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Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
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Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Fone Med
Fone Med

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Categories

Solutions

Description

Product Description:

A doctor can’t always be available to their patients. But Fonemed can. When a patient reaches out for help to our virtual care services, they will encounter an empathetic and licensed healthcare professional. A fully licensed registered nurse will provide health information or evaluate symptoms and base all medical advice on Schmitt-Thompson protocols. After care advice is given, we provide documentation to health organizations through Fonemed’s secure cloud-based system. It was created specifically to manage health information safely and easily.

About Fone Med:
A group of physicians, philanthropists and businessmen who recognized the need for improved healthcare worldwide and saw telephone-based health information as the best way to provide that care founded Fonemed, LLC in 1996. The company and its wholly-owned Canadian subsidiary, Fonemed North America, Inc. have had solid client and call growth ever since. Fonemed clinicians address more than 240,000 patient encounters annually without a claim on its insurance or any threat of litigation. Senior management, clinicians and technical staff are proactive in reaching out to adapt their service to the needs of their clients and to respond promptly to any concerns.
Product Description:

Nurse-First Triage solutions help patients and plan members make informed healthcare decisions and get the right care at the right place and time. Nurse triage services are available by phone for all the hours you need support, any time of day or night.


Nurse triage from Conduit Health Partners helps organizations:

- Lower healthcare costs
- Support physician and staff recruitment and retention
- Prevent readmissions
- Reduce unnecessary emergency department (ED) visits
- Expand healthcare access to underserved communities

About Conduit Health Partners:

Conduit connects patients and providers, partnering with your health system in patient navigation. Aimed at encouraging volume growth through patient acquisition and retention, our services help you effectively manage inbound and outbound transfers. Let our experienced call center nurses guide you in finding the best locations and practitioners for patient needs, to ease access to care for patients through nurse triage. Conduit makes moving patients the least of your worries—so you can focus on other aspects of your business.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

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Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Nurse First Telephonic Triage 

  •  Access to clnical advice
  • Mitigate unnecessary ED utilization
  • Support Health Network Comunity Lines
  • Call escalation for non-licensed call center, provider scheduling or RPM programs
  • Afterhours call support
  • Initial Workplace Injury Intake 
  • Readmission mitigation/ToC
Pediatric use cases:

Schmitt Thompson Clinical Content

Users:

Health Networks

Provider Practices/Clinics (adulit and Peds)

Payers/TPA

Employers- 

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Not applicable

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Other

Hardware Compatibility:

Not applicable

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

At Conduit Health Partners, we offer a triage application that does not impact the functionality of the client's EHR. 

Differentiators vs Competitors:
  • Nurse-First Triage Model: Every patient speaks directly with a licensed registered nurse, who provides timely clinical access and care recommendations, enhancing patient outcomes and experiences. 
  • Experienced Leadership: Conduit Health Partners’ leadership team brings extensive expertise in both clinical and administrative roles within health systems, enabling them to design practical, collaborative solutions that help you meet your goals.  
  • Data-Driven Approach: Conduit Health Partners’ analytics offer clear insights into nurse triage operations, equipping executives with vital information to make informed strategic decisions.
  • High Client Satisfaction: A 94.5% satisfaction rating in a recent client survey highlights Conduit Health Partners’ ability to meet patient needs effectively and efficiently.
  • Operational Excellence: Leveraging years of proven results and industry best practices, Conduit optimizes access to care, streamlines operations, and maximizes resources to elevate both patient care and operational efficiency.
  • URAC-Accreditation: Conduit Health Partners’ health care call center is accredited through URAC, demonstrating a high level of expertise, and commitment to quality and to the user experience. 

Keywords

Images

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Increased ED Avoidance

Videos

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Quality Assurance through URAC Certified Nurse Triage Services

Downloads

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Alternatives

Company Details

Founded in 1996

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