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CRM
28 verified clients

Overview


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Avia Summary

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CRM is a solution provided by Loyal which was founded in 2015. It belongs to multiple categories of digital health solutions including Ratings & Reviews Transparency, Customer Relationship Management (CRM), and Consumer Access & Engagement.
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It has 28 verified clients.
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CRM integrates with major EMRs such as Epic, Cerner, and Meditech.
DESCRIPTION

Loyal's CRM solution is a healthcare specific outreach platform that manages all aspects of customer and patient communication. Loyal CRM drives campaigns that provides a design-led, patient-centered, one-stop shop for creating, measuring, and managing campaigns to capture new leads, engage existing patients, and drive appointment volume.

Benefits:

  • Leverage AI and ML to get insights into patient behavior, experience, and sentiment.
  • Increase operational efficiency through outbound agent workflows and foresee consumer risks with predictive analysis.
  • Create enterprise-wide transparency by consolidating patient, hospital, and billing data from both internal (Loyal) and external (EHR) sources.
  • Leverage data insights to inform utilization forecasting and capacity planning.
  • Show the right message, at the right time, to the right person and drive appointment volume through lead management.

Results:

  • Improved end-to-end patient journey and patient-provider fit. 
  • Increased CRM utilization, revenue, and cost savings.
  • Increased appointment volume and turnaround time.

Solutions

Campaigns

Campaigns provides a design-led, patient-centered, one-stop shop for creating, measuring, and managing campaigns to capture new leads, engage existing patients, and drive appointment volume.

Campaigns is the only healthcare-centric communication automation solution built to support end-to-end patient messaging, enabling health systems to engage new and existing patients through omni-channel campaigns. This could be annual wellness visit communications, vaccine campaigns, flu shots, and more.

Benefits:

  • View holistic data in weekly or monthly reports to evaluate campaign effectiveness and attributable appointments.
  • Deliver emails through Loyal (or your own domain) while matching consumer communication preferences. 
  • Deliver one-time campaigns to specific audiences and deploy ongoing automated campaigns based on care events and business rules.
  • Create custom drip campaigns and trigger automated campaigns based on consumer actions.
  • Design email and SMS campaigns with simple to use templates and branding configuration tools.
  • Determine campaign audience rules with segmentation builder and multiple integrated data sources.

Results:

  • Increased re-activation and revenue.
  • Increased campaign engagement and conversion rate.
  • Increased attributable appointments scheduled and attended.
  • Reduced administrative resources and campaign management.

Appointment Reminders

Benefits:

  • Automate confirming, canceling, rescheduling appointments, and adding patients to wait lists.
  • Forecast capacity and manage scheduling accordingly.
  • Leverage automated omni-channel communication to help patients stay on top of their appointments.
  • Integrate with the Loyal platform and data insights to drive growth and increase operational efficiency.
  • Decrease the time providers spend on administrative tasks so they can focus on patient care.

Results:

  • Improved patient experience and access to care
  • Improved intake efficiency and increased number of confirmed appointments
  • Reduced no-shows and same-day cancellations

Read more
EHR integration

Ambulatory EMR, Website / public online sources
Recommended, but not required
Epic, Cerner, Meditech, Allscripts, athena, Athenahealth
None provided
Use cases and differentiators

None provided
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Company information

Founded in 2015

12.5M total equity funding

Media


Images

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CRM ROI Dashboard.png
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Review Total Audience .png
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Data Source _ Build Segmentation.png
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Segmentation Library.png
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Create Email.png
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Stay in contact.png
Videos

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Downloads

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Reviews


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Reviewer’s Org Size
  • XL ($5B+ NPR)
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Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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Clients


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