Droidal Voice AI Agent is built for healthcare teams that want to reduce manual phone work across the revenue cycle. It manages patient and payer calls with natural voice interactions and automates scheduling, insurance verification, benefit collection, prior authorizations, claim status checks, and payment reminders. All interactions are documented and updated in EHR and RCM systems in real time to improve accuracy and reduce administrative workload. The platform helps teams cut manual work by more than 70 percent, reduce denials, and speed authorization and verification turnaround. Fully HIPAA compliant, multilingual, and scalable, Droidal supports clinics, hospitals, billing companies, and enterprise RCM organizations.

Droidal gives healthcare organizations a powerful advantage by offering more than 20+ AI agents that support the entire RCM process from start to finish. These agents handle insurance checks, claims, denials, Prior authorizations, and patient intake, helping teams reduce manual work and maintain smooth daily operations. With accurate data processing, cleaner claims, and faster follow-ups, organizations experience quicker reimbursements and stronger financial stability. Droidal works seamlessly with existing EHR systems, improves compliance, reduces denial risks, and ensures consistent performance even during staffing shortages. This allows healthcare organizations to achieve reliable revenue cycle results while focusing more on patient care.

Our single platform approach provides immediate visibility into revenue cycle opportunities, tackling some of today's biggest challenges with the following Productized Analytics Suite Modules:

• Workforce Quality Insights (WQI) – Links front-office actions to financial KPIs
• Patient Access Insights (PAI) – Enhances financial experience pre-service
• Revenue Integrity Suite (RI) – Reduces denials and compliance risks
• Productivity Analytics (PA) – Improves staff productivity in real-time
• Cost Insights (CI) – Targets controllable costs
• Business Office Suite (BOS) – Unifies patient accounting data

Founded in 1993, MedeAnalytics is an innovation-focused company. Over the past three decades, we have worked tirelessly to reimagine healthcare through the power of data—and helped thousands of organizations achieve their potential along the way.

Leveraging state-of-the-art analytics and data activation, MedeAnalytics delivers actionable insights that support payers, providers, employers, and public entities as they navigate the complex healthcare landscape.

Using artificial intelligence and machine learning alongside the most advanced data orchestration in the industry, we empower organizations to optimize their resource allocation, experience superior patient outcomes, and achieve population health management goals.

Droidal Voice AI works alongside existing EHR systems by handling the real time communication tasks that teams manage every day. The EHR remains the central source of patient and revenue information, while Voice AI supports it by managing patient and payer calls, gathering the details needed for each workflow, and sending accurate updates into the system. This combined approach helps organizations reduce manual work, shorten processing times, and improve consistency without changing the tools they already trust.

Droidal Voice AI is developed for healthcare organizations that require dependable support across patient communication and revenue cycle workflows. It delivers accurate data collection, real time updates to EHR and RCM systems, and reliable automation for both patient and payer calls. The platform enhances coordination, strengthens documentation quality, and scales to meet the needs of practices of any size. Healthcare leaders choose Droidal for its industry focus, straightforward deployment, strong compliance posture, and ability to integrate smoothly with the systems their teams already rely on.

• Detailed and summary level reporting for different views to serve multiple purposes; 
• Standard and ad-hoc reporting allowing clients flexibility to slice/dice based on unique corporate needs;
• Incorporation of MedeAchieve across entire RCM portfolio to incorporate metric tracking into key enterprise initiative tracking;
• Worklisting available throughout the RCM workflow;
• Vendor flexibility – Plug & play any vendor into existing Mede workflows;
• Robust rules engine to drive efficiencies and streamline workflows;
• Integration of AI Agents to streamline and reduce manual entry;
• Predictive analytics using AI intelligence;
• Focus on productivity analytics to highlight and stratify registrar performance;
• Integrated Financial Clearance Workflows to maximize revenue generation

Enterprise Analytics - MedeAnalytics helps users identify key outliers in their data and distribute the right actionable information to the right people – at the right level – throughout the enterprise. 

MedeAnalytics can measure revenue and practice performance across the entire system. Our approach to organizing data into a patient longitudinal record has led to improved financial, operational, and even clinical performance.

Our Integrated MedeAchieve solution improves strategy execution with action plans that define your objectives, align staff around shared goals, and track progress in a closed­ loop system.