DexCare Platform

Look Deep is consistantly making improvements in technology focusing on patient safety and always making positive, successful updates that are impacting effective patient outcomes. Look deep has strong client relationships and is very responsive to feedback. 

LookDeep continues to deliver for us. The listen for feedback and their product constantly gets better through our feedback and their initiative. They care about not just that their product is working but that we are getting what we want out of our overall initiative.  

Working with LookDeep is a pleasure. From the first meeting through implementation and beyond they have been true partners.

My company elected to use LookDeep's remote sitter solution for patients at high risk for falls. At the pilot site it was common to utilize 8-10 staff members a day as in-room patient sitters. These staff members were being pulled away from their regular patient care duties. With LookDeep we have replaced most in person sitters with a LookDeep camera and one staff member monitoring remotely. 

LookDeep made the initial install and training easy. They were very cognizant of the proposed timeline and worked diligently to meet our requirements. The level of go-live support they provided was perfect. Support was provided by both technical and clinical experts. They stayed very hands on with our team until it was obvious that the project was stable and that our operations team was comfortable in all aspects. 

Ongoing support has met the same standard they established early in the project. The LookDeep team is incredibly responsive to all questions and suggestions. Several small tweaks to their platform have been made based on feedback from our end users. All of those tweaks have served to make the system more initiative to the end users. 

Our healthcare organization has deployed LookDeep for centralized tele-sitting at five of our hospitals with plans to roll out at another five facilities over the next six months. LookDeep has been actively involved and attentive from the beginning of the project. The concept of tele-sitting can be uncomfortable for bedside nurses to accept. LookDeep has provided onsite support for tele-sitters and onsite education at each go-live which has resulted in a greater level of confidence for the bedside nurses to 'trust tele-sitting'. Customer support has been outstanding. They have been immediately responsive to every concern, even proactive is some cases. They have embraced 'enhancement' requests and have the agility to turn around controlled, tested changes within a short timeframe. The application really does what it claims.

We have implemented the LookDeep product/platform for tele-sitting in our system. We are currently live with this program at 5 of our 18 acute care hospitals and plan to expand this to all 18.