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Loyal Platform

Loyal Platform

Loyal Platform

28 verified clients


Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

Loyal Platform is a solution provided by Loyal which was founded in 2015. It belongs to multiple categories of digital health solutions including Customer Service, Improving Engagement & Self-Management, Command Centers, Scheduling, Consumer Access & Engagement, Personalized Care, Digital Front Door (DFD), Patient Flow, and Customer Relationship Management (CRM).
It has 28 verified clients.
Loyal Platform integrates with major EMRs such as Epic, Cerner, and Meditech.
Some other resource(s) that may be helpful in learning about Loyal Platform include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door

Loyal provides an end-to-end consumer health platform that integrates deeply with a health system’s core ecosystem, including your EHR and revenue cycle management system. It streamlines care, allows providers to transform operations and creates a unified patient engagement strategy for active, dormant, and untouched patients.

When the Loyal platform is fully implemented within your health system, we can touch every part of your patient’s journey – from researching care with the most appropriate provider, to scheduling appointments, and throughout post-care communication and follow-ups – all through connected digital touch points.

Understanding that every system has different needs, we offer a variety of solutions that can be outfitted to meet your care delivery model, depending on where your patient sits in their journey. Powering the system is our Enterprise OS, which consists of three core elements: Data management, which powers the front-end patient experience; a CRM platform that creates a 360-degree view of your patients and related communications supporting their care; and Insights, which is where machine learning comes into play. 

These elements help you understand your health system’s supply and capacity across the organization – from availability at every clinic to every provider location. Our platform also allows customers to apply machine learning algorithms on top of these data sets. This marries your patient’s need for the right care at the right time in their journey, with where your health system has the capacity. When this happens, your health system can operate at its highest capacity and your patients can receive the care they need. 

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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR
Recommended, but not required
Epic, Cerner, Meditech, Athenahealth, Allscripts
Desktop, Mobile / Tablet (web optimized)
Use cases and differentiators


With a focus on patient attraction and meaningful engagement, Loyal’s platform provides digital solutions for your health system that sit at every stage of the patient journey. This end-to-end support helps ensure your providers, locations, and overall systems can maintain their reputation across first- and third-party sites.


  • Reputation Management
  • Acquistion - HRAs


As patient consumerism mounts, patients are often discouraged by systems that make accessing care more difficult. Whether a patient needs to identify and locate a provider, schedule an appointment, or simply ask a question, an integrated and easily accessible solution that meets them where they are is paramount to ensuring patients are getting the care they need, when they need it. 


  • Care Search
  • Scheduling
  • AI Chat


Preparing patients ahead of their appointment is key to reducing no-shows and improving both their experience and their outcomes. But no shows are inevitable if there aren’t processes in place to reach patients via preferred communication channels. Loyal’s platform not only helps identify the best channel for communication, but automates confirmations and rescheduling, while also increasing provider efficiencies to give back time to spend with patients directly.


  • Appointment Reminders

Post Care

A patient’s relationship with their provider doesn’t – and shouldn’t – stop the moment they wrap up an appointment. Loyal’s solution helps to ensure a healthy recovery process with positive outcomes and continued communication throughout their care journey, especially if it involves acute-care needs. These communications can also help collect and analyze patient feedback for your organization.


  • Care Follow Up
  • Referrals
  • Care Coordination


Loyal helps your health system continuously engage and communicate with patients throughout their entire lifetime of care, across every care setting. Loyal’s goal is to help your patients lead healthier lives and instill a sense of loyalty – meaning they will continue returning to you for their care. Understanding how patients engage with the healthcare system is necessary to remain competitive and create long-lasting relationships, which ultimately benefit your practice. 


  • Campaigns

Enterprise OS

The Enterprise OS is a single source of truth for managing payer and provider information. The goal is to give your organization access to accurate, updated, quality data and insights through three main data elements that power all the solutions above.

  • Data Management
  • CRM
  • Insights


  • Healthcare Consumers and Patients
  • Marketers
  • Clinical Operations
  • Contact Center
  • IT
None provided

The Loyal Platform eliminates point solution overload and siloed data. Loyal provides a true end-to-end solution that connects all the touchpoints across the customer journey. 

Company information

Founded in 2015

12.5M total equity funding



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Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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