Best Ratings & Reviews Transparency Products

Create a unified patient experience across your business with your brand’s look and feel. Solv’s suite of features provides you with everything you need to exceed patients’ expectations the first time they ever interact with your brand, with tools that are proven to increase loyalty, reduce leakage, and accelerate revenue collection. 

Solv provides a digital presence for providers to want to offer convenient, accessible healthcare to their patients, with features including:
- Online self-scheduling
- Digital registration with insurance capture and electronic consent
- Online payment
- Video telemedicine
- Automated waitlist management and optimization
- Secure chat
- Feedback, surveys and reputation management
- New patient acquisition
- Returning patient loyalty portal

Solv offers three solutions to engage patients, increase visit volumes and improve satisfaction.

Solv Patient Experience. provides a streamlined way for patients to schedule a visit and track their spot in line. Through Solv, patients can be sent a message when the clinic is running behind or when asking patients to schedule a follow-up visit. After the patient’s visit, Solv has an automated review collect flow to enhance the clinic’s online presence.

Solv Video Telemed. A patient-friendly virtual care platform, Solv Video Telemed allows patients to start a video visit in seconds. Patients can both schedule a time or request an ASAP visit. Digital registration, consent forms, and payment collection is included through an easy-to-use workflow in a HIPAA compliant and secure platform.

The Solv App for Patients. This mobile app helps patients find and schedule convenient care providers and rebook in 2 taps at their preferred clinics. The app helps practices acquire new patients and increase patient loyalty. More than 6M consumers use the Solv app each month to engage with high quality healthcare providers.

• The Praia Health Identity and Engagement Platform is a managed Platform-as a-Service offering for health systems that enables high value, identity-driven digital experiences that engage and re-engage consumers with their health—before, during and between episodes of care. The solution enables health systems to own and leverage patient relationships, personalize their consumer experiences, and optimize and extend their operational model.
  
  
  
  The platforms’ Identity-Driven Personalization Services create, verify, authenticate, and manage robust consumer profiles that extend beyond the medical record—securely combining data and preferences across the consumers’ health ecosystem. These extended consumer profiles enable highly personalized recommendations—including health system transactions, services, and programs specific to each individual consumer.
  
  
  
  Our Consumer Experience Products and Services streamline the delivery of health-system branded signed-in experiences that fully utilize the power of the platform. Extend your existing custom web or mobile apps, or build new applications that utilize the Praia Health Platform, all via our Praia Health Platform API.
  
  
  The platform’s Ecosystem capabilities enable a health system to leverage their existing internal and 3rd party technology investments and take advantage of market-driven innovative solutions. The platform includes integration of the EMR and basic clinical services and can be expanded to support additional solutions for care delivery, population health, marketing, clinical trials research, wellness, revenue cycle, health plan solutions, care at home and more.
  
  
  
  New consumer insight will be realized through our Analytics and Insight Capabilities. The product is fully supported through our robust implementation, transition, and post-launch Service and Support offerings.
  
  
  
  By digitally engaging consumers in their personal health journey and then seamlessly connecting them to individualized services, support and resources, the Praia Health Identity and Engagement Platform creates and operationalizes a digital health flywheel—algorithmically driving net new direct and indirect revenue through recommended actions and operational efficiencies through self-service capabilities.

TQA Healthcare (formerly Element Blue) delivers enhanced customer experience and bottom line results. From web based digital platforms to mobile friendly sites and applications, we specialize in healthcare and enterprise level systems with integration in both employee and customer facing digital experience.

Having built digital platforms for sites topping 50 million users, we can deliver large-scale solutions with personalization for each individual user. TQA Healthcare combines rich web or document related content with useful operational context and engaging user experience. Simple or sophisticated, we understand the management, workflow and security requirements to help online business excel.

The aha! Health Experience Platform (HXP) integrates with health systems' Digital Experience Platforms to deploy advanced capabilities, resulting in quicker market entry, increased patient acquisition, reduced operational costs, and enhanced patient satisfaction.

Steer Health offers the most optimized online web presence and user experience to convey your brand story and provide your patients with self-service tools to schedule or book appointments.

• Online Reputation Management: Automatically obtain valuable feedback from patients, and experience the benefits to your bottomline.
• Enable Service Recovery: Ensure all dissatisfied patient responses are sent directly to your customer service leadership teams for prompt resolution and response.
• Improve Brand Dependability: Showcase testimonials on your website automatically. Reviews are the no.1 decision-making factor for patients looking for a new doctor. Add testimonials to your practice website that demonstrate what it’s like to be your patient.
• Send Patient Feedback Surveys: Send surveys (HCAHPS, Payor Quality, etc) after every office visit with a method that encourages patients to quickly provide feedback and share their experiences online.

Learn more: https://steerhealth.io/reputation-management-2/

Loyal's CRM solution is a healthcare specific outreach platform that manages all aspects of customer and patient communication. Loyal CRM drives campaigns that provides a design-led, patient-centered, one-stop shop for creating, measuring, and managing campaigns to capture new leads, engage existing patients, and drive appointment volume.

Benefits:

• Leverage AI and ML to get insights into patient behavior, experience, and sentiment.
• Increase operational efficiency through outbound agent workflows and foresee consumer risks with predictive analysis.
• Create enterprise-wide transparency by consolidating patient, hospital, and billing data from both internal (Loyal) and external (EHR) sources.
• Leverage data insights to inform utilization forecasting and capacity planning.
• Show the right message, at the right time, to the right person and drive appointment volume through lead management.

Results:

• Improved end-to-end patient journey and patient-provider fit. 
• Increased CRM utilization, revenue, and cost savings.
• Increased appointment volume and turnaround time.

Solutions

Campaigns

Campaigns provides a design-led, patient-centered, one-stop shop for creating, measuring, and managing campaigns to capture new leads, engage existing patients, and drive appointment volume.

Campaigns is the only healthcare-centric communication automation solution built to support end-to-end patient messaging, enabling health systems to engage new and existing patients through omni-channel campaigns. This could be annual wellness visit communications, vaccine campaigns, flu shots, and more.

Benefits:

• View holistic data in weekly or monthly reports to evaluate campaign effectiveness and attributable appointments.
• Deliver emails through Loyal (or your own domain) while matching consumer communication preferences. 
• Deliver one-time campaigns to specific audiences and deploy ongoing automated campaigns based on care events and business rules.
• Create custom drip campaigns and trigger automated campaigns based on consumer actions.
• Design email and SMS campaigns with simple to use templates and branding configuration tools.
• Determine campaign audience rules with segmentation builder and multiple integrated data sources.

Results:

• Increased re-activation and revenue.
• Increased campaign engagement and conversion rate.
• Increased attributable appointments scheduled and attended.
• Reduced administrative resources and campaign management.

Appointment Reminders

Benefits:

• Automate confirming, canceling, rescheduling appointments, and adding patients to wait lists.
• Forecast capacity and manage scheduling accordingly.
• Leverage automated omni-channel communication to help patients stay on top of their appointments.
• Integrate with the Loyal platform and data insights to drive growth and increase operational efficiency.
• Decrease the time providers spend on administrative tasks so they can focus on patient care.

Results:

• Improved patient experience and access to care
• Improved intake efficiency and increased number of confirmed appointments
• Reduced no-shows and same-day cancellations

Reputation manages, evaluates, and improves your brand presence across digital spaces. It’s the only reputation solution that improves the patient experience through omnichannel engagement and healthcare-specific attributes.

Benefits:

• Understand where you rank relative to competitors, rank higher, and convert searches into action.
• Engage with patients and maintain a large volume of verified reviews with high-star ratings.
• Integrate directly with the EHR for post-discharge engagement.
• Access all listings data in one dashboard and see specific provider and location metrics.

Results:

• Increased patient acquisition & retention 
• Automated workflows with consolidated technology
• Increased third-party ratings