Avia Logo
Categories
Resources
For Vendors

Products /

Clearstep Smart Access Suite

Clearstep Smart Access Suite

Clearstep Smart Access Suite

Visit Website

By Clearstep
4.9

12 reviews

Claimed

Visit Website

Clearstep Smart Access Suite
Clearstep Smart Access Suite

Visit Website

OverviewReviews
Clients
Resources

Overview


Contents


AVIA SummaryAboutEHR IntegrationsUse cases and differentiatorsCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.
Avia Logo

Avia Summary

o
Clearstep Smart Access Suite is a solution provided by Clearstep which was founded in 2018. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, Patient Flow, Conversational AI, Artificial Intelligence (AI), Patient Education, Improving Engagement & Self-Management, and Patient-Facing Decision Support.
o
It has 16 verified clients.
o
Clearstep Smart Access Suite integrates with major EMRs such as Epic, Cerner, and Meditech.
o
Some other resource(s) that may be helpful in learning about Clearstep Smart Access Suite include: Patient Engagement 2.0: How Chatbots Are Revolutionizing Health Queries and The Competitive Edge: Why Every Health System Needs a Robust Digital Front Door
DESCRIPTION

Clearstep's Smart Access Suite offers advanced AI-powered agents via chat + voice for symptom checking, triage, and care navigation. This comprehensive suite empowers healthcare providers to optimize patient access, reduce unnecessary care utilization, and automate intake/patient inquiry workflows. 

Key Features:

  • AI-powered chat/voice agents experience comprehensive symptom(s) analysis
  • Clinically validated triage algorithms based on Schmitt protocols
  • Personalized care routing to appropriate resources (ER, urgent care, primary care, specialty care, virtual visits, self-care)
  • White-labeled and customizable to match your organization's brand, care options, and workflows
  • Plus & play integrations with most EMRs, CRMs, and scheduling systems

Clearstep's Smart Access Suite is the most prevalently adopted AI self-triage solution among U.S. health systems. It offers a powerful combination of clinical expertise and hybrid AI technology. Visit us at www.clearstep.health to see the Smart Access Suite agents in action.

Read more
FEATURED MEDIA
See more

edit-media
Screenshot 2023-07-14 at 2.25.28 PM.png
media thumbnail
Clearstep Consumer Sentiment Brochure_Aug 2022 (1).pdf
Clearstep Consumer Sentiment Brochure_Aug 2022 (1).pdf
media thumbnail
Analysis Report_U.S. Market Adoption of Healthcare AI Chatbots and How They Drive Value (2).pdf
Analysis Report_U.S. Market Adoption of Healthcare AI Chatbots and How They Drive Value (2).pdf
edit-media
Clearstep Digital Triage.png
edit-media
Clearstep Symptom Checker.png
edit-media
Clearstep Virtual Triage
See all media
CATEGORIES & SOLUTIONS

Digital Front Door (DFD)


Virtual Health


Patient Flow


See more

Virtual Triage Tools for Consumers


Conversational AI


Virtual Assistants for Patient Questions


See more
CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Health Insurers

Government

Medium Hospital/Health System

Extra Large Hospital/Health System

EHR integration

Integrations
Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other
EHR integration and relevant hardware
Recommended, but not required
EMRs supported
Epic, Cerner, Meditech, Allscripts, athena, Other, Self-developed, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed
Hardware compatibility
Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)
Solution libraries
Epic ShowroomIn Epic Showroom: https://apporchard.epic.com/gallery/?id=6520
Use cases and differentiators

Use case descriptions

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

Pediatric use cases

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Users

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

Differentiators vs internal options
Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Differentiators vs competitors
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.
Company information

By Clearstep

Founded in 2018

Visit website

HELPFUL TOOLS

Clearstep Smart Access Suite Comparisons

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Conveyor AI

Conveyor AI

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Ada Health: Intelligent care navigation

Ada Health: Intelligent care navigation

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Mediktor

Mediktor

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
DeepScribe

DeepScribe

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Digital Front Door ("DFD")

Digital Front Door ("DFD")

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Azodha Platform

Azodha Platform

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
NESA Virtual Care Platform

NESA Virtual Care Platform

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Gozio platform

Gozio platform

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Medical Brain

Medical Brain

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
ReferralMD Platform

ReferralMD Platform

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Awell

Awell

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Infermedica: The Medical Guidance Platform

Infermedica: The Medical Guidance Platform

See more comparisons
Compare to similar products

Best Clearstep Smart Access Suite Alternatives

product image
Mediktor

By Mediktor

5.0
product image
Conveyor AI

By Mobius MD

5.0
View top 10 alternatives

Media


Images

edit-media
Clearstep Digital Triage.png
edit-media
Clearstep Symptom Checker.png
edit-media
Screenshot 2023-07-14 at 2.25.28 PM.png
Videos

edit-media
Clearstep Virtual Triage
edit-media
Unlocking Access to Specialty Care with AI-Enabled Routing and Self-Scheduling
edit-media
Cut Call Center Costs via Automation, Decision Support and Leveling Up Agents
Downloads

media thumbnail
Clearstep Consumer Sentiment Brochure_Aug 2022 (1).pdf
media thumbnail
Analysis Report_U.S. Market Adoption of Healthcare AI Chatbots and How They Drive Value (2).pdf
Select which hospital or health system you work at and see a personalized compatibility level.

Clearstep Smart Access Suite Comparisons

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Conveyor AI

Conveyor AI

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Ada Health: Intelligent care navigation

Ada Health: Intelligent care navigation

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Mediktor

Mediktor

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
DeepScribe

DeepScribe

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Digital Front Door ("DFD")

Digital Front Door ("DFD")

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Azodha Platform

Azodha Platform

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
NESA Virtual Care Platform

NESA Virtual Care Platform

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Gozio platform

Gozio platform

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Medical Brain

Medical Brain

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
ReferralMD Platform

ReferralMD Platform

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Awell

Awell

Clearstep Smart Access Suite

Clearstep Smart Access Suite

VS
Infermedica: The Medical Guidance Platform

Infermedica: The Medical Guidance Platform

See more comparisons
Compare to similar products

Best Clearstep Smart Access Suite Alternatives

product image
Mediktor

By Mediktor

5.0
product image
Conveyor AI

By Mobius MD

5.0
View top 10 alternatives

Reviews


Filter reviews


Overall Score
4.9

12 reviews


4.8

Features

4.8

Ease of use

5.0

Customer Support

4.5

EHR Integrations

Sort by:
Most Recent

FILTER & SORT

Sort by:
Most Recent
Oldest
Most Helpful

Filter reviews


Reviewer’s Rating
5
4
3
2
1

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility
Select EMR

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

April 22, 2025

verified
new review

April 22, 2025

Getting the patient to the right place at the right time

“The biggest value that the Clearstep Smart Access tool provides for Ochsner is getting the patient to the right place at the right time. So many patients end up in the ER for a simple rash. That is a waste of resources. Everyone wins when the patient ends up at the right level of care,” explains Ted Hudspeth, MD, Associate CMIO, Ochsner Health. 

Of the users that complete a Clearstep conversation and receive a care recommendation, 56% engage with one of the three presented options that is determined to be the right level of care. This far exceeded Ochsner’s outset benchmark goal of 35%.  

Clearstep regularly reviews user feedback to monitor and improve product performance of the core product. Ochsner also closely monitors the CSAT scores for the Ochsner instance to ensure that feature enhancements (e.g., displaying additional location services or appointment availability) enhance the user experience. Ochsner patients who have used this intelligent triaging chatbot have shared their positive experiences, noting that the chatbot was "easy to navigate" and offered "excellent service."  

View more


user image

Ted Hudspeth

Associate Chief Medical Informatics Officer, Executive sponsor working with Clearstep Smart Access Suite at Ochsner Health
Review Source
:
consumerehealthengagement.com/consumerehealthengagement/2025/4/15/ochsner-accelerates-patient-care-access-through-ai-intellige.html
Helpful(0)

April 22, 2025

verified
new review

April 22, 2025

The information needed to match the patient with the right provider and care setting

Intelligent triaging uses the Clearstep Smart Access chatbot to guide patient navigation. 

Since Q2 2024, Ochsner’s use of Chatbots and Large Language Models (LLMs) has offered an excellent way to guide patients to the right level of care, while also enabling the healthcare system to dynamically meet the demand.  

When a patient goes to Ochsner’s website and types into the Clearstep Smart Access chatbot, ‘I have a headache,’ Ochsner seeks to understand the acuity of the condition to know when a patient needs to see a neurologist. To drive the matching algorithms, Clearstep starts with a clinically trusted triage protocol (built in partnership with Dr. Barton Schmitt, co-author of the Schmitt-Thompson protocols) and follows with a series of conversational questions to present patients with clinically appropriate, timely and convenient Ochsner care options based on their specific symptoms and location.  

“The use of Chatbots/LLM is a fantastic way to get patients to go through a decision tree and help them feel supported. When a patient types in ‘I have a headache’, the chatbot generates intelligent prompts to continue to triage, such as ‘Let’s get more information about your headache.’ ‘Does it seem like a migraine?’ ‘Have you had a longstanding headache for years?’ ‘Have you used medications without success?’ It is not just about a triaging protocol. It is about getting the information needed to match the patient with the right provider and care setting,” explains Dr. Jason Hill, Innovation Officer at Ochsner Health. 

While Ochsner recognizes that some patients may know where to go for care, many patient conditions can be appropriately managed by low-acuity care services. An 2024 Clearstep analysis on user intent found that 73% of users had an incorrect intent of where to find care, the majority of which were de-escalated to a lower acuity. Ochsner’s data supports this finding. Out of 7,500 completed chatbot interactions, 77% benefitted from a low-acuity care modality (e.g. Virtual Urgent Care, Primary Care) for their symptoms.

“At Ochsner, like other health systems, we don’t just have neurologists, we have movement disorder specialists. We don’t just have ophthalmologists, we have neuro-ophthalmologists. These people are super- specialized. Anytime you put them with a patient that is not in their field, you are delaying care for someone with an urgent need for that specialist’s expertise – in a way, wasting that expert’s value,” explains Dr Hill. “As a large health system, it is our challenge to create a funnel which accounts for that level of complexity to the individual patient/provider interaction.” 

The first step of creating the triage match is to set up the list of providers on the supply side. “We ask our super specialists to share common symptoms, complaints and situations. Then we try to figure out a way to get the patient to match those. We determine the questions that we need to ask to gather information that will enable us to make the right match,” says Dr. Hill.  

“We work on identifying the right destination of care and sorting out whether a problem is acute or chronic. We do this using existing structures, as the patient moves through a protocol. As these decision-making tools become more sophisticated, we can then determine the provider type, and then, the sub-provider type,” Hill says. “At first, we are using decision trees, but the ultimate goal is to use AI to understand the patient and provider scope, as well as provide dynamic questions that allow us to establish the patient’s ultimate destination.”

“We need to train a model about what patients are asking us for each type of specialist -- and with that information we can create different models which have access to different aspects of these complex algorithms (e.g. payor coverage, specialist expertise). The AI will learn from our data to help sort the patient to the right match. Of course, the patient has the right to go wherever they wish, but the models can help to direct them to the most appropriate provider,” says Hill. “Once the patient matches, the specialist has access to that patient’s record to provide needed care. We can say to the specialist, ‘This is the right patient for you.’” 

View more


user image

Jason Hill

Chief Innovation Officer, Executive sponsor working with Clearstep Smart Access Suite at Ochsner Health
Review Source
:
consumerehealthengagement.com/consumerehealthengagement/2025/4/15/ochsner-accelerates-patient-care-access-through-ai-intellige.html
Helpful(0)

April 12, 2025

verified
new review

April 12, 2025

More touchpoints lead to better outcomes

First Contact Navigation: 

Patient navigation was an obvious first choice given rampant need both organizationally at Baylor but also to empower their consumers and prevent network leakage at the health system. Pete holds intense conviction that solving patient navigation, access, personalization, and convenience is paramount to Baylor’s consumer-centric strategy. It was a no-brainer to start here. Baylor’s First Contact navigation app is described simply, but complex logistically. From the user side, a patient enters symptoms. Then engages in a chatbot discussion. Later on, the patient has option to speak to human being if they need to. By the end of 5-8 interaction, the patient gets scheduled with the right Baylor provider or finds the right care setting.

In developing the First Contact app, Baylor conducted quite a bit of research, applying consumer business principles and looked at consumer journeys. In other words, Baylor asked themselves “what is the typical consumer journey here, and how do we reimagine that journey, and synchronize the care?”

“If we get that right - navigation, expand the ecosystem with more choices, and synchronize the patient journey, that the patient will be more delighted, and most importantly, you’ll have better outcomes over time.” More touchpoints lead to better outcomes.

In one of its trial runs, Baylor researchers asked the participants “if you didn’t have our navigation tool, where would have you gone?” 60% of the respondents responded that they would have picked a different location, and generally this pick would have resulted in a a higher cost, higher acuity location. Marinate on that point for a second. SIXTY percent of the people flowing through healthcare systems are entering the system at the wrong place. As Pete described it (and I think it’s pretty apt), it’s like going to buy an F-150 and ending up with a Ford Taurus.

Baylor re-routed something like 80% of patients who WERE going to go to the ED to urgent care or virtual visits. And so as Baylor’s demand for services shifted, and as the organization moves over time from supply-driven to demand-driven, that means Baylor’s supply side - their asset base - needs to respond. Now, instead of building solely for supply, Baylor’s healthcare asset additions relate to what customers want, and they have the data to understand those patterns.

View more


user image

Pete McCanna

CEO, Executive sponsor working with Clearstep Smart Access Suite at Baylor Scott & White Health
Review Source
:
mail.mixmax.com/m/YRBeSCaGG1Ugltb1s
Helpful(0)

March 24, 2025

verified
new review

March 24, 2025

Great partner in helping patients navigate to the most appropriate care option

Clearstep has been a trusted, collaborative partner in providing low acuity care navigation to our unauthenticated patient population. We experience over 6K webpage loads per month (~8% web traffic engagement rate) with a 80% average conversation completion rate. I have been pleased to see our CTA engagement rate hovering around 60%. We look forward to building upon this partnership as we work to expand to the authenticated environment.

View more


A verified Product leader working with Clearstep Smart Access Suite from a medium-sized, AMC, ACO hospital.


Helpful(0)

March 24, 2025

verified
new review

March 24, 2025

Exceptional team with a great product and vision

We implemented Clearstep in 2024 as part of a broader initiative to simplify our ingress + better guide patients to the right care (virtual, in-person, etc.), accounting, dynamically for their needs, acuity, location, preferences, insurance, past history, etc., as well as the access we have available.

Our experience with both the product and the team has been great. We really appreciate the partnership we have with the Clearstep team, who have been collaborative in development of a shared vision for where their platform can be evolved to address a broader and deeper suite of needs within Ochsner. The core solution, itself, is intuitive and user-friendly; we appreciate the clincial accuracy and visibility we have into the traige pathways their platform recommends; it's been seamless to integrate into our unauthenticated spaces, and we've seen good traction in the call to action that Clearstep recommends. We're looking forward to positioning the core offering within MyOchsner as well as a host of expanded and more progressive use cases.

Overall, can't say enough positive things about Adeel, Bilal, Quin, and the entire Clearstep team.

View more


user image

Scott Simeone

VP Digital Consumer Strategy, Executive sponsor working with Clearstep Smart Access Suite at Ochsner Health

Helpful(0)

March 8, 2025

verified

March 8, 2025

ClearStep

ClearStep has been game changing in intelligently routing patients to the right care access points in a way that drives a great patient experience and optimizes access for the Healthcare system. The customer service provided by ClearStep as a company is second to none - they have worked hand-in-hand with us to evolve the product to solve multiple use cases (patient self-navigation and patient triage navigation). 

View more


user image

Executive sponsor working with Clearstep Smart Access Suite at Ochsner Health


Helpful(0)

March 7, 2025

verified

March 7, 2025

Love the product!!!

Smart Access Suite enabled our health system to get real time answers to our patients and direct them to the right care at the right time. It was super easy to deploy. The maintenence was also very straightforward and the vendor was incredibly helpful with any requests we would add to our roadmap. Would highly reccomend and they have so many next generation features that will help any admin heavy health system automate their back office functions. 

View more


user image

Internal consultant working with Clearstep Smart Access Suite at Aston Gardens At Pelican Marsh


Helpful(0)

March 6, 2025

verified

March 6, 2025

An “easy button” for our patients that enhances the human relationship

With Clearstep’s Smart Care Routing, Duly has an “easy button” for our patients that enhances the human relationship.

View more


user image

Joel Nelson

Joel, Executive sponsor working with Clearstep Smart Access Suite at Duly Health and Care
Review Source
:
cdn.prod.website-files.com/621743204b38cf83ccecd085/6217cc3c00741da8cf10c42b_Clearstep%20Duly%20Case%20Study%20Updated.pdf
Helpful(0)

March 6, 2025

verified

March 6, 2025

Enhance[s] our commitment to innovation and ability to provide equitable patient care and services.

"Mount Sinai is committed to providing exceptional care that is timely and accessible; a seamless digital experience ensures that our patients take advantage of ongoing support and resources, proactively engage with their care team, and feel empowered to manage their health progress," Mount Sinai Health System CIO and Chief Digital Officer Kristin Myers said ... "Our latest digital tools, including the self-triage system created with Clearstep, enhance our commitment to innovation and ability to provide equitable patient care and services."

View more


user image

Kristin Myers

Chief Information and Digital Officer, Executive sponsor working with Clearstep Smart Access Suite at Mount Sinai Hospital
Review Source
:
beckershospitalreview.com/digital-health/mount-sinai-to-install-digital-ai-assistant.html
Helpful(0)

July 13, 2023

verified

July 13, 2023

Simple to implement and kickstart momentum

"We were looking for quick wins and easy changes. Clearstep was simple to implement and kickstart momentum for innovation."

Source: https://www.clearstep.health/case-study/duly-health-care

View more


user image

Laurel Ris

Director of Patient Experience, Director of patient experience working with Clearstep Smart Access Suite at Duly Health and Care

Helpful(0)

July 13, 2023

verified

July 13, 2023

This system saved lives

"This system saved lives."

"This type of AI made us feel more secure in our response to COVID-19."

Source: https://www.clearstep.health/case-study/baycare

View more


user image

Dr. Alan Weiss

Chief Medical Information Officer, Executive sponsor working with Clearstep Smart Access Suite at BayCare Health System

Helpful(0)

July 13, 2023

verified

July 13, 2023

Helped us drive engagement in our targeted channels

"At Novant Health, we are always looking into solutions that combine our focus on purposeful innovation and human centered care (both patient and care team.) As we’ve invested a lot of time and resources into AI, Clearstep has helped us drive engagement in our targeted channels and get [patients] to the right level and venue of care, which has proven to be successful for us and a win for the patient."

Source: https://www.clearstep.health/case-study/novant-health-generates-4x-roi-with-clearstep-smart-care-routing

View more


user image

Amber Fencl

SVP, Digital Health & Engagement, Executive sponsor working with Clearstep Smart Access Suite at Novant Health

Helpful(0)

Clients


Filter clients


Type
  • Partner

  • Vendor

  • Health System

  • Other

Explore Related Resources
resource image
October 26, 2023
Patient Engagement 2.0: How Chatbots Are Revolutionizing Health Queries
From providing quick, relevant, and legitimate responses to health questions to streamlining essential tasks, AI chatbots are revolutionizing how patients interact with healthcare providers and provide unique new opportunities for health systems to enhance operations with digital tools.
resource image
April 9, 2024
The Competitive Edge: Why Every Health System Needs a Robust Digital Front Door
Patients demand convenient healthcare access akin to online services. A robust digital front door, integrating online scheduling, telehealth, patient portals, symptom checkers, and payment management, is crucial. It offers a competitive edge by enhancing accessibility, patient loyalty, brand perception, market reach, revenue, and leveraging data for insights, ensuring health systems meet modern expectations and stay competitive. Modern patients rightly demand that healthcare access be as straightforward as ordering a meal online or hailing a ride, which is still far from the norm.
resource image
July 25, 2023
A buyer’s guide to conversational AI
Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive. Within the healthcare sector, this technology is increasingly deployed to automate routine tasks and deliver a more robust and personalized patient experience. Conversational AI leverages a combination of machine learning, natural language processing, and occasionally deep learning to interpret and respond to user inputs, with a conversational user interface that mimics human interaction. Digital health companies deploy conversational AI through chatbots, voice assistants, messaging apps, or any other type of platform where natural language interactions occur.
resource image
February 21, 2024
Buyer’s guide to the digital front door
What is the digital front door? Digital front door describes a set of interactive and transaction-ready capabilities to enable digital interactions between patients and health systems throughout the care journey, from pre-service to follow-up and payment. When leveraged appropriately, a digital front door strategy can improve patient experiences, drive access, and reduce (or eliminate) reliance on paper-based workflows and manual processes.
resource image
February 22, 2024
Top Digital Front Door Companies Report 2024
AVIA Marketplace's 2024 Top Digital Front Door Companies, including: Why the digital front door matters What leading solutions offer AVIA Marketplace’s top digital front door companies
resource image
April 17, 2024
The Right Approach to Your Digital Front Door Enhances Patient Satisfaction and Retention
According to a report from Accenture, patients are increasingly switching providers, and at least a portion say it’s because of the digital experience. In fact, the report goes on to show that digital engagement is a strong predictor of loyalty. Increasingly, patients say they are less likely to stay with a provider who doesn’t provide a good digital experience, and a bad digital experience effects how they feel about their entire healthcare interaction. In other words, great care or bedside manner doesn’t mean a patient will stay if the rest of their experience doesn’t meet their needs.
resource image
May 1, 2024
Navigating the maze: The challenge of choosing the right digital front door solution for health systems
In today’s rapidly evolving healthcare landscape, health system CIOs, Innovation, Strategy, and Marketing executives are faced with a daunting task: selecting the optimal digital front door solution from a sea of options. This abundance of choices often leads to decision paralysis, costly DIY endeavors, or the adoption of solutions that fail to deliver value to consumers and yield no return on investment.
resource image
May 15, 2024
Going beyond the digital front door to unlock precision healthcare through data and ecosystem unification
A consumer-grade digital patient experience solution must facilitate the holistic integration of all patient data, disparate technology solutions, and care services to deliver an experience that’s worth investing in — for both the patient and the health system at large. Otherwise, organizations risk introducing yet another fragmented solution into the market, one that fails to adequately address the diverse needs of patients.
resource image
May 20, 2024
Unlocking the true potential of healthcare RCM: How a digital front door makes all the difference
In today’s rapidly evolving healthcare landscape, optimizing revenue cycle management (RCM) in healthcare is paramount for providers aiming to maintain financial health while delivering exceptional patient care. However, traditional RCM solutions suffer from glaring inefficiencies that lead to frustrated patients and lost revenue. Enter the digital front door (DFD)—a holistic approach that enhances RCM by digitizing and centralizing various aspects of the patient journey. By streamlining everything from intake to bill pay, the DFD drives efficiency and addresses many of the shortcomings of traditional RCM along the way.
resource image
June 17, 2024
Healthcare’s digital front door partners: Three essential attributes for virtual care partners
As health systems seek out new ways to improve patient engagement, deliver a more consumer-centric experience, and expand capacity, having a clear digital front door strategy has become an increasingly essential component of their efforts.
resource image
July 17, 2024
Unlocking hospitals productivity with AI: A comprehensive approach
The future of healthcare hinges on the powerful synergy between advanced technology and human expertise. The integration of AI is not just a trend but a pressing necessity. Patients are no longer willing to endure long wait times and often switch providers if their expectations for timely service are unmet. Additionally, the heavy workload and stress experienced by healthcare professionals in an overwhelmed system highlight the urgency of adopting AI solutions. AI’s transformative impact on the healthcare sector addresses the critical need for improved patient care and operational efficiency. By strategically integrating augmented intelligence at various touchpoints, health systems can streamline the care journey and offer a comprehensive digital front-door experience, resulting in increased patient satisfaction and higher-quality professional time.
resource image
July 3, 2024
The competitive edge: Why every health system needs a robust digital front door
In today’s digital age, a robust digital front door is not a luxury but a necessity for health systems aiming to meet patient expectations, improve operational efficiency, and stay competitive. By adopting a comprehensive DFD strategy, health systems not only enhance the patient experience but also achieve significant operational and financial benefits. As the healthcare industry continues to evolve, the digital front door will play an increasingly central role in shaping the future of patient care and fostering patient loyalty.
resource image
July 3, 2024
Digital front door: The key to staying ahead in healthcare
The Digital Front Door (DFD) methodology has emerged as a pivotal element in enhancing patient engagement, streamlining operations, and ensuring a competitive advantage. In a 2022 KLAS Top of Mind Research Report, 55% of healthcare leaders stated that their organization uses some form of DFD technology. The organizations that didn’t yet have one said it was on their radar for later implementation.
resource image
April 1, 2025
The future of CFO leadership: Embracing patient loyalty as a financial strategy
For the past two decades, healthcare organizations have heavily invested in EHR systems – rightfully so. However, the times have changed. The real opportunity lies in developing patient loyalty through innovative membership models that provide both operational efficiency and long-term growth.
resource image
September 9, 2024
Accelerating Innovation at Boston Children’s | Voices of the AVIA Network
Jen Magaziner, VP, Digital Health at Boston Children's Hospital and Sonia Singh, Chief Insights Officer at AVIA discuss the latest on accelerating innovation at Boston Children's Hospital in AVIA's "Voices of the AVIA Network" series.
resource image
September 29, 2022
A Buyer’s Guide to Patient Education
Patient education is a critical aspect of the modern care delivery experience and when leveraged appropriately, can positively impact every part of the care continuum. Read our comprehensive guide to learn the key components of digital education and what to look for when choosing a solution for your health system.
resource image
November 17, 2022
Top Patient Education Companies Report | 2023
The Top Patient Education Companies Report is intended to provide healthcare leaders with a broad view of digital patient education and showcase standout companies and solutions with proven market traction. Users can view quick summaries to help them identify which solutions might meet their needs and visit AVIA Connect to access detailed profiles and verified client lists, compare solutions, and generate Match Scores to narrow their selections.
resource image
January 25, 2023
Q&A with Joshua Liu of SeamlessMD: Empowering patients in self-care
SeamlessMD provides a digital care journey platform for hospitals and health systems to engage, monitor, and stay connected with patients throughout the care continuum. More than 35 clinical studies and evaluations have shown SeamlessMD to improve the patient experience while reducing length of stay, ED visits, and readmissions. Large health systems like UAB, Intermountain, Atrium, University Hospitals, MultiCare, Baystate and others rely on SeamlessMD to elevate the patient experience, improve outcomes, and lower costs. Patients access digital care plans on their smartphones, tablets, or computers and are guided via reminders, evidence-based education, and progress tracking. Providers receive alerts, monitor patients, and access analytics to deliver better care. SeamlessMD is directly integrated with leading EHRs solutions such as Epic, Oracle Cerner, and MEDITECH.
resource image
January 19, 2023
Q&A with Adam Husney of Healthwise: Patient education with a mission
Since its founding in 1975, Healthwise has earned a reputation as one of the most respected patient education companies in the industry, with a broad portfolio of solutions to inform healthcare consumers at all points across the care continuum. Healthwise solutions enable physicians to deliver health education at the point of care, with content that includes instructions, videos, and decision support tools for patients. Health systems can also use Healthwise content to augment their content libraries, support digital care journeys, and implement standards-based education. All content reflects current standards of care and is designed to help providers and payers meet patients exactly where they are.
resource image
January 21, 2023
Q&A with Brennan Stratton of Krames: Education as a core component of care
Krames’ patient education and health literacy solutions were created to standardize education, meet compliance goals, and improve the patient experience, with materials available in a variety of formats and languages to meet patients wherever they are. Clinical education is developed at a fourth to sixth grade reading level, with engaging visual content to support learning objectives, and is available in 17 languages. Patients can receive critical education wherever they are with solutions that enable delivery through mobile devices, hospital televisions, and even traditional printed materials, with more than 600 available titles across 40 specialties.
resource image
January 23, 2023
Q&A with Patty Riskind of Orbita: Combining automation with empathy
Orbita embraces an all-encompassing view of patient education–we believe that education should be viewed as the objective and outcome of virtually any patient interaction. It includes not only education about diseases, conditions, and treatment, but also guidance for patients to help them effectively engage with the health system and clinical staff before, during and after encounters.
resource image
August 31, 2023
Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution
Empower your patients and forge better relationships at every step of their care journey
resource image
December 14, 2023
Top Patient Education Companies Report
AVIA Marketplace's Top Patient Education Companies Why patient education matters What leading solutions offer AVIA Marketplace’s top patient education companies
resource image
October 17, 2024
Top Patient Education Companies Report | Fall 2024
AVIA Marketplace's Top Patient Education Companies Report | Fall 2024
resource image
August 17, 2023
Top Conversational AI Companies Report
Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive. The Top Conversational AI Companies Report is a resource designed to guide healthcare professionals in their quest for exceptional workforce solutions. This report offers perspective on prominent provider documentation companies as reflected in the client reviews gathered on AVIA Marketplace and presents a selection of leading-edge solutions and companies.
resource image
September 17, 2023
The Fullstack Employee: Revolutionizing the Modern Workforce
Discover the rise of the 'Fullstack Employee'—professionals empowered by AI to transcend traditional roles, boosting productivity, flexibility, and innovation. Dive into the transformative power of AI in reshaping the workforce and learn how businesses can harness this shift for a brighter future.
resource image
October 17, 2023
Conversational AI Elevates the Impact and Value of Digital Tools
Advances in conversational AI virtual assistants deliver tremendous value both to patients and their providers. Leading solutions can answer routine questions, support symptom triage, help patients schedule appointments, provide education, facilitate intake and procedure prep activities, and engage patients post-discharge and during follow-up, all while reducing administrative burdens for care teams and support staff.
resource image
October 11, 2023
The Transformative Potential of Conversational AI
For healthcare providers, conversational AI could have a significant impact on operational efficiency. AI has historically excelled at handling high volume routine tasks that consume significant staff time and resources: appointment scheduling, prescription refills, department and provider routing, for example. Conversational AI will not only improve the performance of handling these tasks but will support healthcare providers in addressing the long tail of use cases that are individually less frequent but in aggregate consume time. By allowing healthcare professionals to focus on more complex and urgent tasks that demand their expertise and experience, adopting conversational AI can also improve job satisfaction as healthcare professionals can devote their time to more meaningful and engaging patient interactions.
resource image
October 10, 2023
Navigating the New Frontier: Protecting Patient Data in Conversational AI and Beyond
With conversational AI involved, legal frameworks like HIPAA and GDPR still apply, but involve added complexity and dimensions. Within legal frameworks like HIPAA and GDPR, conversational AI raises new questions about patient privacy and compliance. For instance, can a chatbot be HIPAA-compliant? How do we ensure that the data processed through conversational interfaces receive the same level of security as traditional electronic health records? Legal authorities and legislative bodies are starting to tackle these issues, but healthcare providers must stay ahead of the curve to ethically utilize these tools and ensure legal compliance.
resource image
January 5, 2024
A new era for health systems: AI-based solutions for superior care
Consumers continue to expect more with each healthcare experience, and providers are grappling with how new market solutions can cater to non-loyal patients. Health systems operate in a progressively competitive environment as the supply of available healthcare services has grown. Meanwhile, consumers have adapted their lifestyles over the past three decades to a fast-paced, competitive, and accessible market. As a result, today’s healthcare consumers have a wide array of choices at their disposal, including a burgeoning array of telehealth options that can serve patients in any location.
resource image
January 9, 2024
In AI we trust? Not without finding its clinical puzzle piece.
Generative AI solutions offer incredible opportunities for the healthcare industry to improve care across multiple dimensions and provide accessible and engaging user experiences. It makes sense that healthcare entities want to implement these tools quickly to attain the promised benefits and avoid falling behind their competitors. But these technologies might still fall short of the hype, with significant shortcomings that may overshadow the advantages for many potential customers.
resource image
October 17, 2024
Top Conversational AI Companies Report | Fall 2024
AVIA Marketplace's Top Conversational AI Companies Report | Fall 2024
You may also like

Digital transformation essentials — Consumer insights

Top Virtual Nursing Companies Report | Fall 2024

Digital transformation essentials — Caregiver support

Q&A with Scott Pradels of Carium: Leveraging technology to forge human connections

The Evolving Future of Virtual Care: NESA's Solutions for Nurse Staffing and Bedside Efficiency

Digital transformation essentials — Supply chain management

View all Resources
brand-footer-logo

Stay up to date

Keep up with the latest products and trends in digital health.

Add your work email

About AVIA Marketplace

AVIA Marketplace is where innovative health systems and hospitals go to find the right digital health solutions. It’s built to efficiently search vendors and guide informed decisions, with tools like product comparisons, compatibility level, report generators, peer reviews, and market insights.

AVIA Marketplace is brought to you by AVIA, a trusted company and community of experts who guide health systems on their digital transformation journey.

AVIA Marketplace


Contact

Write a review
Resources
For Vendors
Vendor Resources
Glossary

Top Categories


Ambient Intelligence
Digital Front Door (DFD)
Remote Monitoring (RPM)
Virtual Nursing
Conversational AI
Digitally-Assisted Provider Documentation
Dynamic Staffing & Scheduling
Virtual Visits (Synchronous + Asynchronous)
Patient Education
Revenue Cycle Management (RCM)
Clinical Decision Support (CDS)
Smart Rooms
Smart Hospitals

Company


AVIA
AVIA Privacy Policy
AVIA Terms of Service
AVIA Third-Party Licenses
AVIA GDPR Notice
AVIA CCPA Privacy Policy
AVIA CCPA Notice at Collection

AVIA Marketplace

Contact

Write a review
Resources
For Vendors
Vendor Resources
Glossary

Top Categories

Ambient Intelligence

Digital Front Door (DFD)

Remote Monitoring (RPM)

Virtual Nursing

Conversational AI

Digitally-Assisted Provider Documentation

Dynamic Staffing & Scheduling

Virtual Visits (Synchronous + Asynchronous)

Patient Education

Revenue Cycle Management (RCM)

Clinical Decision Support (CDS)

Smart Rooms

Smart Hospitals

Company

AVIA
AVIA Privacy Policy
AVIA Terms of Service
AVIA Third-Party Licenses
AVIA GDPR Notice
AVIA CCPA Privacy Policy
AVIA CCPA Notice at Collection
back to top

Compare (0) Products

Compare

We use cookies to enhance your browsing experience. Please review our Privacy Policy.
Write a review