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RhinoCall

RhinoCall

RhinoCall

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Overview


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About

DESCRIPTION

Healthcare systems can securely and compliantly call patients in one click, displaying a consistent phone number, via an all-in-one platform without requiring patients to log in or wait on hold.  

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CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
0 People
2 Organizations
Product capabilities

Access & Scheduling

Offer the same level of convenience patients have come to expect in other areas of life. With Rhinogram, patients can easily request an appointment, verify their insurance, and receive a link to fill out forms all before they walk in the door. No phone tag needed.

AVIA GUIDE
What is access & scheduling?

Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.

EHR integration

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Behavioral health, Community based organizations, Access +/or revenue cycle, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Allscripts, Meditech, NextGen, GE, athena, McKesson, eClinicalWorks, Allscripts/Eclipsys, Other, Athenahealth, Azalea Health/Prognosis, CPSI, Healthland, Evident, MEDHOST, MedWorx, QuadraMed, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Description

Compliantly make outbound calls from any device, displaying one consistent phone number (e.g., the healthcare system number). RhinoCall is built into existing communication workflows and allows providers and staff to start an outbound call directly from the Rhinogram platform (via mobile, desktop, or native apps), from wherever they are - removing the need to look up a patient's contact information or manually dial out. All calls placed with RhinoCall display the practice's office number (or another selected number), protecting the personal numbers of providers and staff. Additionally, all calls made with RhinoCall are fully audited, logged and permission controlled.

  • Every member of your care and the administrative team can make outbound calls quickly and securely from any of their devices, while never compromising their personal number in one click through Rhinogram. 
  • The platform seamlessly integrates with most EHR and PMS systems, synchronizing encrypted patient communication into clinical workflows, and adding calls to the patient record. 
  • Make immediate outbound phone calls from the platform while displaying a chosen consistent number for a better experience for the patient and a more streamlined workflow for the healthcare system. 
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Use cases

Description

Reaching individuals with information designed to help with anxiety and depression can be difficult, especially when they’re in rural areas. Consistent, fast internet is still not available in many of these areas, so text-messaging outreach is highly preferred (about 95% of US residents have a cell phone with text capabilities). 

That’s exactly the type of program Assistant Professor Douglas Knutson, PhD and his researchers in the Counseling and Counseling Psychology Program at Oklahoma State University (OSU) began piloting last year. The program provides transgender and nonbinary individuals with an affirmative cognitive-behavioral intervention for anxiety and depression. Creating interventions that can be delivered electronically, but still contain a human touch and are responsive to client needs is challenging, according to Dr. Knutson. 

The first iteration of his program used Google Voice for text messaging and was highly manual, involving multiple Excel spreadsheets to track participants and their progress within the program (referred to as a “protocol” by researchers). The system was far from ideal. Fielding text messages from multiple individuals simultaneously on days the program was open to participants was stressful. Automating messages for participants or potential enrollees to receive after hours was awkward at best. Program management was also difficult, with pertinent information scattered across multiple data sources. 

The final straw came when Google Voice began setting limits on how many text messages program researchers could send in a row without a response before being labeled us spam. (The program involves sending multiple informative texts back-to-back at times.) Dr. Knutson began looking for other solutions, finding a few but only one that had all of the features he sought. “I found the folks at Rhinogram to be incredibly responsive and engaging,” says Knutson. “I was further hooked by the fact that the product has a really engaging interface that met our needs all in one place, instead of having to cobble together all those spreadsheets and platforms.”

Users:

Mental Health, Health System, Hospital, Medical, Patients, and 3rd party caretakers. 

Differentiators

Differentiators vs EHR Functionality:
  • Every member of the care and administrative teams can initiate a HIPAA-compliant patient call with one click.
  • Patients see the selected common system phone number as an incoming call increasing their likelihood to accept the call. 
  • Extended system hours with compliant calls secure from staff mobile devices. 
  • Integration with EHR system and auditing capability.   

Differentiators vs Competitors:
  • Every member of the care and administrative teams can initiate a HIPAA-compliant patient call with one click.
  • Patients see the selected common system phone number as an incoming call increasing their likelihood to accept the call.
  • Team members can see call logs and communications by the patient.
  • Automated workflows pre and post-call ensure the next steps are completed without additional effort by team members
Diversity, equity, and inclusion practices

DEI is short for diversity, equity, and inclusion. Learn more about DEI practices.
Product Design

Readability

Diversity

Whole person care

Equity informed design

Data accessibility

Product Delivery

User support

Engagement options

Privacy

Language accessibility

Cultural competence

Company information

Founded in 2015

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