LumaBot is designed to reduce your inbound call volume and create an omni-channel experience that gets patients what they need – without waiting on hold or tying up your limited staff. LumaBot’s customizable chat flows are available out of the box in English, Spanish, and Portuguese. LumaBot supports scheduling requests, screenings, speaking with staff, feedback, Rx refills, directions, and more.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Health Note works smarter so that your physicians and staff spend hours less on clerical work every day. Supporting millions of patient visits annually, Health Note offers a highly engaging and unique patient experience because the platform thinks like a physician. Trained in over 40 specialties, Health Note goes further than first-generation solutions to ask patients questions a doctor would and writes the patient answers, along with relevant history, into an HPI note before the appointment begins. With a complete platform for patient outreach, scheduling, intake, payments, reviews, and more, Health Note is making healthcare a better experience for patients, staff, and physicians alike.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.

• Health Note boast a higher pre-arrival completion rate of registration, 80% on average. (In-office completion on tablets bumps to 99%)
• No login or download
• Easy for seniors and new patients
• Health Note has been trained on 40+ specialties to ask questions during intake that a physician would ask in the room. Answers are turned into smart phases (Epic) or written directly into the EMRs HPI note

Health Note has been trained on 40+ specialties to ask smarter questions during intake that a physician would ask in the room. Answers are turned into smart phases (Epic) or written directly into the EMRs HPI note.