Conduct multi-channel outreach campaigns to engage members in self-managing health risks and conditions, closing care gaps, improving Star ratings, and reducing total cost of care. - Close Care Gaps: Identify and engage non-compliant members, create targeted and personalized outreach through omnichannel engagement. Pair health actions with an incentive to provide a seamless reward experience. - Medication Adherence Reminders: Trigger digital health action urging the member to refill prescriptions, contact provider, and a self-report barrier to refill medication. - Healthwise Education: Supply easy-to-undersand health education material customizable to a member's health status, conditions, and interests. There are over 11,000 materials available on a wide variety of topics. - Monitor Performance: Provide a feedback loop to the health plan showing the effectiveness of each outreach by member, campaign, health action, and communication modality. - Medicaid Therapy Management: Provide a feedback loop to the health plan showing the effectiveness of each outreach by member, campaign, health action, and communication modality. - Engagement Automation: Leverage automated engagement playbooks connecting with the right members at the right time. - Scheduling Capabilities: Utilize scheduling capabilities for medication reviews and care transitions. - Omnichannel Communications & Tracking: Digital outreach, including email, SMS, in-app and push notifications, and integration to utilize physical mailers and outbound phone calls. Communication preferences and sequencing use the outreach channel for optimum outreach success. Digital and phone communications track back to individual member engagement. - Comprehensive Incentives: Incentives are available for all modules. Options include digital and physical gift cards to national and local retailers, merchandise and reward boxes distributed timely to members.

HealthMine is an all-in-one quality improvement partner that uses technology solutions to empower members to take a more active role in their health. We build personalized, ongoing member engagement strategies that drive healthy action, enhance member experience, and improve outcomes. Our technology has the ability to both bring in raw data to calculate the healthy actions needed for members, as well as intake enrollment files and member lists to execute and track the effectiveness of omnichannel engagement strategies. The channels offered include a suite of digital engagement tools including email, text messaging, member mobile application, and a member-facing web portal. In addition, we offer services for non-digital users such as IVR, live agent calls, and printed materials. HealthMine’s sophisticated platform enables clients to aggregate clinical and non-clinical data, segment populations based on conditions or measures, personalize engagement campaigns to fit the demographic of the population, engage digitally to navigate the members to take action, and measure the effectiveness of each intervention. Our offerings include solutions that can be utilized to address the following: • Member Engagement: Conduct multi-channel outreach campaigns to engage members in self-managing health risk and conditions, closing care gaps, improving Star ratings, and reducing total cost of care. • Member Experience: Keep a pulse on member satisfaction through digital surveys (e.g., mock CAHPS, HOS, NPS©) and a continuous feedback loop with real-time results. • Digital Health Risk Assessments (HRA): Maximize HRA compliance and uncover risk in your population through self-attestation via quick and efficient NCQA-certified digital HRAs. • Smart Rewards & Incentives: Motivate members with the right rewards to automatically drive the right recommended healthy actions; includes end-to-end gift card and merchandise rewards fulfillment and fully configurable program design. • Strategic Advisory: Our team of industry experts is available to help you implement our technology tools in ways that best meet your unique needs. Wherever you are in your quality improvement journey, HealthMine can scale your outreach initiatives and improve your results by partnering with you to configure and build the right programs and map the quickest path to success.

Health Hero Employee Engagement & Wellbeing allows teams of any size to create fun and engaging well-being activities and challenges that bring your team and peers together in a fun and healthy work environment. The app is accessible from your browser, tablet, and smartphone. Health Hero for Teams is the only product in the marketplace that brings well-being and employee engagement into the Microsoft Teams ecosystem.

To install, visit: https://appsource.microsoft.com/en-us/product/office/WA200001405?tab=Overview 

Health Hero is AI-Powered Telehealth; Helping hospitals, employers, and health systems build end-to-end health engagement with community organizations to address Social Determinants of Health. Health Hero assists hospitals and organizations with the ability to provide well-being and engagement solutions for returning to work, COVID-19 symptom checking, safety and security, mental health, community well-being, and deliver social determinants of health. We close the loop on social service referrals: We work directly with our community-based partners so hospitals and health systems can effectively manage the full spectrum of patient needs and care, ensuring accountability and assurance that the referral loop is closed. How We Make a Difference: Patient and Employee Outreach Simplified: Use text, voice, and/or email messaging to monitor patient behavior and provide more targeted automated outreach that feels “superhuman”. Relevant Workflows: Return to work, COVID-19 symptom checking, and safety & security workflows to support patients, employees, and community members. Reduce Patient No-Shows: Reduce no-shows through automated text and phone call reminders, while also offering telemedicine options. Telemedicine can help you optimize your appointment schedule and get more patients in and out of your office on time. Whole Person Management Care: Health Hero aims to support the whole person in one comprehensive solution integrating data sources that measure a person’s social determinants of health (SDOH). Identify service gaps and at-risk populations: Generate insights with our customized health risk assessment questionnaire to enable early interventions.

Multichannel delivery of health services via web, mobile, chatbots, text messages, and automated phone calls.