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Guide

Guide

Guide

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Overview


Select which hospital or health system you work at and see a personalized match score.
About

DESCRIPTION
When patients ask, Guide answers
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PRODUCT ATTRIBUTES
badge_covid-19

COVID-19


badge_pediatric

Pediatric


CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
1 Person
8 Organizations
EHR integration

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Description

Using powerful AI-driven algorithms, Guide helps patients along every step of their online journey, from choosing a doctor, finding the nearest location, or even applying for a job. Finally, a web chat solution that actually provides one.
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Use cases

Description
Value proposition around 3 focus areas: 1. Customer experience - improving the front-door digital experience for health systems 1. Health system websites are difficult to navigate, as well as search 1. Example, a patient has a headache and thinks this falls within neurology, finds a list of neurologists. 2. Take general questions and FAQs and offload/answer those through the AI 2. Helping to save expenditure or manage internal resources better - scheduling, call center 1. Enable consumers to better access our system 3. Lead generation capabilities Response from AVIA questions: Symptom checker component relies on AI and decision trees - focus on the customer and understand their intent. Sometimes based on a triage of a symptom, but can be broader than that. Working system by system to build the taxonomy. More of an AI-driven platform first, symptom checker next. Form-field capture can be done (understand the intent of encounter).
COVID-19 use cases:
Loyal's Guide solution can be deployed ASAP to help health systems answer the influx of COVID-19 questions. Loyal's bot has already been trained on COVID-19 utterances and can leverage these intents to handle inbound questions from their patients and community. Offering COVID-19 educational chatbot for free.
Users:
Patients, agents in billing center, call center
Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:
Many symptom checks are limited in scope. For health systems, people come in through many side doors, having a method to capture those and guide them in a better direction is their goal.
Company information

Founded in 2015

12.5M total equity funding

Select which hospital or health system you work at and see a personalized match score.