LumaBot™ EHR-Integrated, Multilingual Intelligent Chatbot

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By Luma Health

29 verified clients,

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AVIA Summary About EHR Integrations Use cases and differentiators Company information Media

Select which hospital or health system you work at and see a personalized compatibility level.

LumaBot™ EHR-Integrated, Multilingual Intelligent Chatbot is a solution provided by Luma Health which was founded in 2015. It belongs to multiple categories of digital health solutions including Customer Service, Improving Engagement & Self-Management, and Command Centers.

It has 29 verified clients.

LumaBot™ EHR-Integrated, Multilingual Intelligent Chatbot integrates with major EMRs such as Epic, Cerner, and Meditech.

Some other resource(s) that may be helpful in learning about LumaBot™ EHR-Integrated, Multilingual Intelligent Chatbot include: Digital front door: The key to staying ahead in healthcare

DESCRIPTION

LumaBot is designed to reduce your inbound call volume and create an omni-channel experience that gets patients what they need – without waiting on hold or tying up your limited staff. LumaBot’s customizable chat flows are available out of the box in English, Spanish, and Portuguese. LumaBot supports scheduling requests, screenings, speaking with staff, feedback, Rx refills, directions, and more.

FEATURED MEDIA

Banner Health + Luma Case Study.pdf

University-of-PA-Dermatology-Luma-Case-Study.pdf

Kelsey-Seybold-Luma-Case-Study.pdf

Montefiore + Luma Case Study (1).pdf

LumaFinancial - Empowering Patients' Healthcare Journeys.pdf

Luma Health LumaBot.pdf

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CATEGORIES & SOLUTIONS

Customer Service

Improving Engagement & Self-Management

Command Centers

Chat Solutions

CLIENT TYPES

Academic Medical Centers

Accountable Care Organizations

Small Medical Facilities

Large Medical Facilities

AWARDS

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Behavioral health, Access +/or revenue cycle, Other

EHR integration and relevant hardware

Required

EMRs supported

Epic, Cerner, Meditech, Allscripts, athena, eClinicalWorks, NextGen, Allscripts/Eclipsys, Athenahealth, Other

Hardware compatibility

Desktop, Mobile / Tablet (web optimized)

Solution libraries

In Oracle Cloud Market: https://code.cerner.com/apps/luma-health

In Epic Showroom: https://apporchard.epic.com/gallery?id=17169

Use cases and differentiators

Use case descriptions

None provided

Users

None provided

Differentiators vs internal options

None provided

Differentiators vs competitors

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.

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Videos

Downloads

Banner Health + Luma Case Study.pdf

University-of-PA-Dermatology-Luma-Case-Study.pdf

Kelsey-Seybold-Luma-Case-Study.pdf

Montefiore + Luma Case Study (1).pdf

LumaFinancial - Empowering Patients' Healthcare Journeys.pdf

Luma Health LumaBot.pdf

Select which hospital or health system you work at and see a personalized compatibility level.

LumaBot™ EHR-Integrated, Multilingual Intelligent Chatbot Comparisons

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Explore Related Resources

July 3, 2024

Digital front door: The key to staying ahead in healthcare

The Digital Front Door (DFD) methodology has emerged as a pivotal element in enhancing patient engagement, streamlining operations, and ensuring a competitive advantage. In a 2022 KLAS Top of Mind Research Report, 55% of healthcare leaders stated that their organization uses some form of DFD technology. The organizations that didn’t yet have one said it was on their radar for later implementation.

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About AVIA Marketplace

AVIA Marketplace is where innovative health systems and hospitals go to find the right digital health solutions. It’s built to efficiently search vendors and guide informed decisions, with tools like product comparisons, compatibility level, report generators, peer reviews, and market insights.

AVIA Marketplace is brought to you by AVIA, a trusted company and community of experts who guide health systems on their digital transformation journey.

LumaBot™ EHR-Integrated, Multilingual Intelligent Chatbot

LumaBot™ EHR-Integrated, Multilingual Intelligent Chatbot

Overview

Select which hospital or health system you work at and see a personalized compatibility level.

Banner Health + Luma Case Study.pdf

Banner Health + Luma Case Study.pdf

University-of-PA-Dermatology-Luma-Case-Study.pdf

University-of-PA-Dermatology-Luma-Case-Study.pdf

Kelsey-Seybold-Luma-Case-Study.pdf

Kelsey-Seybold-Luma-Case-Study.pdf

Montefiore + Luma Case Study (1).pdf

Montefiore + Luma Case Study (1).pdf

LumaFinancial - Empowering Patients' Healthcare Journeys.pdf

LumaFinancial - Empowering Patients' Healthcare Journeys.pdf

Luma Health LumaBot.pdf

Luma Health LumaBot.pdf

EHR integration

Integrations

EHR integration and relevant hardware

EMRs supported

Hardware compatibility

Solution libraries

Use cases and differentiators

Use case descriptions

Users

Differentiators vs internal options

Differentiators vs competitors

Company information

See more comparisons

Media

Images

Videos

Downloads

Select which hospital or health system you work at and see a personalized compatibility level.

See more comparisons

Reviews

Reviewer’s Rating

Reviewer’s Role

Reviewer’s Org Size

Reviewer’s Org EMR compatibility

Reviewer’s Org Type

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