The only evidence-based, explainable AI triage built on gold-standard clinical protocols trusted by every major health system.

Clearstep identifies the safest, most appropriate next step and routes patients directly into bookable care, based on real-time system capacity, eligibility, provider preferences, hours, distance, insurance rules, and more.

Why Clearstep is Chosen:

• Reduces unnecessary ED/urgent volume by 40–70%
• Lowers clinical risk with transparent, guideline-aligned logic
• Eliminates friction by accelerating time-to-right-care
• Aligns patients to your care pathways, not generic recommendations
• Most academically validated + widely deployed triage AI (2024 & 2025 NPJ Digital Medicine)

Solves: cost-efficient 24/7 patient access + support, inappropriate utilization, long waits, siloed triage tools, outdated decision trees.

Clearstep is the most widely implemented agentic AI platform for patient access and capacity optimization in U.S. health systems. Built on Dr. Barton Schmitt’s nationally trusted clinical triage protocols, Clearstep delivers >95% accuracy, transparent and explainable decisioning, and the strongest clinical rigor of any AI-powered triage or navigation solution on the market.

Clearstep partners with leading health systems—including HCA Healthcare, Ochsner Health, Mount Sinai Health System, Novant Health, Tufts Medicine, and Baylor Scott & White—to solve their most urgent access and operations challenges: misrouted care, overwhelmed call centers, fragmented digital entry points, and underused provider and facility capacity.

Through its Smart Care Routing™ platform, Clearstep removes the friction, waste, and variability that keep patients from reaching the right care and keep health systems from using their resources effectively.

By powering every digital and phone front door with AI agents that triage, navigate, schedule, intake, and support call center workflows, Clearstep delivers a seamless, guided patient experience—while unlocking millions in operational efficiency through smarter, data-driven utilization of clinical and facility capacity.

Infermedica develops a Medical Guidance Platform that enables AI-driven early symptoms assessment, digital triage, and optimized care navigation. At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Infermedica’s technologies can be used by healthcare providers, insurers, telemedicine companies, employers, pharma, technology providers, and governments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction. 

Symptom checking, intake and follow-up features provided by Infermedica’s can be implemented on webpages, mobile apps, patient portals, chatbots, voice agents, call centers, and others. It is possible through API, and our ready-to-use solutions.

Infermedica’s Triage, Intake and Follow-up are suitable for adult and pediatric medical cases.

Patient safety is the main focus of physicians, engineers, and scientists working, side-by-side, at Infermedica. The algorithms use dynamic interview scenarios to calculate the lists of the possible conditions. They analyze the common language, verify combinations of symptoms, and calculate the most probable conditions. Infermedica’s Medical Guidance Platform is certified Class IIb Medical Devices in the EU and compliant with HIPAA and GDPR standards. 

You can also check out Symptomate, our consumer-facing symptom checker. Available for free use on both mobile and web at symptomate.com.

Infermedica is a leading digital health company, specializing in AI-powered solutions for early symptoms assessment, digital triage and care navigation. Through its technology healthcare organizations can introduce solutions for symptoms checking, patient intake, follow-up, call center support and more. Infermedica’s Medical Guidance Platform is a Class IIb Medical Device under the MDR in the European Union, and is developed with the highest standards of quality and data protection, compliant with ISO, HIPAA, GDPR, SOC2.

Infermedica has been adeptly interweaving cutting edge technologies, including AI, LLMs, and NLP, with the proven Medical Knowledge and Inference Engine that lies in the core of its technologies. Those technologies can be accessed through various touchpoints, including web, mobile, call centers, voice agents and chat bots. Infermedica’s solutions achieve 94% of accuracy. 

Infermedica is continuously working on the development of engaging and empathetic solutions, such as agentic AI, that bring medical benefits with full transparency of the underlying medical reasoning and data processing.

Infermedica is used by over 100 healthcare organizations in over 30 countries, including leaders like Allianz Partners, Médis, Microsoft, Teladoc Health, and Sana Kliniken. It is available over 20 languages, and has completed more than 23 million successful health checks to date. 

Infermedica also provides Symptomate, a symptom checker free for individuals wishing to better understand their symptoms.

To learn more, visit www.infermedica.com 

Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.

Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.

Infermedica enriches EHRs by integrating data from its symptom checking and triage functionalities. This ensures more complete, up-to-date, and readily accessible health records for medical professionals.

Furthermore, it streamlines documentation workflows through AI-powered note generation, minimizing administrative tasks while accurately capturing essential patient details for direct EHR integration. It also strengthens clinical decision-making by delivering comprehensive pre-appointment patient insights, encompassing symptoms, risk factors, probable conditions, and recommended care pathways.

• 23,000,000 health checkups completed
• 94% of engine accuracy
• available in 24 languages
• available via API and iframe
• 140.000+ hours of physician's work