Online Chat

Contents

AVIA Summary About EHR Integrations Use cases and differentiators Company information Media

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Online Chat is a solution provided by Relatient. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Care Transitions, Concierge Care, and Conversational AI.

It has 11 verified clients.

Some other resource(s) that may be helpful in learning about Online Chat include: Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution and A buyer’s guide to conversational AI

DESCRIPTION

Increase patient acquisition and retention while reducing the administrative burden on staff with a secure, intuitive online chat solution. Dash delivers the tools you need to:

Resolve patient inquiries faster with departmental routing.
Monitor real-time patient conversations and conversational history with audit trails.
Deliver seamless interactions with your consumer, regardless of how they reach you.

FEATURED MEDIA

Dash Chat One Pager V1_Final.pdf

Dash Chat Launch Video (1).mp4

See all media

CATEGORIES & SOLUTIONS

Scheduling

Consumer Access & Engagement

Personalized Care

Consumer Scheduling Tools

Patient-Provider Messaging Tools

Concierge & Customer Service Tools

CLIENT TYPES

None provided

EHR integration

Integrations

Website / public online sources

EHR integration and relevant hardware

None provided

EMRs supported

None provided

Hardware compatibility

None provided

Use cases and differentiators

Use case descriptions

Patients have made it clear that they want the ability to communicate digitally and seamlessly with their healthcare providers. Dash® enables staff to easily communicate with individual patients via online chat to manage inquiries such as office hours, directions, questions about clinical care, or their upcoming appointment. By eliminating the complexities of phone triage, and relying on staff to manage voicemails and call-backs, a dynamic chat solution can allow providers to significantly improve operational efficiency, deliver consistent access to care and enhance the patient experience.

Users

Consumers, patients, administrators, contact center agents.

Differentiators vs internal options

None provided

Differentiators vs competitors

Our patient scheduling and engagement technology facilitates appointments for over 50 million unique patients per year on behalf of over 43,000 providers across the U.S.