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RhinoCall
AVIA PRODUCT BRIEF
AVIA PRODUCT BRIEF
RhinoCall
Overview
Contents
Avia Summary
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RhinoCall is a solution provided by Rhinogram which was founded in 2015. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, Virtual Visits (Synchronous + Asynchronous), Remote Workforce for COVID-19, and Clinical Communication.
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It has 3 verified clients.
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RhinoCall integrates with major EMRs such as Epic, Cerner, and Allscripts.
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Some other resource(s) that may be helpful in learning about RhinoCall include: A buyer’s guide to conversational AI and A Buyer’s Guide to Virtual Visits
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About
AWARDS
CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
3 Organizations
Product capabilities
Access & Scheduling
Offer the same level of convenience patients have come to expect in other areas of life. With Rhinogram, patients can easily request an appointment, verify their insurance, and receive a link to fill out forms all before they walk in the door. No phone tag needed.
AVIA GUIDEWhat is access & scheduling?
Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.
Intake & Virtual Waiting Room
Send digital forms in advance and allows patients to complete and return them even with only one bar of cell service. Creating a virtual waiting room with Rhinogram ensures everyone feels safe visiting your facility. Message your appointment list for the day instructing patients to text your office when they arrive. Allow patients to remain in their vehicle until the doctor is ready to see them.
AVIA GUIDEWhat is intake & virtual waiting room?
Ability to handle digital form upload & intake. Integrated symptom checking. Waiting room accessible to patients, providers, and staff. Patient/member queueing. Patient can share images or videos. Integration with connected devices for vitals collection. Patient/member contact/chatting. Content for patients to interact with in the waiting room. Notify patient when provider is ready to start visit. Tool for patient to test tech feasibility
Virtual Encounter
The availability of live video calls gives providers another option for contactless care, while supporting critical exposure management efforts. Patients can begin calls by clicking a secure link from their phone, eliminating issues for those unfamiliar with technology.
AVIA GUIDEWhat is virtual encounter?
Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Asynchronous interview (including integrated symptom checking/virtual triage). Ability to “step up” to video visit or in person care if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter
Billing, Orders, & Follow Up
Our text-to-pay solution allows your facility to offer a convenient, hands-free checkout. Your patient will receive a text message with a link where they can enter their preferred payment method. Long gone are the days of writing paper checks or creating cumbersome online profiles just to settle upon an outstanding co-payment or procedure balance.
AVIA GUIDEWhat is billing, orders, & follow up?
Ability to support eligibility, prescription, lab, order, and referral integration with core, host systems. Ability to provide access to real-time benefits and eligibility, show pricing options based on RTE or self-pay, and apply discounts or differential pricing. Ability to generate claims and collect patient payment. Ability to offer automated follow up & referrals on treatment, adherence, or re-engagement. Care handoffs for consumers hitting escalation or exit points (i.e, direct scheduling)
Flexible Staffing
Reduce staff burnout by triaging patient messages to on-call team members after hours. Create auto-response messages for emergencies or office closures. Empower remote employees to stay connected compliantly without playing phone tag.
AVIA GUIDEWhat is flexible staffing?
Ability to guide to relevant providers based on coverage. Queuing to meet SLAs for 3rd party providers. Analytics on provider utilization/ productivity. Flex staffing based on supply and demand. Provider pooling to fill underutilized capacity.
Diagnosis & Documentation
Create a customized library of messages, and utilize templates by condition, procedure, and/or appointment type to ensure ease, speed, and consistency in every workflow. Automatically or manually add key communication and updates to the patient health record via Rhinogram EHR integrations.
AVIA GUIDEWhat is diagnosis & documentation?
Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.
Technical Support
Access Rhinogram University support resources 24/7, and receive custom one-on-one support from the Rhinogram Success Team and Rhinogram Account Rep. These teams are in place to ensure systems fully optimize their use of Rhinogram to get the biggest benefit of the platform to their team and patient population.
AVIA GUIDEWhat is technical support?
Ability to provide phone-based support for patients/members and providers. Ability to provide chat or text-based support for patients/members and providers.
Analytics
Access the analytics in real-time and quickly see the data that matters to your team all within the Rhinogram Analytics Dashboard. Rhinogram Account Reps work with system customers to make the most of their data and subscription to ensure customers are realizing the full benefits of the platform.
AVIA GUIDEWhat is analytics?
Ability to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback / where patient would have gone.
EHR integration
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR, Behavioral health, Community based organizations, Access +/or revenue cycle, Website / public online sources |
EMR Integration & Relevant Hardware: | Recommended, but not required |
EMRs Supported: | Epic, Cerner, Allscripts, Meditech, NextGen, GE, athena, McKesson, eClinicalWorks, Allscripts/Eclipsys, Other, Athenahealth, Azalea Health/Prognosis, CPSI, Healthland, Evident, MEDHOST, MedWorx, QuadraMed, Self-developed |
Hardware Compatibility: | Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app) |
Description
Compliantly make outbound calls from any device, displaying one consistent phone number (e.g., the healthcare system number). RhinoCall is built into existing communication workflows and allows providers and staff to start an outbound call directly from the Rhinogram platform (via mobile, desktop, or native apps), from wherever they are - removing the need to look up a patient's contact information or manually dial out. All calls placed with RhinoCall display the practice's office number (or another selected number), protecting the personal numbers of providers and staff. Additionally, all calls made with RhinoCall are fully audited, logged and permission controlled.
- Every member of your care and the administrative team can make outbound calls quickly and securely from any of their devices, while never compromising their personal number in one click through Rhinogram.
- The platform seamlessly integrates with most EHR and PMS systems, synchronizing encrypted patient communication into clinical workflows, and adding calls to the patient record.
- Make immediate outbound phone calls from the platform while displaying a chosen consistent number for a better experience for the patient and a more streamlined workflow for the healthcare system.
Use cases
Description
Reaching individuals with information designed to help with anxiety and depression can be difficult, especially when they’re in rural areas. Consistent, fast internet is still not available in many of these areas, so text-messaging outreach is highly preferred (about 95% of US residents have a cell phone with text capabilities).
That’s exactly the type of program Assistant Professor Douglas Knutson, PhD and his researchers in the Counseling and Counseling Psychology Program at Oklahoma State University (OSU) began piloting last year. The program provides transgender and nonbinary individuals with an affirmative cognitive-behavioral intervention for anxiety and depression. Creating interventions that can be delivered electronically, but still contain a human touch and are responsive to client needs is challenging, according to Dr. Knutson.
The first iteration of his program used Google Voice for text messaging and was highly manual, involving multiple Excel spreadsheets to track participants and their progress within the program (referred to as a “protocol” by researchers). The system was far from ideal. Fielding text messages from multiple individuals simultaneously on days the program was open to participants was stressful. Automating messages for participants or potential enrollees to receive after hours was awkward at best. Program management was also difficult, with pertinent information scattered across multiple data sources.
The final straw came when Google Voice began setting limits on how many text messages program researchers could send in a row without a response before being labeled us spam. (The program involves sending multiple informative texts back-to-back at times.) Dr. Knutson began looking for other solutions, finding a few but only one that had all of the features he sought. “I found the folks at Rhinogram to be incredibly responsive and engaging,” says Knutson. “I was further hooked by the fact that the product has a really engaging interface that met our needs all in one place, instead of having to cobble together all those spreadsheets and platforms.”
Users:
Mental Health, Health System, Hospital, Medical, Patients, and 3rd party caretakers.
Differentiators
Differentiators vs EHR Functionality:
- Every member of the care and administrative teams can initiate a HIPAA-compliant patient call with one click.
- Patients see the selected common system phone number as an incoming call increasing their likelihood to accept the call.
- Extended system hours with compliant calls secure from staff mobile devices.
- Integration with EHR system and auditing capability.
Differentiators vs Competitors:
- Every member of the care and administrative teams can initiate a HIPAA-compliant patient call with one click.
- Patients see the selected common system phone number as an incoming call increasing their likelihood to accept the call.
- Team members can see call logs and communications by the patient.
- Automated workflows pre and post-call ensure the next steps are completed without additional effort by team members
Diversity, equity, and inclusion practices
DEI is short for diversity, equity, and inclusion. Learn more about DEI practices.
Product Design
Readability
Diversity
Whole person care
Equity informed design
Data accessibility
Product Delivery
User support
Engagement options
Privacy
Language accessibility
Cultural competence
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