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ReferralMD Platform

ReferralMD Platform

ReferralMD Platform

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By ReferralMD
5.0

3 reviews

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ReferralMD Platform
ReferralMD Platform

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Overview


Contents


AVIA SummaryAboutEHR IntegrationsUse cases and differentiatorsCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.
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Avia Summary

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ReferralMD Platform is a solution provided by ReferralMD which was founded in 2011. It belongs to multiple categories of digital health solutions including Care Transitions, Referral Management, Care Management, Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Customer Relationship Management (CRM), Conversational AI, Artificial Intelligence (AI), Care Plans, Clinical Decision Support (CDS), Clinical Decision Support Systems, and Payer Intelligence.
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It has 5 verified clients.
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ReferralMD Platform integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about ReferralMD Platform include: Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution and Digital transformation essentials — Care transitions
DESCRIPTION

ReferralMD delivers AI-powered solutions for Referral Management, eConsults, Appointment Management, Fax Management, Patient Scheduling, Intake and Communications, Marketing CRM and Analytics. Our solutions help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform’s powerful workflow automation tools help healthcare providers drive operational efficiencies, increase revenue, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com..

>>> HOW WE HELP <<<

Digital Front Door

  • Patient Access Tools
  • Patient Direct Scheduling
  • SmartCHAT Patient Intake
  • Patient Communications

Operations

  • Consult Management
  • Referral Management
  • Appointments and Scheduling
  • AI Fax Management

Marketing & Services

  • Marketing CRM
  • Advanced Analytics
  • Professional Services
  • SmartEXCHANGE Integrations

>>> WHO WE HELP <<<

Health Systems/ACOs/DSRIPs/CINs

  • Reducing patient leakage through SmartMatch decision support and real-time analytics
  • Standardizing and streamlining the referral management process across the organization
  • Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

  • Matching patients with appropriate providers using SmartMatch decision support
  • Closing the feedback loop with specialists and reducing phone calls and faxes
  • Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

  • Increasing referral volume and capturing more revenue using CRM and marketing tools
  • Improving customer service with referring providers through automated status reports
  • Managing referral network and gaining insight into referral patterns using analytics 
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FEATURED MEDIA
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ReferralMD Patient Intake
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CATEGORIES & SOLUTIONS

Care Transitions


Referral Management


Care Management


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Referral Management Software Solutions


Care Management Platforms


Consumer Scheduling Tools


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CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Health Insurers

Long-Term Care

Home Healthcare

Wellness Companies

Diagnostics and Imaging Centers

Behavioral Health Providers

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

EHR integration

Integrations
Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Pop health platform, Home health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other
EHR integration and relevant hardware
Recommended, but not required
EMRs supported
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis
Hardware compatibility
Desktop, Mobile / Tablet (web optimized)
Use cases and differentiators

Use case descriptions
  • Improve patient access through online provider directory and scheduling
  • Improve visibility of provider affiliations across the network and reduce leakage
  • Close the feedback loop, improve loyalty, and increase revenue from referring providers
  • Triage and match patients with the best providers with clinical decision support checklists
  • Communicate with online messages and consults versus fax or phone calls on hold
  • Reduce lost referrals due to improper handling, poor workflow, or antiquated e-fax technology
  • Acquire and retain patients with provider relationship management software (CRM)
  • Reduce no-show rates and improve engagement through automated patient communications
  • Connect different EMRs using ReferralMD as the bridge for interoperability
Pediatric use cases
  • Pediatric providers can send or receive referrals and communicate with referral partners and patients via the platform.
Users
  • Care coordinators, referral coordinators, authorization processors, schedulers, marketing representatives, physician liaisons and managers log into ReferralMD. 
  • Clinicians stay within their respective EHR systems since data is exchanged via EHR integrations.
Differentiators vs internal options
  • Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
  • Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
  • Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
  • Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
  • Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
  • Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
  • Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
  • Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiators vs competitors

Differentiator 1: All-In-One Platform

  • Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
  • Real-time analytics across the platform
  • Automated workflow and decision support tools
  • Automated feedback loop with referring providers
  • Automated patient communications via text or email
  • Integrated fax management system (port over existing fax numbers)
  • Integrated Customer/Partner Relationship Management (CRM/PRM)
  • Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

  • Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.  
  • In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client. 

Differentiator 3: All Healthcare Referrals Supported

  • The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.  
  • The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.

Company information

By ReferralMD

Founded in 2011

Visit website

HELPFUL TOOLS

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Media


Images

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ReferralMD eConsults _ ConferMED.jpg
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ReferralMD Patient Scheduling.jpg
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ReferralMD Referrals _ SmartMatch.jpg
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ReferralMD Provider Directory.jpg
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ReferralMD Fax Management.jpg
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ReferralMD Message _ File Exchange.jpg
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ReferralMD Patient Communications.jpg
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ReferralMD Consult _ Referral Management.jpg
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ReferralMD Automated Authorizations.jpg
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ReferralMD Advanced Analytics.jpg
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ReferralMD Activity Tracking CRM.jpg
Videos

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ReferralMD Patient Intake
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ReferralMD - Referral Management Solved.mp4
ReferralMD - Referral Management Solution.mp4
Downloads

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ReferralMD+Data+Sheet.pdf
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ReferralMD Hub & Spoke Diagram.pdf
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ReferralMD Platform Overview Updated.pdf
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ReferralMD - Integritus Healthcare.pdf
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Select which hospital or health system you work at and see a personalized compatibility level.

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Reviews


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Overall Score
5.0

3 reviews


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EHR Integrations

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Reviewer’s Rating
5
4
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility
Select EMR

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

October 4, 2024

verified

October 4, 2024

An excellent experience

Working with the ReferralMD platform and team has been an excellent experience. ReferralMD as a processing system is highly customizable from notifications to the patients to reporting visuals that are shared throughout our organization. As a team, ReferralMD leadership and support staff are very responsive to questions or concerns we may have. Having ReferralMD as our referral-processing platform has enabled our department to increase our output volume by 11.5% from FY23 to FY24 YTD with the same number of personnel. Having the ability to add and update referring and receiving providers, locations and organizations at our department level greatly reduces the delay in care for our patients.

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A verified Director of operations - patient services center working with ReferralMD Platform.

Review Source
:
getreferralmd.com/solutions/baptist-memorial-healthcare/
Helpful(0)

November 8, 2023

verified

November 8, 2023

A solution for all our critical referral management needs

We knew ReferralMD would be beneficial to our team from the start. We needed a system capable of keeping up with our referral volume, dynamic enough to crunch our data at any time, all while remaining user-friendly and efficient. This platform has offered us a solution for all our critical referral management needs. We can better focus on growing our referrals and, ultimately, delivering on our organizational commitment to provide care to members of the community who need us.

View more


A verified End user working with ReferralMD Platform from a extra small-sized, rural, ACO hospital.

Review Source
:
getreferralmd.com/integritus-healthcare-customer-success-4/
Helpful(0)

November 8, 2023

verified

November 8, 2023

An outstanding experience

House Calls has had an outstanding experience with ReferralMD, streamlining our patient referrals and improving communication between healthcare providers, ultimately leading to enhanced patient care and overall operational efficiency.

View more


A verified End user working with ReferralMD Platform from a extra small-sized hospital.

Review Source
:
getreferralmd.com/how-house-calls-decreased-referral-processing-time/
Helpful(0)
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