Steer Health’s Digital Front Door streamlines the end-to-end patient journey. Patients can find providers, self-triage, book appointments, complete forms, communicate via AI chat, receive automated reminders, and pay online. Organizations gain higher conversion, fewer no-shows, and reduced staff workload through fully automated, integrated workflows.

Core features:

Online Scheduling & Digital Intake – Real-time booking, forms, insurance capture.
Automated Reminders & Follow-Up – Reduces no-shows and improves visit readiness.
AI Patient Communication – Instant chat support for scheduling, FAQs, and navigation.
Reputation & Web Modernization – Search visibility, mobile sites, automated reviews.
Digital Payments – Text-to-pay, bill pay, pre-visit collection.
Telemedicine – Integrated virtual visits with seamless scheduling and patient communication.

Digital Front Door improves patient access by modernizing how patients discover, schedule, and engage with care.

The platform offers real-time online scheduling, telemedicine, automated reminders, AI-driven communication, digital intake, and online payments — reducing no-shows and administrative burden while increasing patient acquisition and visit completion.

FEATURED MEDIA

Online Patient Scheduling.png

Screen Shot 2022-10-13 at 5.01.58 PM.png

Screen Shot 2022-10-04 at 4.59.47 PM.png

See all media

CATEGORIES & SOLUTIONS

Clinician Burnout

Human Capital Management

Dynamic Staffing & Scheduling

Predictive Staffing & Scheduling Automation

Call Center Scheduling Tools

Consumer Scheduling Tools

CLIENT TYPES

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Featured Reviews

They were very helpful in getting all the information that I needed and were very quick to get what I was asking for up and running

There is nothing that I dislike. It is a great service. They are creating a place where we can see instant patient feedback and our leaders can work on service recovery and process improvement

Laura Foster

Garden City HospitalPatient Experience SpecialistInternal consultant

Review Source

g2.com/products/steer-health/reviews/steer-health-review-8765940

What I appreciate is that they are responsive to the customer and take much of the work of managing a website away. When I have changes they have been able to get them done same day.

Downsides, well, the only issue I've had is maybe wanting more metrics/analytics, but they seem to be increasing that capability.

A verified End user working with Digital Front Door .

Review Source

g2.com/products/steer-health/reviews/steer-health-review-9725728

Reduces the workload of my front-end office staff, streamlines the collection of billing information, and allows for efficient scheduling of my follow-ups.

There is no downside. EPIC integration used to be glitchy but it has become seamless.

Good for Patient engagement and follow-up

Farzad Massoudi

Neurological surgeonEnd user

Review Source

g2.com/products/steer-health/reviews/steer-health-review-8783519

Steer Health helps my practice to run efficiently and securely. We are able to communicate with the patients much faster and schedule appointments promptly. My staff are very dependent on Steer Health.

Steer Health doesn't offer collecting insurance payments yet. Hopefully soon.

Steer Health enhanced the patient growth - increased new referrals and scheduling appointments, prompt reminders, faster patient communication, and satisfaction surveys and collecting payments

Kishori Somyreddy

Manager at Neurology TexasEnd user

Review Source

g2.com/products/steer-health/reviews/steer-health-review-8485017

Efficient way of sending out reminders and communicating with our patients effectively.

Ask for too much information to take a payment too time consuming.

Sending appointment reminders to patients so I don't have to spend the time to call everyone.

Felicia Roudriguez

Practice ManagerEnd user

Review Source

g2.com/products/steer-health/reviews/steer-health-review-8774265

They were very helpful in getting all the information that I needed and were very quick to get what I was asking for up and running

There is nothing that I dislike. It is a great service. They are creating a place where we can see instant patient feedback and our leaders can work on service recovery and process improvement

Laura Foster

Garden City HospitalPatient Experience SpecialistInternal consultant

Review Source

g2.com/products/steer-health/reviews/steer-health-review-8765940

What I appreciate is that they are responsive to the customer and take much of the work of managing a website away. When I have changes they have been able to get them done same day.

Downsides, well, the only issue I've had is maybe wanting more metrics/analytics, but they seem to be increasing that capability.

A verified End user working with Digital Front Door .

Review Source

g2.com/products/steer-health/reviews/steer-health-review-9725728

View all reviews

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Ancillary EMR

EHR integration and relevant hardware

Use case dependent

EMRs supported

Epic, eClinicalWorks, Athenahealth, Meditech, Other

Hardware compatibility

Desktop, Mobile / Tablet (web optimized)

Use cases and differentiators

Use case descriptions

None provided

Users

None provided

Differentiators vs internal options

Voice, Web, Chatbot and SMS Scheduling
Smart Routing & 1 Click Scheduling for existing patients

Differentiators vs competitors

Integrated OnDemand Care Options for Fast Tracking and Care Delivery Arbitrage
Integrated Modern Communication Tools
Referral Automation

Media

Images

Screen Shot 2022-10-04 at 4.59.47 PM.png

Screen Shot 2022-10-13 at 5.01.58 PM.png

Online Patient Scheduling.png

Videos

No videos provided

Downloads

https://steerhealth.io/online-patient-scheduling-platform/

Select which hospital or health system you work at and see a personalized compatibility level.

Digital Front Door Comparisons

See more comparisons

Compare to similar products

Best Digital Front Door Alternatives

ReferralMD Platform

By ReferralMD

5.0

Schedule

By Kyruus Health

5.0

View top 10 alternatives

Clients

Filter clients

Type

Partner
Vendor
Health System
Other

Explore Related Resources

July 3, 2024

The competitive edge: Why every health system needs a robust digital front door

In today’s digital age, a robust digital front door is not a luxury but a necessity for health systems aiming to meet patient expectations, improve operational efficiency, and stay competitive. By adopting a comprehensive DFD strategy, health systems not only enhance the patient experience but also achieve significant operational and financial benefits. As the healthcare industry continues to evolve, the digital front door will play an increasingly central role in shaping the future of patient care and fostering patient loyalty.

July 3, 2024

Digital front door: The key to staying ahead in healthcare

The Digital Front Door (DFD) methodology has emerged as a pivotal element in enhancing patient engagement, streamlining operations, and ensuring a competitive advantage. In a 2022 KLAS Top of Mind Research Report, 55% of healthcare leaders stated that their organization uses some form of DFD technology. The organizations that didn’t yet have one said it was on their radar for later implementation.

July 22, 2024

Burned out physicians: AI is here to help

Human scribes have proven helpful in reducing physician administrative burden. According to the AMA, having a scribe in the room can reduce burnout by as much as 27%. But this is not as easy a solution to implement as one might think. Have you seen the average size of the examination room? Getting another person in there makes for a crowded elevator. Then, there’s the intimacy problem. Health conversations can be difficult with another person listening in and taking notes. Not to mention the challenge of getting enough trained people available whenever the physician needs them. Alternatively, a well-trained AI model is exceptionally good at processing the conversation between a physician and patient, transcribing it, ordering the conversation into appropriate notes, performing the necessary documentation for claims, initiating referrals for lab tests, images, specialists, and so on.

September 10, 2024

Empowering Nurses: Reducing Clinical Burden with Aiva’s AI Solutions

Sumeet Bhatia (Founder & CEO) and Kathleen Harmon (Clinical Innovation Advisor) at Aiva Health discuss empowering nurses with AVIA Chief Insights Officer Sonia Singh in the "Voices of the AVIA Network" series.

July 25, 2023

A buyer’s guide to conversational AI

Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive. Within the healthcare sector, this technology is increasingly deployed to automate routine tasks and deliver a more robust and personalized patient experience. Conversational AI leverages a combination of machine learning, natural language processing, and occasionally deep learning to interpret and respond to user inputs, with a conversational user interface that mimics human interaction. Digital health companies deploy conversational AI through chatbots, voice assistants, messaging apps, or any other type of platform where natural language interactions occur.

September 9, 2024

Accelerating Innovation at Boston Children’s | Voices of the AVIA Network

Jen Magaziner, VP, Digital Health at Boston Children's Hospital and Sonia Singh, Chief Insights Officer at AVIA discuss the latest on accelerating innovation at Boston Children's Hospital in AVIA's "Voices of the AVIA Network" series.

February 21, 2024

Buyer’s guide to the digital front door

What is the digital front door? Digital front door describes a set of interactive and transaction-ready capabilities to enable digital interactions between patients and health systems throughout the care journey, from pre-service to follow-up and payment. When leveraged appropriately, a digital front door strategy can improve patient experiences, drive access, and reduce (or eliminate) reliance on paper-based workflows and manual processes.

February 22, 2024

Top Digital Front Door Companies Report 2024

AVIA Marketplace's 2024 Top Digital Front Door Companies, including: Why the digital front door matters What leading solutions offer AVIA Marketplace’s top digital front door companies

April 9, 2024

The Competitive Edge: Why Every Health System Needs a Robust Digital Front Door

Patients demand convenient healthcare access akin to online services. A robust digital front door, integrating online scheduling, telehealth, patient portals, symptom checkers, and payment management, is crucial. It offers a competitive edge by enhancing accessibility, patient loyalty, brand perception, market reach, revenue, and leveraging data for insights, ensuring health systems meet modern expectations and stay competitive. Modern patients rightly demand that healthcare access be as straightforward as ordering a meal online or hailing a ride, which is still far from the norm.

April 17, 2024

The Right Approach to Your Digital Front Door Enhances Patient Satisfaction and Retention

According to a report from Accenture, patients are increasingly switching providers, and at least a portion say it’s because of the digital experience. In fact, the report goes on to show that digital engagement is a strong predictor of loyalty. Increasingly, patients say they are less likely to stay with a provider who doesn’t provide a good digital experience, and a bad digital experience effects how they feel about their entire healthcare interaction. In other words, great care or bedside manner doesn’t mean a patient will stay if the rest of their experience doesn’t meet their needs.

May 1, 2024

Navigating the maze: The challenge of choosing the right digital front door solution for health systems

In today’s rapidly evolving healthcare landscape, health system CIOs, Innovation, Strategy, and Marketing executives are faced with a daunting task: selecting the optimal digital front door solution from a sea of options. This abundance of choices often leads to decision paralysis, costly DIY endeavors, or the adoption of solutions that fail to deliver value to consumers and yield no return on investment.

May 15, 2024

Going beyond the digital front door to unlock precision healthcare through data and ecosystem unification

A consumer-grade digital patient experience solution must facilitate the holistic integration of all patient data, disparate technology solutions, and care services to deliver an experience that’s worth investing in — for both the patient and the health system at large. Otherwise, organizations risk introducing yet another fragmented solution into the market, one that fails to adequately address the diverse needs of patients.

May 20, 2024

Unlocking the true potential of healthcare RCM: How a digital front door makes all the difference

In today’s rapidly evolving healthcare landscape, optimizing revenue cycle management (RCM) in healthcare is paramount for providers aiming to maintain financial health while delivering exceptional patient care. However, traditional RCM solutions suffer from glaring inefficiencies that lead to frustrated patients and lost revenue. Enter the digital front door (DFD)—a holistic approach that enhances RCM by digitizing and centralizing various aspects of the patient journey. By streamlining everything from intake to bill pay, the DFD drives efficiency and addresses many of the shortcomings of traditional RCM along the way.

June 17, 2024

Healthcare’s digital front door partners: Three essential attributes for virtual care partners

As health systems seek out new ways to improve patient engagement, deliver a more consumer-centric experience, and expand capacity, having a clear digital front door strategy has become an increasingly essential component of their efforts.

July 17, 2024

Unlocking hospitals productivity with AI: A comprehensive approach

The future of healthcare hinges on the powerful synergy between advanced technology and human expertise. The integration of AI is not just a trend but a pressing necessity. Patients are no longer willing to endure long wait times and often switch providers if their expectations for timely service are unmet. Additionally, the heavy workload and stress experienced by healthcare professionals in an overwhelmed system highlight the urgency of adopting AI solutions. AI’s transformative impact on the healthcare sector addresses the critical need for improved patient care and operational efficiency. By strategically integrating augmented intelligence at various touchpoints, health systems can streamline the care journey and offer a comprehensive digital front-door experience, resulting in increased patient satisfaction and higher-quality professional time.

April 1, 2025

The future of CFO leadership: Embracing patient loyalty as a financial strategy

For the past two decades, healthcare organizations have heavily invested in EHR systems – rightfully so. However, the times have changed. The real opportunity lies in developing patient loyalty through innovative membership models that provide both operational efficiency and long-term growth.

June 27, 2023

A Buyer’s Guide to Dynamic Scheduling and Staffing

AVIA Marketplace defines dynamic staffing and scheduling as the ability to leverage a marketplace supply workforce (including full-time, part-time, per diem, contracted, gig, and alumni labor) with adaptive and staff-centric digital scheduling and staffing tools. Dynamic scheduling and staffing capabilities allow organizations to accurately predict and fill staffing needs through real demand forecast accuracy, which results in greater labor efficiency, reduced costs, and improved employee satisfaction.

July 14, 2023

Top Dynamic Staffing & Scheduling Companies Report 2023

February 14, 2024

Navigating the Future of Rural Healthcare: Insights from the AHA Rural Health Conference

Recently, I had the privilege of attending the AHA Rural Health Conference, a gathering that brings together healthcare professionals, administrators, and advocates from across the nation to address the unique challenges and opportunities within rural healthcare. The experience was not only enlightening but also deeply inspiring, highlighting the resilience, innovation, and dedication of those at the forefront of rural health. Reflecting on the conference, I’d like to share three key themes and takeaways that resonated with me, in the hope of offering some insights and encouragement to others navigating this vital field.

October 17, 2024

Top Staffing & Scheduling Companies Report | Fall 2024

AVIA Marketplace's Top Staffing & Scheduling Companies Report | Fall 2024

View all Resources

Stay up to date

Keep up with the latest products and trends in digital health.

About AVIA Marketplace

AVIA Marketplace is where innovative health systems and hospitals go to find the right digital health solutions. It’s built to efficiently search vendors and guide informed decisions, with tools like product comparisons, compatibility level, report generators, peer reviews, and market insights.

AVIA Marketplace is brought to you by AVIA, a trusted company and community of experts who guide health systems on their digital transformation journey.

Digital Front Door

5.0

Digital Front Door

Overview

Select which hospital or health system you work at and see a personalized compatibility level.

Online Patient Scheduling.png

Screen Shot 2022-10-13 at 5.01.58 PM.png

Screen Shot 2022-10-04 at 4.59.47 PM.png

Featured Reviews

Laura Foster

Farzad Massoudi

Kishori Somyreddy

Felicia Roudriguez

Laura Foster

EHR integration

Integrations

EHR integration and relevant hardware

EMRs supported

Hardware compatibility

Use cases and differentiators

Use case descriptions

Users

Differentiators vs internal options

Differentiators vs competitors

Company information

See more comparisons

ReferralMD Platform

5.0

Schedule

5.0

Media

Images

Screen Shot 2022-10-04 at 4.59.47 PM.png

Screen Shot 2022-10-13 at 5.01.58 PM.png

Online Patient Scheduling.png

Videos

Downloads

Select which hospital or health system you work at and see a personalized compatibility level.

See more comparisons

ReferralMD Platform

5.0

Schedule

5.0

Reviews

5.0

0.0

0.0

0.0

0.0

Reviewer’s Rating

Reviewer’s Role

Reviewer’s Org Size

Reviewer’s Org EMR compatibility

Reviewer’s Org Type

Reviewer’s Org Safety Net

Clients

Type

Explore Related Resources

You may also like

View all Resources

Stay up to date

About AVIA Marketplace