vCareCommand Platform

We have used the ViTelNet platform in a unique way to support our employee assistance program. The system is flexible enough to easily meet changing customer needs and new feature requests. The system also supports integrations from systems such as Workday and Vidyo.

We've been using ViTel Net for 5 years now. They have made our work easier, more integrated, and more effective. The team at ViTel Net is responsive, competent, and support our vision of continuous improvement through customized interfaces, data collection, and analytics. 

Ease of use; ease of working with ViTel Net team and their responsiveness; full package of applications needed; always looking forward to practical use needs.

We have used the ViTel Net platform to support our telestroke and remote EEG interpretation programs for over 7 years. Our partnership with ViTel Net has been most transformative with our telestroke program. With their platform, we are able to document telestroke encounters in one place, and through their integration capabilities, our time-sensitive documentation is instantaneously imported into the patient's chart in both our own EHR as well as our partner site's EHR. This works consistently and seamlessly thanks to ViTel Net's attention to detail, persistence in problem solving, and their client and patient-focused attitude.

Our experience with ViTel Net extends beyond a simple procurement relationship and is a true partnership. Elements of our use of their platform have been customzied from the ground up via collaboration with their technical, clinical, and leadership staff. So much fine-tuning of their platform has been done over the years to make their products better meet our needs. They are constantly finding ways to improve their products and service.

We have collaborated with them on a number of projects and initiatives over the years, and they have met or exceeded our expectations every time. Their support is extremely responsive and works very quickly to resolve any issues.

I have had the pleasure of working with the developers to customize our version of the software for our organization. It started as an MVP, and over the past 4 years, they have worked with us to implement the features and enhancements requested by end users across the company. 

It has simplified the process for schedulers, providers, and patients. It integrates seamlessly with our EHR. Patients and staff connect with each other with the click of a button. No special downloads are needed, and it works great with phones, computers, and tablets.

Our partnership with Vitel Net has created a much improved patient and partner experience for our organization. This modernization allows us and our partners to deliver care in a more efficient and cohesive manner while also providing real time data to respond to specific needs of our programs. 

The option to integrate with our partnering sites enables easier access to services and direct receipt of results into their EHR & IS systems. This greatly increases overall efficiency, while improving reporting consistency, for our programs.

The ViTel Net platform has been an integral component in the success of our program. The team at ViTel Net has been knowledgeable, approachable, available, thorough, and efficient at facilitating our use of the vCareCommand platform in our research study.

Our goal as a research team is to facilitate the intervention and communication with our team members and our research subjects in an efficient, direct, and safe way. ViTel Net has been a comprehensive and effective way for us to do this, and has helped us in the success in the implementation process of our study protocol.