LumaBot is designed to reduce your inbound call volume and create an omni-channel experience that gets patients what they need – without waiting on hold or tying up your limited staff. LumaBot’s customizable chat flows are available out of the box in English, Spanish, and Portuguese. LumaBot supports scheduling requests, screenings, speaking with staff, feedback, Rx refills, directions, and more.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

CirrusMD provides on demand, virtual care that connects patients to an actual doctor in less than 60 seconds, without an appointment, 24/7/365, anywhere in the US. Support includes Acute, Urgent, Primary, and Chronic Care. SOAP Notes and Encounter data can be shared back to a health system as clinically appropriate. 

 

Our solution is easy to integrate, can be white labeled, and we will share any available data with you to ensure consistency in member care. 

Member satisfaction is 96%.

CirrusMD provides on demand, virtual care that connects patients to an actual doctor in less than 60 seconds, without an appointment, 24/7/365, anywhere in the US. Support includes Acute, Urgent, Primary, and Chronic Care. SOAP Notes and Encounter data can be shared back to a health system as clinically appropriate. 

Our solution is easy to integrate, can be white labeled, and we will share any available data with you to ensure consistency in member care. 

Member satisfaction is 96%.

Our HIPAA-compliant platform allows providers to offer secure text, image sharing and video visits to patients via mobile devices and web browsers.  

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.

On demand. No appointment required.

Directly connect to a doctor in less than 60 seconds. 

Consultations can span 7 days and still be billed as a single encounter.

Physicians are compensated hourly rather than by completed encounters, so they are never rushed. 

No broadband access required. Perfect for rural and mobile workers.

Conforms to the way that users want to consume healthcare. 

Patients interact directly with a physician from start to finish.

The average consultation time per patient  for CirrusMD is 30 minutes. 

Whole person care across a wide range of specialties, including behavioral health. 

Physicians can seamlessly navigate patients to other benefits in their health plan.

No need to self-diagnose. Consultations begin with a primary care physician who assesses the patient’s physical and mental state.