Name: ReferralMD Platform
Rating: 5 (3 reviews)

Contents

AVIA Summary About EHR Integrations Use cases and differentiators Company information Media

Select which hospital or health system you work at and see a personalized compatibility level.

ReferralMD Platform is a solution provided by ReferralMD which was founded in 2011. It belongs to multiple categories of digital health solutions including Care Transitions, Referral Management, Care Management, Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Customer Relationship Management (CRM), Conversational AI, Artificial Intelligence (AI), Care Plans, Clinical Decision Support (CDS), Clinical Decision Support Systems, and Payer Intelligence.

It has 5 verified clients.

ReferralMD Platform integrates with major EMRs such as Epic, Cerner, and Meditech.

Some other resource(s) that may be helpful in learning about ReferralMD Platform include: Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution and Digital transformation essentials — Care transitions

DESCRIPTION

ReferralMD delivers AI-powered solutions for Referral Management, eConsults, Appointment Management, Fax Management, Patient Scheduling, Intake and Communications, Marketing CRM and Analytics. Our solutions help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform’s powerful workflow automation tools help healthcare providers drive operational efficiencies, increase revenue, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com..

>>> HOW WE HELP <<<

Digital Front Door

Patient Access Tools
Patient Direct Scheduling
SmartCHAT Patient Intake
Patient Communications

Operations

Consult Management
Referral Management
Appointments and Scheduling
AI Fax Management

Marketing & Services

Marketing CRM
Advanced Analytics
Professional Services
SmartEXCHANGE Integrations

>>> WHO WE HELP <<<

Health Systems/ACOs/DSRIPs/CINs

Reducing patient leakage through SmartMatch decision support and real-time analytics
Standardizing and streamlining the referral management process across the organization
Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

Matching patients with appropriate providers using SmartMatch decision support
Closing the feedback loop with specialists and reducing phone calls and faxes
Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

Increasing referral volume and capturing more revenue using CRM and marketing tools
Improving customer service with referring providers through automated status reports
Managing referral network and gaining insight into referral patterns using analytics

FEATURED MEDIA

ReferralMD Patient Intake

See all media

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Pop health platform, Home health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EHR integration and relevant hardware

Recommended, but not required

EMRs supported

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis

Hardware compatibility

Desktop, Mobile / Tablet (web optimized)

Use cases and differentiators

Use case descriptions

Improve patient access through online provider directory and scheduling
Improve visibility of provider affiliations across the network and reduce leakage
Close the feedback loop, improve loyalty, and increase revenue from referring providers
Triage and match patients with the best providers with clinical decision support checklists
Communicate with online messages and consults versus fax or phone calls on hold
Reduce lost referrals due to improper handling, poor workflow, or antiquated e-fax technology
Acquire and retain patients with provider relationship management software (CRM)
Reduce no-show rates and improve engagement through automated patient communications
Connect different EMRs using ReferralMD as the bridge for interoperability

Pediatric use cases

Pediatric providers can send or receive referrals and communicate with referral partners and patients via the platform.

Users

Care coordinators, referral coordinators, authorization processors, schedulers, marketing representatives, physician liaisons and managers log into ReferralMD.
Clinicians stay within their respective EHR systems since data is exchanged via EHR integrations.

Differentiators vs internal options

Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiators vs competitors

Differentiator 1: All-In-One Platform

Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
Real-time analytics across the platform
Automated workflow and decision support tools
Automated feedback loop with referring providers
Automated patient communications via text or email
Integrated fax management system (port over existing fax numbers)
Integrated Customer/Partner Relationship Management (CRM/PRM)
Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.
In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client.

Differentiator 3: All Healthcare Referrals Supported

The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.
The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.

Media

Images

ReferralMD eConsults _ ConferMED.jpg

ReferralMD Patient Scheduling.jpg

ReferralMD Referrals _ SmartMatch.jpg

ReferralMD Provider Directory.jpg

ReferralMD Fax Management.jpg

ReferralMD Message _ File Exchange.jpg

ReferralMD Patient Communications.jpg

ReferralMD Consult _ Referral Management.jpg

ReferralMD Automated Authorizations.jpg

ReferralMD Advanced Analytics.jpg

ReferralMD Activity Tracking CRM.jpg

Videos

ReferralMD Patient Intake

ReferralMD - Referral Management Solved.mp4

ReferralMD - Referral Management Solution.mp4

Downloads

ReferralMD+Data+Sheet.pdf

ReferralMD Hub & Spoke Diagram.pdf

ReferralMD Platform Overview Updated.pdf

ReferralMD - Integritus Healthcare.pdf

Select which hospital or health system you work at and see a personalized compatibility level.

ReferralMD Platform Comparisons

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Reviews

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Overall Score

3 reviews

0.0

Features

Ease of use

Customer Support

EHR Integrations

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Most Recent

October 4, 2024

verified

An excellent experience

Working with the ReferralMD platform and team has been an excellent experience. ReferralMD as a processing system is highly customizable from notifications to the patients to reporting visuals that are shared throughout our organization. As a team, ReferralMD leadership and support staff are very responsive to questions or concerns we may have. Having ReferralMD as our referral-processing platform has enabled our department to increase our output volume by 11.5% from FY23 to FY24 YTD with the same number of personnel. Having the ability to add and update referring and receiving providers, locations and organizations at our department level greatly reduces the delay in care for our patients.

A verified Director of operations - patient services center working with ReferralMD Platform.

Review Source

getreferralmd.com/solutions/baptist-memorial-healthcare/

Helpful(0)

November 8, 2023

A solution for all our critical referral management needs

We knew ReferralMD would be beneficial to our team from the start. We needed a system capable of keeping up with our referral volume, dynamic enough to crunch our data at any time, all while remaining user-friendly and efficient. This platform has offered us a solution for all our critical referral management needs. We can better focus on growing our referrals and, ultimately, delivering on our organizational commitment to provide care to members of the community who need us.

A verified End user working with ReferralMD Platform from a extra small-sized, rural, ACO hospital.

getreferralmd.com/integritus-healthcare-customer-success-4/

An outstanding experience

House Calls has had an outstanding experience with ReferralMD, streamlining our patient referrals and improving communication between healthcare providers, ultimately leading to enhanced patient care and overall operational efficiency.

A verified End user working with ReferralMD Platform from a extra small-sized hospital.

getreferralmd.com/how-house-calls-decreased-referral-processing-time/