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Post-encounter Follow Up

Post-encounter Follow Up

Post-encounter Follow Up

7 verified clients


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Avia Summary

Post-encounter Follow Up is a solution provided by Orbita Inc. which was founded in 2015. It belongs to multiple categories of digital health solutions including Patient Education and Referral Management.
It has 7 verified clients.
Some other resource(s) that may be helpful in learning about Post-encounter Follow Up include: Q&A with Patty Riskind of Orbita: Combining automation with empathy and Top Patient Education Companies Report | 2023

Office visits and inpatient stays are almost never “one and done.” It’s important for providers to connect with patients – after a difficult diagnosis, lab workup and testing, an in-office procedure or hospitalization.

Some of these touch points are routine, while others represent critical opportunities for timely intervention. Managing this entire spectrum with individual phone calls and personal conversations is time-consuming and labor-intensive, straining already overburdened resources.

Post-encounter Follow Up relies upon a virtual assistant to engage patients after an office visit or hospital stay to check on their status and make sure they have the right level of support. Timely escalation to a live agent is facilitated if intervention is needed.

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EHR integration

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Use cases and differentiators

One high-volume provider (nearly 2 million visits and surgeries in 2020) found dwindling staff resources were overwhelmed by post-discharge calls. Using Orbita's cascading outreach program, it achieved 86% engagement - with transitional care nurses speaking directly only with patients requiring personal intervention (30% instead of 100%). 

Hospitals and health systems, physician practices

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Company information

Founded in 2015

7.5M total equity funding



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  • AMC
  • Pediatric Facilities
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