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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Virtual Triage efficiently tackles the first mile of care by getting patients to the right care, at the right place and time with the right type of provider.

  • Avoid unnecessary ER and urgent care utilization
  • Promote convenient and consumer-centric care access
  • Enable better care navigation, including emergency, primary, and specialty care
  • Reduce high-volume, low-value administrative burdens on care teams by streamlining care routing and appointment booking processes

Clearstep’s Virtual Triage algorithms are built on top of Schmitt Clinical Content and are unique to each patient’s symptoms, acuity, and situation. Dr. Barton Schmitt is the co-author of the telephone triage protocols used in ~95% of call centers around the country and have been validated in over 200 million telephone triage encounters. They are the gold standard for telephone triage and Clearstep is the only provider of Schmitt Clinical Content for chat-based digital self-triage. In a double-blinded study, Clearstep’s triage routing exceeded 95% accuracy when compared to the judgment of a panel of ER doctors in a live, community-hospital setting.

What value does the Virtual Triage Solution provide?

Patient Acquisition:

Use Clearstep as a lead-generator, finding consumers online with care-seeking intent, bringing them through triage, and helping them book care at your organization. We’ve shown 10x ROI with current clients via booking appointments with Clearstep for new patients to the system.

Patient Retention:

Make it easy for existing patients to always know what to do next for their care. Promoting Clearstep as part of SMS follow-ups post-visits or embedding Clearstep in existing patient portals can help achieve this value lever.

Patient Satisfaction:

Clearstep’s Net Promoter Score (NPS) is 4x healthcare’s average. We consistently see users leaving positive, promotional comments about our clients – we’re white-labeled, so users see Clearstep as an extension of their provider, and leave great feedback about Clearstep in the context of our client’s brand (like the examples on our homepage).

Call/Command Center Efficiencies:

Avoid patients calling your nurse triage line by deflecting them to Clearstep’s self-service triage.

Alternatively, Virtual Triage can be used to scale up non-clinical call center agents and enable to accurate triage and schedule patient appointments. 

Care Routing Efficiencies:

At the end of the day, Clearstep is all about delivering the right care, at the right time, in the right care setting. Your providers are better enabled to practice at the top of their license with Clearstep ensuring the right patients are reaching them. Your system also benefits from the efficiencies of appropriate navigation (i.e. avoiding unnecessary ER visits, promoting telehealth when appropriate, routing directly to a specialist when it makes sense, etc.)

About Clearstep:

Clearstep is the preeminent digital self-service triage and care navigation healthcare assistant on the market. It distinguishes itself as the sole AI chat-based triage solution crafted from Dr. Barton Schmitt's gold-standard telephone triage protocols, achieving an impressive accuracy rate surpassing 95%. With the largest health system deployments nationwide, Clearstep collaborates with esteemed institutions like HCA Healthcare, Mount Sinai, Novant Health, Tufts Medicine, Baylor Scott & White Health, and numerous others spanning over 15 states. Clearstep's innovative Smart Care Routing™ solutions empower healthcare organizations to effectively tackle critical challenges such as efficient self-service patient access and care navigation, patient acquisition and retention, call center deflection and automation, and optimizing capacity. Ultimately, Clearstep's solutions pave the way for enhanced experiences for patients and care teams alike. 

Product Description:

Gozio delivers the value all healthcare consumers–patients, staff, and visitors–want by:

Providing a single platform that increases access and convenience by putting all your digital solutions in one place

Connecting the digital world and the real world to get people where they need to go

Creating a premium mobile experience that’s proven to attract and retain loyal users

About Gozio Health:

Gozio Health partners with health systems to increase consumer engagement using a proven mobile platform and strategy. The entire healthcare journey–both in-person and digital–is improved by giving systems the flexibility to consolidate all their patient-facing digital solutions into one premium native mobile experience accessible by anyone, anywhere. Combined with Gozio’s patented indoor positioning technology, the platform empowers consumers to confidently navigate their healthcare journey and enables health systems to more effectively achieve their business goals. Gozio customers surveyed in a 2021 KLAS Research Emerging Technology Spotlight report found 100% satisfaction. For more information, visit www.goziohealth.com.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

Pediatric use cases:

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Users:

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

Description:

Gozio's mobile engagement platform engages healthcare consumers and improves their entire journey--both digital and in person. Over 200 hospitals use Gozio's platform to improve:

- Patient access (scheduling, ED and urgent wait times with booking and navigation)

- Portal access

- Navigation across the health system

- And much more

With Gozio, you can not only put all your patient-facing and/or staff-facing technology in one place, you can:

- create unique mobile experiences based on factors like user type or location to personalize the experience

- use the open platform to easily build custom solutions for unique use cases

- manage your platform and make changes quickly to adapt to changing needs

Pediatric use cases:

Several children's hospitals use Gozio's mobile engagement platform to help families navigate their care.

Users:

500M mobile interactions

2M total users

70% users return

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Other, Self-developed, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Access +/or revenue cycle, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Differentiators vs Competitors:
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.
Differentiators vs EHR Functionality:

Gozio can be implemented quickly with little effort from internal IT resources and is proven to deliver a return on investment.

Differentiators vs Competitors:

Gozio has a very high patient adoption rate and high satisfaction among customers in addition to a robust mobile platform that is easy to implement and use for staff and patients.

Keywords

Images

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Videos

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Clearstep Virtual Triage

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[GOZO] User Experience Video_FC.mp4

Downloads

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Clearstep Smart Care Routing Brochure_Q2 2022 (1) (3).pdf
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Patient Engagement Ecosystem 2023.pdf

Alternatives

Company Details

Founded in 2018

Founded in 2013

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