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vCareCommand Platform
vCareCommand Platform
Overview
Contents
Avia Summary
o
vCareCommand Platform is a solution provided by ViTel Net which was founded in 1990. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, and Virtual Visits (Synchronous + Asynchronous).
o
Some other resource(s) that may be helpful in learning about vCareCommand Platform include: A buyer’s guide to conversational AI and A Buyer’s Guide to Virtual Visits
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About
CLIENT TYPES
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CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
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Product capabilities
Access & Scheduling
Scheduling Unified, multi-dimensional telehealth scheduling (or on-demand virtual visits) that streamlines management of clinics, equipment, providers and patient appointments
AVIA GUIDEWhat is access & scheduling?
Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.
Intake & Virtual Waiting Room
Virtual Waiting Room Enable patients to check in for their virtual visit and access informational content while they wait privately for their visit to begin
AVIA GUIDEWhat is intake & virtual waiting room?
Ability to handle digital form upload & intake. Integrated symptom checking. Waiting room accessible to patients, providers, and staff. Patient/member queueing. Patient can share images or videos. Integration with connected devices for vitals collection. Patient/member contact/chatting. Content for patients to interact with in the waiting room. Notify patient when provider is ready to start visit. Tool for patient to test tech feasibility
Virtual Encounter
Collaboration Secure live, multi-party videoconferencing or asynchronous encounters with chat functionality for patient as well as care team collaboration
AVIA GUIDEWhat is virtual encounter?
Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Asynchronous interview (including integrated symptom checking/virtual triage). Ability to “step up” to video visit or in person care if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter
Diagnosis & Documentation
EHR Integration Simplified work and data flow for providers with bi-directional data interfaces and single sign-on support for any modern EHR
AVIA GUIDEWhat is diagnosis & documentation?
Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.
Billing, Orders, & Follow Up
ePrescribe Transmit prescriptions directly to patient pharmacy from within the web app
AVIA GUIDEWhat is billing, orders, & follow up?
Ability to support eligibility, prescription, lab, order, and referral integration with core, host systems. Ability to provide access to real-time benefits and eligibility, show pricing options based on RTE or self-pay, and apply discounts or differential pricing. Ability to generate claims and collect patient payment. Ability to offer automated follow up & referrals on treatment, adherence, or re-engagement. Care handoffs for consumers hitting escalation or exit points (i.e, direct scheduling)
Technical Support
24/7 Support Around the clock helpdesk support across service lines
AVIA GUIDEWhat is technical support?
Ability to provide phone-based support for patients/members and providers. Ability to provide chat or text-based support for patients/members and providers.
Analytics
Reporting and Analytics Real-time clinical and operational analytics dashboards and on-demand custom reporting
AVIA GUIDEWhat is analytics?
Ability to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback / where patient would have gone.
EHR integration
Integrations: | None provided |
EMR Integration & Relevant Hardware: | None provided |
EMRs Supported: | None provided |
Hardware Compatibility: | None provided |
Description
Designed With 30 Years of Excellence in Telehealth,
vCareCommand, the industry leading virtual care platform, delivers unparalleled high quality care to patients regardless of where they are. Built on 30+ years of experience in telehealth by the pioneers in the industry, the vCareCommand platform powers consistent workflows for in-person and remote encounters, ubiquitous access to patient data and imaging, patient engagement across all service lines and full access to business intelligence that supports complex system management.
Use cases
Description
Designed With 30 Years of Excellence in Telehealth
vCareCommand, the industry leading virtual care platform, delivers unparalleled high quality care to patients regardless of where they are. Built on 30+ years of experience in telehealth by the pioneers in the industry, the vCareCommand platform powers consistent workflows for in-person and remote encounters, ubiquitous access to patient data and imaging, patient engagement across all service lines and full access to business intelligence that supports complex system management.
Users:
Patients, HealthSystems
Differentiators
Differentiators vs EHR Functionality:
ViTel Net's no-code patented platform streamlines workflows while alleviating the workload for internal IT resources so they can trouble shoot, launch, and scale existing programs. Reducing the need for additional overhead and costly time and financial investments to start from scratch. Built on over 30 years of experience in telehealth our platform powers unparalleled security, reliability, and flexibility so that our clients can get back to delivering quality care.
Differentiators vs Competitors:
ViTel Net's clients enjoy consistent cost transparency, security, scalability, and configurability that makes it easy to launch and expand existing programs. Our platform uses an industry-first no-code system that gives our clients the flexibility to add, expand, or change workflows to enable virtual care that best matches their brand of care. Without surprise fees, unwavering roadmaps, and limited functionality, our clients can launch virtual care at ease today, while planning for tomorrow.
Diversity, equity, and inclusion practices
DEI is short for diversity, equity, and inclusion. Learn more about DEI practices.
Product Design
Whole person care
Equity informed design
Data accessibility
Product Delivery
User support
Engagement options
Privacy
Language accessibility
HELPFUL TOOLS
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vCareCommand Platform Comparisons
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