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Digital Front Door

Digital Front Door

Digital Front Door

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Digital Front Door
Digital Front Door

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Overview


Select which hospital or health system you work at and see a personalized compatibility level.
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Avia Summary

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Digital Front Door is a solution provided by Luma Health which was founded in 2015. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Health Equity, and Care Transitions.
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It has 29 verified clients.
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Digital Front Door integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Digital Front Door include: Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution and Digital transformation essentials — Care transitions
DESCRIPTION

Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:

  • Optimize market presence with patient feedback management and reputation tools
  • Provide convenient channels for patient scheduling and convenient self-service appointment management
  • Automate incoming referrals to ensure conversion to completed appointments
  • Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more
  • Customize and tailor workflows to manage patient recall and future appointments
  • Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages
  • Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection
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FEATURED MEDIA
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Referrals
The Wait is Over: Digital Call Deflection
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Actionable Reminders _ Smart Waitlist.png
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Patient Self-scheduling.png
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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Behavioral health, Access +/or revenue cycle, Other
None provided
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Allscripts/Eclipsys, Athenahealth, Other
None provided
Use cases and differentiators

  • Patient acquisition
  • Feedback management
  • Reputation management
  • Provide convenient, alternate channels for appointment scheduling and management
  • Website chatbot
  • Self-service patient intake

All Luma products can be utilized in pediatrics. For parents managing multiple children from a single phone number, authentication ensures that communications are about the intended child.

Patients

Healthcare practice administrators

Call centers

  • Convenient to patients who haven't opted to utilize patient portal
  • No log-in screen required, providing access to patients with limited cell phone usage or without smart phones
  • End-to-end referral management
  • ISO/IEC 27001:2022 certification highlights Luma's commitment to security
Company information

Founded in 2015

159.1M total equity funding

Media


Images

edit-media
Actionable Reminders _ Smart Waitlist.png
edit-media
Patient Self-scheduling.png
edit-media
Referral.png
Videos

Referrals
The Wait is Over: Digital Call Deflection
Downloads

Reviews


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Overall Score
5.0

5 reviews


5.0

Features

5.0

Ease of use

5.0

Customer Support

5.0

EHR Integrations

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Reviewer’s Rating
5
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence


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