowering overhead costs. Patients can review and update demographics, insurance information, make payments, and complete appointment-specific forms all prior to arriving onsite. www.vecnahealthcare.com

Vecna provides innovative healthcare technology to acute and ambulatory health systems delivering a comprehensive suite of solutions designed to streamline the critical time from scheduling an appointment to receiving care. Vecna’s platform gives patients and providers the tools to streamline check-in while reducing costs and improving revenue cycle management. Vecna’s ability to deliver automation through integration into existing patient portals allows healthcare systems to modernize and standardize check-in activities for staff and patients ensuring a consistent and efficient experience.

Online, mobile-first patient intake makes appointment day simpler for patients and gives providers information ahead of time. Mobile check-in simplifies appointment day: patients text when they arrive, get updates from staff members, complete forms, and even video chat with staff or providers.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.