Loyal's CRM solution is a healthcare specific outreach platform that manages all aspects of customer and patient communication. Loyal CRM drives campaigns that provides a design-led, patient-centered, one-stop shop for creating, measuring, and managing campaigns to capture new leads, engage existing patients, and drive appointment volume.

Benefits:

• Leverage AI and ML to get insights into patient behavior, experience, and sentiment.
• Increase operational efficiency through outbound agent workflows and foresee consumer risks with predictive analysis.
• Create enterprise-wide transparency by consolidating patient, hospital, and billing data from both internal (Loyal) and external (EHR) sources.
• Leverage data insights to inform utilization forecasting and capacity planning.
• Show the right message, at the right time, to the right person and drive appointment volume through lead management.

Results:

• Improved end-to-end patient journey and patient-provider fit. 
• Increased CRM utilization, revenue, and cost savings.
• Increased appointment volume and turnaround time.

Solutions

Campaigns

Campaigns provides a design-led, patient-centered, one-stop shop for creating, measuring, and managing campaigns to capture new leads, engage existing patients, and drive appointment volume.

Campaigns is the only healthcare-centric communication automation solution built to support end-to-end patient messaging, enabling health systems to engage new and existing patients through omni-channel campaigns. This could be annual wellness visit communications, vaccine campaigns, flu shots, and more.

Benefits:

• View holistic data in weekly or monthly reports to evaluate campaign effectiveness and attributable appointments.
• Deliver emails through Loyal (or your own domain) while matching consumer communication preferences. 
• Deliver one-time campaigns to specific audiences and deploy ongoing automated campaigns based on care events and business rules.
• Create custom drip campaigns and trigger automated campaigns based on consumer actions.
• Design email and SMS campaigns with simple to use templates and branding configuration tools.
• Determine campaign audience rules with segmentation builder and multiple integrated data sources.

Results:

• Increased re-activation and revenue.
• Increased campaign engagement and conversion rate.
• Increased attributable appointments scheduled and attended.
• Reduced administrative resources and campaign management.

Appointment Reminders

Benefits:

• Automate confirming, canceling, rescheduling appointments, and adding patients to wait lists.
• Forecast capacity and manage scheduling accordingly.
• Leverage automated omni-channel communication to help patients stay on top of their appointments.
• Integrate with the Loyal platform and data insights to drive growth and increase operational efficiency.
• Decrease the time providers spend on administrative tasks so they can focus on patient care.

Results:

• Improved patient experience and access to care
• Improved intake efficiency and increased number of confirmed appointments
• Reduced no-shows and same-day cancellations

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

Create a unified patient experience across your business with your brand’s look and feel. Solv’s suite of features provides you with everything you need to exceed patients’ expectations the first time they ever interact with your brand, with tools that are proven to increase loyalty, reduce leakage, and accelerate revenue collection. 

Solv provides a digital presence for providers to want to offer convenient, accessible healthcare to their patients, with features including:
- Online self-scheduling
- Digital registration with insurance capture and electronic consent
- Online payment
- Video telemedicine
- Automated waitlist management and optimization
- Secure chat
- Feedback, surveys and reputation management
- New patient acquisition
- Returning patient loyalty portal

Solv offers three solutions to engage patients, increase visit volumes and improve satisfaction.

Solv Patient Experience. provides a streamlined way for patients to schedule a visit and track their spot in line. Through Solv, patients can be sent a message when the clinic is running behind or when asking patients to schedule a follow-up visit. After the patient’s visit, Solv has an automated review collect flow to enhance the clinic’s online presence.

Solv Video Telemed. A patient-friendly virtual care platform, Solv Video Telemed allows patients to start a video visit in seconds. Patients can both schedule a time or request an ASAP visit. Digital registration, consent forms, and payment collection is included through an easy-to-use workflow in a HIPAA compliant and secure platform.

The Solv App for Patients. This mobile app helps patients find and schedule convenient care providers and rebook in 2 taps at their preferred clinics. The app helps practices acquire new patients and increase patient loyalty. More than 6M consumers use the Solv app each month to engage with high quality healthcare providers.

Solv is the practice growth copilot for on-demand care.

Our AI-powered platform integrates seamlessly with your EHR, optimizing key workflows across scheduling, intake, reviews, messaging, payments, and insights to create a unified patient experience. Trusted by leading providers like American Family Care, NextCare, and ZoomCare, we’ve powered over 80M visits across our network.  

We reduce staff workload by automating day-to-day communications and tasks while improving the patient experience through convenience and transparency. By streamlining operations and maximizing capacity, we help your practice run more efficiently and profitably.