LogiCall does not require any downloads or software for the patient or provider. Before entering the waiting room, patients must authenticate their identity. Providers are required to activate and verify their accounts and phone upon joining the platform. Currently, LogiCall supports only English, and the app will display in English regardless of the user's device locale.

LogiCall’s patient queuing system enables providers to view waiting patients along with their basic data and the urgency of their call. Patients receive text prompts when the provider is ready to begin the visit, minimizing wait times and ensuring timely care based on provider availability. Our platform detects if microphone and camera access are enabled on the device and will alert the user if permissions need to be altered.

LogiCall offers high-resiliency, low-latency video capabilities to ensure smooth and reliable virtual visits, even in challenging network conditions. Providers and patients can seamlessly toggle between video and audio, ensuring continuous communication. This flexibility enhances the overall user experience, maintaining the quality and effectiveness of virtual consultations.

LogiCall call recordings are stored securely for a decade in a HIPAA-compliant cloud. Upon call conclusion, the provider can submit an encounter summary via typing or voice dictation. The seamless integration with leading EMRs/EHRs streamlines adding call data to patient records. Patients receive a shareable call recording after the call concludes to review diagnosis and treatment details.

Tier 1 support is provided by the hospital.

Playback integrates with provider ADT feed to automatically and intelligently connect patients, care providers, and families via text, email or in-app notifications. Easy and secure authentication protects PHI and provide easy access to care instructions, anytime and anywhere.

Providers are able to create patient specific care instructions with context using audio, video and messaging. Links to internal content libraries to share reusable digital assets such as welcome videos or care instructions based upon diagnosis and care journey. Intelligent AI allows patient conversations, film reviews and dictations to be easily recorded and immediately transcribed and translated into EMR-ready medical notes.

Playback Health provides direct Customer Support for providers, patients, and family members.

Platform analytics focus on User/Usage analytics to understand who and how users engage with Playback Health.

Playback Health has been shown to improve the communication, adherence and patient understanding challenges in Oncology. By recording the conversations at the point of care, transcribing them, summarizing them for the patient and sharing that information with patients and loved ones, we provide a great alternative to Oncology Navigation.

Care givers can be added to the playback platform to gain access to important information about the patient's treatment.