LumaBot is designed to reduce your inbound call volume and create an omni-channel experience that gets patients what they need – without waiting on hold or tying up your limited staff. LumaBot’s customizable chat flows are available out of the box in English, Spanish, and Portuguese. LumaBot supports scheduling requests, screenings, speaking with staff, feedback, Rx refills, directions, and more.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

CirrusMD’s signature offering is a HIPAA-compliant chat platform that is white-label integrated into payers’ existing digital footprint. Members can access unlimited, ongoing, on-demand dialogue with a dedicated E.R. physician in under 90 seconds either via brand-aligned app or a partner’s member web portal.

CirrusMD develops “closed loop” virtual care solutions for value-based healthcare organizations. We allow everyone to access convenient, timely medical care with local physicians in the same way that doctors address concerns for their friends and family – through text messaging, phone and video chat. Our HIPAA-compliant platform allows providers to offer secure text, image sharing and video visits to patients via mobile devices and web browsers. Why We Are Different: • Experts in Value-Based Care: we focus on value-based care models, not the legacy fee-for-service/pay-per-use structure prevalent in virtual care. • Continuous Loop: we take a “continuous loop” approach to data where the local doctors staffing our service have access to the patient’s data and then funnel data from our platform back to the patient’s PCP or care manager. • Truly Effective Virtual Care: we enable episodes of care that can take place over several days or weeks with doctors managing a patient’s care (versus a one-off interaction with no opportunity for further engagement/follow up). • Asynchronous Care: we offer a text-first, asynchronous workflow; more than 80% of encounters start with texting between a patient and doctor. Our platform also enables video chat, image transfer and phone conversations when additional information is needed. • Local Doctors: we partner with cohesive groups of local doctors to staff our implementations; they staff the service on a shift basis with reciprocity and common medical direction for seamless care continuity. We are engaged in business development opportunities with major health systems, insurance companies, MCOs, ACOs, government payer programs, and corporate health and wellness plans.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.

On demand. No appointment required.

Directly connect to a doctor in less than 60 seconds.

Consultations can span 7 days and still be billed as a single encounter.

Physicians are compensated hourly rather than by completed encounters, so they are never rushed.

No broadband access required. Perfect for rural and mobile workers.

Conforms to the way that users want to consume healthcare.

Patients interact directly with a physician from start to finish.

The average consultation time per patient  for CirrusMD is 30 minutes.

Whole person care across a wide range of specialties, including behavioral health.

Physicians can seamlessly navigate patients to other benefits in their health plan.

No need to self-diagnose. Consultations begin with a primary care physician who assesses the patient’s physical and mental state.