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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Extend the reach of your healthcare services with hellocare’s Hospital at Home and RPM Module. This component enables monitoring of patient vitals from the comfort of their homes, ensuring timely interventions. Our technology allows patients to chat or speak directly with assigned care team members, enhancing communication and support. Additionally, the system automatically triggers surveys if vitals deviate from safe ranges, providing crucial feedback to adjust care plans effectively and promptly, reducing readmissions and enhancing patient management. 

About hellocare:

Transform your existing hospital room into an integrated virtual care delivery hub with hellocare

Unlock the power of virtual care delivery with hellocare AI-assisted platform by transforming any patient room TV into virtual care delivery hub for virtual nursing, phyiscian rounding with live examination, virtual sitting (with AI-based algorithms for fall prevention, fall detection, pressure injury prevention, patient mobility tracking), patient engagement and entertainment, care coordination and clinical communications, to deliver hybrid care anytime from anywhere while enhancing patient engagement. 

Transforming your existing hospital room TV into a virtual care delivery hub, enables providers, nurses, and sitters to communicate and manage care via real-time audio and video calls, directly from your EHR to the patient room. Clinical teams and patients can invite members of the family and care team to participate in these calls, driving patient engagemeent and enabling them to take ownership of their health, which is known to improve health outcomes and patient satisfaction. 

Product Description:

The Rimidi Platform is a disease management tool that allows the patient and his or her physician to effectively manage diseases together. The comprehensive solution includes remote patient monitoring and chronic care management capabilities, clinical decision support tools, disease management insights, and patient engagement tools, enabling healthcare providers to identify gaps in care management and the steps needed to close those gaps.

Rimidi combines patient-generated health data from connected devices with clinical data from EHRs to drive patient-specific clinical insights and actions via embedded clinical decision support cards. The platform integrates with glucometers, CGMs, blood pressure cuffs, scales, pulse oximeters, digital inhalers, and more.

Rimidi's platform supports disease management for the following conditions: 

  • Diabetes
  • Hypertension
  • Heart Failure
  • Obesity
  • Chronic Kidney Disease
  • Maternal Health, including antepartum and postpartum hypertension or diabetes
  • COPD
  • Asthma
  • Fatty Liver
About Rimidi:

Created by clinicians, for clinicians, Rimidi is a digital health company that supports healthcare providers in the delivery of remote patient monitoring and chronic disease management with EHR-integrated software, services, and connected devices. By combining clinical data from the EHR with data from connected devices and patient surveys, Rimidi enables guideline-based management and prioritization of highest-need patients. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

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Product Capabilities

Patients using hellocare can measure their vitals live during calls or offline. When vitals fall outside normal ranges, the system triggers alerts to the care team and sends follow-up surveys to the patient to ensure timely interventions.

hellocare enables bidirectional communication, allowing patients and care teams to connect synchronously and asynchronously 24/7, ensuring continuous support and interaction.

hellocare utilizes an early warning score system that analyzes multiple vital signs to identify patients at risk of deterioration, potentially preventing hospitalization by prompting early intervention.

hellocare offers customizable care plans and pathways that can be tailored to specific conditions for clinical decision support and patient engagement, with ready-to-ship packages based on each patient's program.

hellocare streamlines operational support by offering seamless logistics management, comprehensive staff training, efficient patient onboarding, and continuous technical support, all designed to enhance the clinician experience without adding complexity.

Rimidi integrates with a broad portfolio of medical devices, including cellular glucometers, blood pressure cuffs, scales, and pulse oximeters. Rimidi integrates with leading Continuous Glucose Monitors, including FreeStyle Libre, Dexcom, and Eversense. In addition, Rimidi integrates with Adherium's Hailie® Smartinhaler®.

Rimidi's clinical decision support engine drives clinical insights and actions from RPM alerts to guideline and protocol adherence.

Rimidi supports two-way text messaging between the patient and the care team.

Cellular-enabled devices are easy-to-use and do not require the patient to have access to home WiFi or even a smart phone. Rimidi supports texting a patient in their native language, and our clinical monitoring staff can support multilingual needs.

Rimidi has ready-to-use care plan templates that can be customized for use in CCM or other disease management initiatives.

The Rimidi platform most often operates as a Single Sign On (“SSO”) to the provider’s EHR, either through SMART on FHIR or Security Assertion Markup Language (SAML) depending on the EHR. Rimidi has established integrations with most major EHRs, including eClinicalWorks, Epic, OCHIN, Oracle Cerner, Veradigm, athenahealth, and Meditech. Integrations enable Rimidi to pull relevant clinical data into the platform to support gap in care closure and provide robust disease context next to the RPM data. In addition, Rimidi can write back documents (RPM summaries, care plans, etc.) or support HL7 workflows for discrete data write back.

Platform Support: Rimidi has a Client Success team that is dedicated to our customers from program design through implementation that continues for the life of the engagement. Your Client Success Manager (CSM) will come onsite for training and provide additional virtual training sessions as needed. Your CSM and support staff are engaged with you through all aspects of the program, including the set-up of the Rimidi platform, EHR integration, user training, and connecting devices. Care Management Support: Rimidi provides clinical monitoring for many of our clients who want to supplement their current staff or to avoid dedicating in-house staff to new programs considering hiring and staffing challenges. The monitoring staff can include health coaches, registered nurses (RNs), advanced practice providers (APPs), and medical doctors (MDs) depending on the client’s program structure and staffing needs. All monitoring staff carry appropriate state licensures and can support multiple languages as needed. With the efficiency that the Rimidi platform delivers, one clinical user can manage approximately 250 patients.

Use Cases

Description:

hellocare's remote patient monitoring (RPM) solutions in the hospital-at-home model support various critical use cases. These include: 

Chronic disease management, where patients with long-term conditions like diabetes or hypertension can be monitored continuously to manage their health better.  

Post-operative care is another key area, allowing patients recovering from surgeries to be observed closely in the comfort of their homes, reducing readmission rates and improving recovery outcomes.  

Acute condition monitoring is facilitated by the RPM platform, providing real-time data to manage sudden health issues promptly.  

High-risk patient management, including those with complex health conditions, benefits from continuous monitoring and quick interventions.  

 

Pediatric use cases:

Yes, Hospital at Home and Remote Patient Monitoring (RPM) Module works for pediatrics. This program is adapted to meet the unique needs of children, allowing them to receive medical care and monitoring in the comfort of their home. This can include managing chronic conditions, post-surgical care, or acute illnesses with tools tailored for pediatric use, such as child-friendly devices and interfaces. Such programs often involve parents and caregivers more directly in the child's care, improving comfort and potentially reducing stress and hospital readmission rates.

Users:

The primary users of hellocare's Hospital-at-Home include patients with chronic conditions requiring ongoing management, post-operative patients who need continuous monitoring to prevent complications, and those with acute health issues that necessitate real-time oversight. Healthcare providers, including nurses and physicians, use the platform to monitor patient data in real-time, receive and make calls, and provide timely care. Caregivers and family members also play a crucial role, as the platform's features allow them to support and monitor their loved ones' health remotely, ensuring that patients receive comprehensive care without the need for prolonged hospital stays​​​.

Description:
  • A fully-capitated provider needs a better way to manage their highest risk patients to reduce hospital utilization and improve quality measures. Their centralized disease management team uses Rimidi to monitor weight and pulse oximetry in heart failure patients, CGM or BGM data in diabetes patients, and inhalation quality in their Asthma patients.
  • A physician practice wants to increase practice revenue while taking better care of their patients. They work with Rimidi's care management team to enroll appropriate patients in RPM and CCM programs, and document the clinical and billlable activities within Rimidi. 
  • A physician sees a patient with poorly controlled diabetes in the office and is prompted in the Rimidi diabetes view to enroll the patient in remote monitoring and to consider a therapy adjustment to optimize cardiovascular risk reduction. The physician creates a dynamic care plan with each encounter that posts back to their EMR. The physician reviews the patient’s home glucose readings one week after therapy adjustment to ensure adequate control.
  • A patient uses the connected glucometer provided by the practice. She can see whether she is in her target range, and text with her care team in response to her data. 
  • A care coordinator monitors a clinic’s patients with diabetes, heart failure or hypertension remotely, addressing alerts configured for the clinic and ensuring that they are meeting clinical guidelines and helping to avoid costly admissions and readmissions. Documentation for RPM and CCM activity is done in the Rimidi app and aggregate for billing purposes.


Pediatric use cases:

Rimidi supports CGM integration and decision support for providers treating pedatric patients with a Dexcom or FreeStyle Libre CGM. 

Users:

Clinicians, care teams

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Home health, Behavioral health, ADT, Credentialing

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Allscripts, Cerner, GE

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Ambulatory EMR, Credentialing, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, NextGen, Allscripts, eClinicalWorks, Athenahealth, athena

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

hellocare distinguishes itself from traditional EHR functionality with advanced integrations and patient-centered innovations:

  • Advanced AI Integration: Implements AI for real-time monitoring and predictive analytics like fall detection and pressure injury prevention.
  • Virtual Care Delivery: Offers comprehensive virtual care including telehealth and virtual nursing.
  • Real-Time Communication Tools: Integrates instant communication tools for enhanced interaction between patients and healthcare providers.
  • Customizable Monitoring and Integration: Supports extensive customization and seamless integration with medical devices and third-party apps, surpassing typical EHR capabilities.
  • Enhanced Security and Privacy: Adds extra layers of data security and privacy, ensuring compliance with stringent regulations.
  • Actionable Insights: Leverages collected data for actionable insights and detailed reporting, aiding in informed decision-making and operational efficiency.

These features position hellocare as a technologically superior, flexible, and patient-centric platform.

Differentiators vs Competitors:

What sets hellocare apart is our commitment to innovation, quality, and partnership. We are the only vendor in the market that meticulously developes the hardware, audio/video stack and the virtual care delivery platform in-house, featuring open architecture and feature flags for customizable solutions. 

  • Our platform is the result of a collaborative effort with our partners, designed to meet the real and evolving needs of clinical teams, patients, and health systems. 
  • We are dedicated to continuous improvement, incorporating monthly releases that integrate real-time customer feedback. 
  • Our approach to partnership is inclusive, ensuring compatibility and integration with existing technology investments by our partners, including EHR/EMRs, telemetry, nurse call systems, clinical communication tools, patient experience, and patient education platforms. 
Differentiators vs EHR Functionality:

In the sales process, we often hear “Doesn’t Epic (or other EHR) do that?” Rimidi is not built to replace the EHR, but to enhance it by bringing in additional data sets, providing more efficient workflows, and improving the user experience. Rimidi can install and configure its platform within 3-6 weeks which is significantly faster and more cost effective than onsite EHR teams can build and support enhancements to meet clinical needs. Rimidi’s modern technology stack enables rapid cycle innovation and iteration post-go live.

Differentiators vs Competitors:

Rimidi’s cardiometabolic platform is most often compared to other Remote Patient Monitoring solutions, but the platform-approach to RPM allows Rimidi to do so much more. Some key differentiators of the Rimidi platform are: (1) tight integration with leading EHRs via SMART on FHIR, (2) the breadth of the comorbid disease states we cover, (3) our incorporations of patient-reported outcomes and social determinants of health measures and (4) our Clinical Decision Support engine. Rimidi’s CDS cards support almost any insight or intervention a client wants: RPM data alerting and interventions, referral management, lab or medication recommendations, clinical trial identification, and more. 



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Company Details

Founded in 2012

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