With role-based access control, it’s easy to control access to customer information based on your company’s unique organizational structure. Control the information your team can see and the functions they can perform with role-based access control. Use role-based access control to enable or disable record visibility Use role-based access control to enable or disable CRM functions Restrict access to sensitive CRM data Create an organizational structure to define hierarchical visibility Create profiles so sales reps can only see their own data Define profiles so managers can only see the data of those who report to them Define an unlimited number of role profiles and apply unique access control to each profile Role-based access control comes standard; there are no extra fees for role based access control

Pega Customer Service for Healthcare breaks down the barriers created by traditional CRM solutions, allowing you to deliver cost-effective, high-quality care through your service teams. With Pega, you lever your best practices into streamlined processes that dynamically guide each service interaction, automatically adapt service delivery to the channel or device, and enable rapid response to market change without the need for any coding from IT.

Think unified solutions, not silos across personalized marketing engagement, proactive digital customer service and intelligent automation. A configurable technology platform with out of the box healthcare focused capabilities. Even the most cutting-edge technology can’t work in isolation. If you’re constantly duplicating efforts across different systems that don’t talk to one another, you’re losing out on quality time that could be spent with your patients. Don’t let administrative hassles distract you from what really matters. Pega offers the industry’s only unified digital process automation platform, combining robotics, process automation, and case management together in a unified architecture. And we build in powerful decision analytics, so you’ve got everything you need to automate any process while working faster and smarter. https://www.pega.com/insights/resources/context-driven-applications-healthcare