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Solutions
Description
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Clients
Use cases
EHR integrations
Client types
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
CRM
CRM

0 review

Digital Experience
Digital Experience

0 review

Categories

Solutions

Description

Product Description:

Loyal's CRM solution is a healthcare specific outreach platform that manages all aspects of customer and patient communication. Loyal CRM drives campaigns that provides a design-led, patient-centered, one-stop shop for creating, measuring, and managing campaigns to capture new leads, engage existing patients, and drive appointment volume.

Benefits:

  • Leverage AI and ML to get insights into patient behavior, experience, and sentiment.
  • Increase operational efficiency through outbound agent workflows and foresee consumer risks with predictive analysis.
  • Create enterprise-wide transparency by consolidating patient, hospital, and billing data from both internal (Loyal) and external (EHR) sources.
  • Leverage data insights to inform utilization forecasting and capacity planning.
  • Show the right message, at the right time, to the right person and drive appointment volume through lead management.

Results:

  • Improved end-to-end patient journey and patient-provider fit. 
  • Increased CRM utilization, revenue, and cost savings.
  • Increased appointment volume and turnaround time.

Solutions

Campaigns

Campaigns provides a design-led, patient-centered, one-stop shop for creating, measuring, and managing campaigns to capture new leads, engage existing patients, and drive appointment volume.

Campaigns is the only healthcare-centric communication automation solution built to support end-to-end patient messaging, enabling health systems to engage new and existing patients through omni-channel campaigns. This could be annual wellness visit communications, vaccine campaigns, flu shots, and more.

Benefits:

  • View holistic data in weekly or monthly reports to evaluate campaign effectiveness and attributable appointments.
  • Deliver emails through Loyal (or your own domain) while matching consumer communication preferences. 
  • Deliver one-time campaigns to specific audiences and deploy ongoing automated campaigns based on care events and business rules.
  • Create custom drip campaigns and trigger automated campaigns based on consumer actions.
  • Design email and SMS campaigns with simple to use templates and branding configuration tools.
  • Determine campaign audience rules with segmentation builder and multiple integrated data sources.

Results:

  • Increased re-activation and revenue.
  • Increased campaign engagement and conversion rate.
  • Increased attributable appointments scheduled and attended.
  • Reduced administrative resources and campaign management.

Appointment Reminders

Benefits:

  • Automate confirming, canceling, rescheduling appointments, and adding patients to wait lists.
  • Forecast capacity and manage scheduling accordingly.
  • Leverage automated omni-channel communication to help patients stay on top of their appointments.
  • Integrate with the Loyal platform and data insights to drive growth and increase operational efficiency.
  • Decrease the time providers spend on administrative tasks so they can focus on patient care.

Results:

  • Improved patient experience and access to care
  • Improved intake efficiency and increased number of confirmed appointments
  • Reduced no-shows and same-day cancellations

About Loyal:

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

Product Description:

Strengthen your online presence with reviews, surveys and business listings.

Reputation enables you to understand what your customers think about your healthcare services and allows you to respond quickly to customer feedback. Our software gives you the ability to monitor and track patient surveys & reviews on third-party review sites to identify areas of improvement and address patient concerns.

Reputation also enables you to manage your business listings across multiple sites. This ensures that your business is accurately represented and that customers can find you.

Reputation is the only platform that manages consumer feedback from acquisition to loyalty. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve the customer experience. 

Backed by Marlin Equity Partners, Bessemer Ventures, and Kleiner Perkins, .Reputation turns consumer feedback into fuel to grow businesses around the world. Visit Reputation.com to learn more.

About Reputation:

Reputation is the only platform that manages consumer feedback from acquisition to loyalty. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve the customer experience. 

Backed by Marlin Equity Partners, Bessemer Ventures, and Kleiner Perkins. Reputation turns consumer feedback into fuel to grow businesses around the world. Visit Reputation.com to learn more.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Reviews: Easily monitor, request, and respond to customer reviews to skyrocket review volume. 

Surveys: Track, analyze, and operationalize survey responses, all from one platform.

Listings: Easily manage all of your business listings from one location while improving search rankings and local SEO.

Pediatric use cases:

None provided

Users:

UHS, Spartanburg Regional, Dental Group, Kindred, Kootenai

EHR Integrations

Integrations:

Ambulatory EMR, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Athenahealth

Hardware Compatibility:

None provided

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Athenahealth, Epic, Allscripts, eClinicalWorks, Other

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Reputation is the only platform that manages patient feedback from acquisition to loyalty. We offer a complete platform to help you transform feedback from reviews, likes, listings, comments and clicks into your competitive advantage.

Keywords

Images

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Videos

No videos provided

1 of 3

reputation_business_listings (Original) (1).mp4

Downloads

No content provided

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The Arbor Company + Reputation Case Study

Alternatives

Company Details

Founded in 2015

Founded in 2006

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