CRM email integration makes it easy to stay in touch and on top of your customers’ minds so that when they are ready to purchase, they think of you. Our bulk email marketing services enable you to create and send branded professional mass email campaigns to specifically targeted prospects and customers in just a matter of a few clicks all within one platform, with CRM email tracking built right in. Build graphically rich email marketing templates by utilizing an intuitive drag and drop email designer Create and share marketing email templates with your entire organization – help your sales team maintain a polished professional image Create email from scratch or edit existing templates Preview email as it appears on any device – deliver fully responsive mobile-friendly email Tailor messages so that each customer receives a personalized note including: first name, company name, or any custom information you wish to include Search, filter, and segment contacts based on any field and quickly send a personalized email to the entire group Ensure your customers never know it’s a mass email communication – each email is sent out one at a time, not a blind carbon copy – helping to avoid spam filters Track communication activity – marketing email is automatically saved under each recipient’s activity history Utilize email tracking to analyze and evaluate sent email correspondence analytics including: delivery rate, open rate, bounce rate, read status, and unsubscribe rate

Pega Customer Service for Healthcare breaks down the barriers created by traditional CRM solutions, allowing you to deliver cost-effective, high-quality care through your service teams. With Pega, you lever your best practices into streamlined processes that dynamically guide each service interaction, automatically adapt service delivery to the channel or device, and enable rapid response to market change without the need for any coding from IT.

Think unified solutions, not silos across personalized marketing engagement, proactive digital customer service and intelligent automation. A configurable technology platform with out of the box healthcare focused capabilities. Even the most cutting-edge technology can’t work in isolation. If you’re constantly duplicating efforts across different systems that don’t talk to one another, you’re losing out on quality time that could be spent with your patients. Don’t let administrative hassles distract you from what really matters. Pega offers the industry’s only unified digital process automation platform, combining robotics, process automation, and case management together in a unified architecture. And we build in powerful decision analytics, so you’ve got everything you need to automate any process while working faster and smarter. https://www.pega.com/insights/resources/context-driven-applications-healthcare