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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

The only evidence-based, explainable AI triage built on gold-standard clinical protocols trusted by every major health system.

Clearstep identifies the safest, most appropriate next step and routes patients directly into bookable care, based on real-time system capacity, eligibility, provider preferences, hours, distance, insurance rules, and more.

Why Clearstep is Chosen:

  • Reduces unnecessary ED/urgent volume by 40–70%
  • Lowers clinical risk with transparent, guideline-aligned logic
  • Eliminates friction by accelerating time-to-right-care
  • Aligns patients to your care pathways, not generic recommendations
  • Most academically validated + widely deployed triage AI (2024 & 2025 NPJ Digital Medicine)

Solves: cost-efficient 24/7 patient access + support, inappropriate utilization, long waits, siloed triage tools, outdated decision trees.

About Clearstep:

Clearstep is the most widely implemented agentic AI platform for patient access and capacity optimization in U.S. health systems. Built on Dr. Barton Schmitt’s nationally trusted clinical triage protocols, Clearstep delivers >95% accuracy, transparent and explainable decisioning, and the strongest clinical rigor of any AI-powered triage or navigation solution on the market.

Clearstep partners with leading health systems—including HCA Healthcare, Ochsner Health, Mount Sinai Health System, Novant Health, Tufts Medicine, and Baylor Scott & White—to solve their most urgent access and operations challenges: misrouted care, overwhelmed call centers, fragmented digital entry points, and underused provider and facility capacity.

Through its Smart Care Routing™ platform, Clearstep removes the friction, waste, and variability that keep patients from reaching the right care and keep health systems from using their resources effectively.

By powering every digital and phone front door with AI agents that triage, navigate, schedule, intake, and support call center workflows, Clearstep delivers a seamless, guided patient experience—while unlocking millions in operational efficiency through smarter, data-driven utilization of clinical and facility capacity.

Product Description:

NESA Virtual Care enables instantaneous, live communication between providers and patients across all levels of care.

NESA's AI-powered platform is uniquely embedded directly in the EHR enabling single sign-on, virtual care, and documentation all within the electronic health record environment.

NESA supports comprehensive virtual care workflows, including virtual nursing, virtual sitting, interdisciplinary rounding, consultations, patient education, staff safety monitoring and behavioral health monitoring. These functions significantly enhance both patient outcomes and staff efficiency.

By empowering healthcare professionals to make more data-driven, real-time decisions, NESA greatly improves the delivery and timeliness of care.

It can perceive different elements, recognize them, analyze them, and enable caregivers to act upon them in real-time, all within a single virtual care platform.

And best of all - it's embedded within leading EHR systems, so there is no additional system to learn or sign into.

By incorporating these AI enhancements directly into virtual workflows within the clinical setting, healthcare organizations can increase patient safety, improve clinical outcomes, enhance user experience, and optimize overall operational performance.

About NESA Inc.:

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

Pediatric use cases:

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Users:

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

Description:

Nursing

Connect nurses remotely to increase

accessibility, improve patient engagement,

reduce cost, and enhance outcomes

Consultations

Connect to healthcare providers from

anywhere, anytime, promoting early

interventions and improved outcomes.

Rounding

Manage rounds virtually and escalate

wherever resources are needed, increasing

patient safety and satisfaction.

Admission, Discharge and Transfer

Enable ADT processes virtually, to drive efficiencies

with critical nursing functions and reduce

patient wait times.

Double Medication Verification

Connect with virtual nurses as verification to drive

greater regulatory and legal compliance while saving

valuable time.

Observation

Deliver continuous, AI-powered monitoring to predict

and prevent adverse events, optimize resources and

improve the patient experience.

Pain Assessment & Reassessment

Enhance pain relief with prompt adjustments,

boosting patient satisfaction and compliance.

Bed Turnover

Streamline bed turnover processes, reducing patient

wait times and increasing operational efficiency.

Behavior Management

Remotely monitor patient behavior to ensure realtime

patient and staff safety.

Pediatric use cases:

Meal Monitoring & Support

Ensuring proper nutritional intake, comprehensive behavioral support, consistent guidance, and proactive crisis prevention.

Patient & Family Education

Enhance the care experience for both patients and their families while reducing the bedside time pressure.

Virtual Family Check-ins & Updates

Provide a higher level of family-centered care that improves communication, supports well-being, and enhances overall care experiences.

Chronic Disease Management

Improve the ongoing management of Pediatric patients with conditions like asthma, diabetes, cystic fibrosis, etc.

Mother and Baby Monitoring

Support the care of mothers undergoing detoxification where the risk of newborns being dropped is heightened.

Postpartum and Lactation Support

Enhance patient outcomes, improve family engagement and optimize healthcare delivery for both the mom and baby.

Newborn Observation

Manage respiratory decompensations in newborns, where continuous observation and timely interventions are critical.

eNICU

Greatly enhance the quality of care, improve efficiency and support both clinical staff and families.

Users:

Nurses, Administrators, Physicians, patients, family members

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Other, Self-developed, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR, ADT, Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Differentiators vs Competitors:
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.
Differentiators vs EHR Functionality:

This product is designed to complement the EHR as an emedded virtual care workflow platform. NESA was designed specifically to support Epic workflows.

Differentiators vs Competitors:
  • The only Virtual Care Solution that is built within “Epic” – no PHI or HIPAA concerns
  • Unlimited Epic-based clinical workflows can be enabled with two-way video and audio
  • Best-of-breed hardware components – Highest definition and clarity of two-way video and audio communications
  • Lower TCO, Futureproof due to modular hardware – easier to replace and upgrade as needed
  • On-prem, and Edge computing making it medicalgrade and mission critical
  • NESA’s large pool of national and international distributors
  • NESA’s talented team of administrative, IT and clinical staff members ensuring customer success

Keywords

Images

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HoriZen Platform

Videos

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Clearstep Virtual Triage

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Downloads

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Clearstep Consumer Sentiment Brochure_Aug 2022 (1).pdf
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NESA Success Stories

Alternatives

Company Details

Founded in 2018

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