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Post-encounter Follow Up
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Avia Summary
Office visits and inpatient stays are almost never “one and done.” It’s important for providers to connect with patients – after a difficult diagnosis, lab workup and testing, an in-office procedure or hospitalization.
Some of these touch points are routine, while others represent critical opportunities for timely intervention. Managing this entire spectrum with individual phone calls and personal conversations is time-consuming and labor-intensive, straining already overburdened resources.
Post-encounter Follow Up relies upon a virtual assistant to engage patients after an office visit or hospital stay to check on their status and make sure they have the right level of support. Timely escalation to a live agent is facilitated if intervention is needed.
Patient Education
Referral Management
Post-Encounter Education Tools
Post-acute Referral Making Tools
One high-volume provider (nearly 2 million visits and surgeries in 2020) found dwindling staff resources were overwhelmed by post-discharge calls. Using Orbita's cascading outreach program, it achieved 86% engagement - with transitional care nurses speaking directly only with patients requiring personal intervention (30% instead of 100%).
Hospitals and health systems, physician practices
HELPFUL TOOLS
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