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vCareCommand Platform

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      vCareCommand Platform Feature Highlights

      Multi-EHR Integration

      ViTel Net enables multi-EHR integration for seamless data sharing and care coordination.

      Select which hospital or health system you work at and see a personalized compatibility level.
      contact person
      Mike Schneider
      VP of Business Development

      Avia Summary

      o
      vCareCommand Platform is a solution provided by ViTel Net which was founded in 1990. It belongs to multiple categories of digital health solutions including Virtual Visits (Synchronous + Asynchronous), Digital Front Door (DFD), Virtual Health, Patient Flow, and Interoperability.
      o
      It has 7 verified clients.
      o
      vCareCommand Platform integrates with major EMRs such as Epic, Cerner, and Meditech.
      o
      Some other resource(s) that may be helpful in learning about vCareCommand Platform include: A buyer’s guide to solution interoperability and Top Interoperability Companies Report

      DESCRIPTION

      Modular, yet comprehensive, vCareCommand is the one enterprise cloud-based virtual care platform that can support all virtual care programs. vCareCommand offers zero code configurable web applications that are immediately familiar to users because they conform to your existing workflows; a robust suite of embedded common core collaboration, documentation, management and business intelligence tools; all fully integrated with your EHR and other systems of your choosing.

      Built on 30+ years of experience in telehealth by the pioneers in the industry, vCareCommand delivers unparalleled high quality care to patients regardless of where they are. Our platform powers consistent workflows for in-person and remote encounters, ubiquitous access to patient data and imaging, patient engagement across all service lines and full access to business intelligence that supports complex system management.

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      Product capabilities

      Intake & Virtual Waiting Room

      Enable patients to check in for their virtual visit and access informational or entertaining content while they wait privately for their visit to begin

      AVIA GUIDE
      What is intake & virtual waiting room?
      Ability to handle digital form upload & intake. Integrated symptom checking. Waiting room accessible to patients, providers, and staff. Patient/member queueing. Patient can share images or videos. Integration with connected devices for vitals collection. Patient/member contact/chatting. Content for patients to interact with in the waiting room. Notify patient when provider is ready to start visit. Tool for patient to test tech feasibility
      Capability Comparison Grid

      vCareCommand Platform

      vCareCommand Platform

      Intake & Virtual Waiting Room
      Virtual Encounter
      Diagnosis & Documentation
      Technical Support
      Analytics
      Access & Scheduling
      EHR integration

      Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other
      Recommended, but not required
      Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed
      Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other
      Use cases and differentiators

      the vCareCommand platform delivers unparalleled support 

      - Behavioral Health

      - Neuroloy and Stroke

      - Medically Complex Pediatrics

      - Maternal Fetal Medicine

      - Cardiology

      - Population Health

      - Infectious Disease 

      - First Responder Crisis Care

      g

      Academic Medical Centers, Children's Hospitals, Health Systems, Neourology and Stroke Specialties, Cardiology Specialists

      ViTel Net's no-code patented platform streamlines custom workflows while alleviating the workload for internal IT resources so they can trouble shoot, launch, and scale existing programs. Reducing the need for additional overhead and costly time and financial investments to start from scratch. Built on over 30 years of experience in telehealth our platform powers unparalleled security, reliability, and flexibility so that our clients can get back to delivering quality care. 

      ViTel Net's clients enjoy consistent cost transparency, security, scalability, and configurability with multi-EHR and PACS integration that makes it easy to launch and expand existing programs. 

      Our platform uses an industry-first no-code system that gives our clients the flexibility to add, expand, or change workflows to enable virtual care that best matches their brand of care and adapts to their clinical practices. Without surprise fees, unwavering roadmaps, and limited functionality, our clients can launch virtual care at ease today, while planning for tomorrow.

      Health Equity

      vCareCommand Platform's approach to Privacy

      ViTel Net supports industry standards for data privacy and security for the NIST 800-53 framework

      AVIA GUIDE
      What is privacy?
      Builds trust by communicating data privacy, security, and optionality for data use by the care team.
      Company information

      Founded in 1990

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      Reviews


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      Overall Score
      5.0

      9 reviews


      5.0

      Features

      5.0

      Ease of use

      5.0

      Customer Support

      5.0

      EHR Integrations

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      Reviewer’s Rating
      5
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      1

      Reviewer’s Role
      • End user
      • Project manager
      • IT / Technical support
      • Executive sponsor
      • Internal consultant
      • Other

      Reviewer’s Org Size
      • XL ($5B+ NPR)
      • L ($3-5B NPR)
      • M ($1-3B NPR)
      • S ($0.2-1B NPR)
      • XS (< $0.2B NPR)

      Reviewer’s Org EMR compatibility

      Reviewer’s Org Type
      • AMC
      • Pediatric Facilities
      • ACO
      • Rural Presence

      March 28, 2025

      verified
      new review

      March 28, 2025

      Flexible System Backed by a Passionate Team

      We've been using ViTel Net for 5 years now. They have made our work easier, more integrated, and more effective. The team at ViTel Net is responsive, competent, and support our vision of continuous improvement through customized interfaces, data collection, and analytics. 

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      A verified Project manager working with vCareCommand Platform from a extra small-sized, AMC, ACO hospital.


      Helpful(0)

      March 26, 2025

      verified
      new review

      March 26, 2025

      Corporate Director of Telehealth

      Ease of use; ease of working with ViTel Net team and their responsiveness; full package of applications needed; always looking forward to practical use needs.

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      Executive sponsor working with vCareCommand Platform at Shriners Hospitals for Children-Philadelphia


      Helpful(0)

      March 26, 2025

      verified
      new review

      March 26, 2025

      ViTel Net has transformed our ability to care for patients across disparate systems and platforms.

      We have used the ViTel Net platform to support our telestroke and remote EEG interpretation programs for over 7 years. Our partnership with ViTel Net has been most transformative with our telestroke program. With their platform, we are able to document telestroke encounters in one place, and through their integration capabilities, our time-sensitive documentation is instantaneously imported into the patient's chart in both our own EHR as well as our partner site's EHR. This works consistently and seamlessly thanks to ViTel Net's attention to detail, persistence in problem solving, and their client and patient-focused attitude.

      Our experience with ViTel Net extends beyond a simple procurement relationship and is a true partnership. Elements of our use of their platform have been customzied from the ground up via collaboration with their technical, clinical, and leadership staff. So much fine-tuning of their platform has been done over the years to make their products better meet our needs. They are constantly finding ways to improve their products and service.

      We have collaborated with them on a number of projects and initiatives over the years, and they have met or exceeded our expectations every time. Their support is extremely responsive and works very quickly to resolve any issues.

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      Brett Schneider

      Unit Administrator, Project manager working with vCareCommand Platform

      Helpful(0)

      March 25, 2025

      verified
      new review

      March 25, 2025

      ViTel Net is a Great Telehealth Solution

      I have had the pleasure of working with the developers to customize our version of the software for our organization. It started as an MVP, and over the past 4 years, they have worked with us to implement the features and enhancements requested by end users across the company. 

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      Project manager working with vCareCommand Platform at Shriners Hospitals for Children-Philadelphia


      Helpful(0)

      March 25, 2025

      verified
      new review

      March 25, 2025

      ViTel Net is very intuitive and user friendly.

      It has simplified the process for schedulers, providers, and patients. It integrates seamlessly with our EHR. Patients and staff connect with each other with the click of a button. No special downloads are needed, and it works great with phones, computers, and tablets.

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      John Crimarco

      Corporate Telehealth I.S. Coordinator, IT / Technical support working with vCareCommand Platform at Shriners Hospitals for Children-Philadelphia

      Helpful(0)

      March 25, 2025

      verified
      new review

      March 25, 2025

      Excellent IT partner

      Our partnership with Vitel Net has created a much improved patient and partner experience for our organization. This modernization allows us and our partners to deliver care in a more efficient and cohesive manner while also providing real time data to respond to specific needs of our programs. 

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      Administrator working with vCareCommand Platform


      Helpful(0)

      July 16, 2024

      verified

      July 16, 2024

      Increases overall efficiency, while improving reporting consistency

      The option to integrate with our partnering sites enables easier access to services and direct receipt of results into their EHR & IS systems. This greatly increases overall efficiency, while improving reporting consistency, for our programs.

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      A verified Project manager working with vCareCommand Platform from a AMC, ACO hospital.

      Helpful(0)

      April 25, 2024

      verified

      April 25, 2024

      An integral component in the success of our program

      The ViTel Net platform has been an integral component in the success of our program. The team at ViTel Net has been knowledgeable, approachable, available, thorough, and efficient at facilitating our use of the vCareCommand platform in our research study.

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      Eduard Tiozzo, PHD, MSCTI, FAHA,

      Residency Research Director, Executive sponsor working with vCareCommand Platform at University of Miami Health
      Helpful(0)

      April 25, 2024

      verified

      April 25, 2024

      Helped us in the success in the implementation process of our study protocol

      Our goal as a research team is to facilitate the intervention and communication with our team members and our research subjects in an efficient, direct, and safe way. ViTel Net has been a comprehensive and effective way for us to do this, and has helped us in the success in the implementation process of our study protocol.

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      Cristina Segredo Thurston, PT, DPT,

      Science Project Research Physical Therapist, End user working with vCareCommand Platform at University of Miami Health
      Helpful(0)

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