Avia Logo
CRM
28 verified clients

Overview


Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

o
CRM is a solution provided by Loyal which was founded in 2015. It belongs to multiple categories of digital health solutions including Ratings & Reviews Transparency, Customer Relationship Management (CRM), and Consumer Access & Engagement.
o
It has 28 verified clients.
o
CRM integrates with major EMRs such as Epic, Cerner, and Meditech.
o
Some other resource(s) that may be helpful in learning about CRM include: Top Conversational AI Companies Report
DESCRIPTION

Loyal's CRM solution is a healthcare specific outreach platform that manages all aspects of customer and patient communication. Loyal CRM drives campaigns that provides a design-led, patient-centered, one-stop shop for creating, measuring, and managing campaigns to capture new leads, engage existing patients, and drive appointment volume.

Benefits:

  • Leverage AI and ML to get insights into patient behavior, experience, and sentiment.
  • Increase operational efficiency through outbound agent workflows and foresee consumer risks with predictive analysis.
  • Create enterprise-wide transparency by consolidating patient, hospital, and billing data from both internal (Loyal) and external (EHR) sources.
  • Leverage data insights to inform utilization forecasting and capacity planning.
  • Show the right message, at the right time, to the right person and drive appointment volume through lead management.

Results:

  • Improved end-to-end patient journey and patient-provider fit. 
  • Increased CRM utilization, revenue, and cost savings.
  • Increased appointment volume and turnaround time.

Solutions

Campaigns

Campaigns provides a design-led, patient-centered, one-stop shop for creating, measuring, and managing campaigns to capture new leads, engage existing patients, and drive appointment volume.

Campaigns is the only healthcare-centric communication automation solution built to support end-to-end patient messaging, enabling health systems to engage new and existing patients through omni-channel campaigns. This could be annual wellness visit communications, vaccine campaigns, flu shots, and more.

Benefits:

  • View holistic data in weekly or monthly reports to evaluate campaign effectiveness and attributable appointments.
  • Deliver emails through Loyal (or your own domain) while matching consumer communication preferences. 
  • Deliver one-time campaigns to specific audiences and deploy ongoing automated campaigns based on care events and business rules.
  • Create custom drip campaigns and trigger automated campaigns based on consumer actions.
  • Design email and SMS campaigns with simple to use templates and branding configuration tools.
  • Determine campaign audience rules with segmentation builder and multiple integrated data sources.

Results:

  • Increased re-activation and revenue.
  • Increased campaign engagement and conversion rate.
  • Increased attributable appointments scheduled and attended.
  • Reduced administrative resources and campaign management.

Appointment Reminders

Benefits:

  • Automate confirming, canceling, rescheduling appointments, and adding patients to wait lists.
  • Forecast capacity and manage scheduling accordingly.
  • Leverage automated omni-channel communication to help patients stay on top of their appointments.
  • Integrate with the Loyal platform and data insights to drive growth and increase operational efficiency.
  • Decrease the time providers spend on administrative tasks so they can focus on patient care.

Results:

  • Improved patient experience and access to care
  • Improved intake efficiency and increased number of confirmed appointments
  • Reduced no-shows and same-day cancellations

Read more
EHR integration

Ambulatory EMR, Website / public online sources
Recommended, but not required
Epic, Cerner, Meditech, Allscripts, athena, Athenahealth
None provided
Use cases and differentiators

None provided
None provided
None provided
None provided
Company information

Founded in 2015

12.5M total equity funding

Media


Images

edit-media
CRM ROI Dashboard.png
edit-media
Review Total Audience .png
edit-media
Data Source _ Build Segmentation.png
edit-media
Segmentation Library.png
edit-media
Create Email.png
edit-media
Stay in contact.png
Videos

No videos provided

Downloads

No content provided

Reviews


Filter reviews


Overall Score

0 review


Sort by:
Most Recent
Sort by:
Most Recent
Oldest
Most Helpful

Filter reviews


Reviewer’s Rating
5
4
3
2
1

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

Looking for reviews on CRM?

Submit your work email and we'll notify you when new reviews have been added.

Clients


Filter clients


Type
  • Partner

  • Vendor

  • Health System

  • Other

back to top