Online Chat vs Web Modernization

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Web Modernization

5.0

1 review

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Product Description:

Increase patient acquisition and retention while reducing the administrative burden on staff with a secure, intuitive online chat solution. Dash delivers the tools you need to:

Resolve patient inquiries faster with departmental routing.
Monitor real-time patient conversations and conversational history with audit trails.
Deliver seamless interactions with your consumer, regardless of how they reach you.

About Relatient:

Relatient partners with leading health systems and medical practices - comprising more than 45,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.

Product Description:

Convert more site visitors into patients with a healthcare-optimized website customized to your specialty, including mobile-responsive design, service-focused pages, HTTPS security, and expert SEO. We make it easier for patients to find your practice by optimizing your online profiles across search engines, maps, and high-visibility healthcare and local directories.

About Steer Health:

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Contextual understanding

Integrated AI functionality assists contextual understanding.

Interoperability

We integrate with Athena, Epic EHR ECW AllScripts Cerner MediTech DrChrono eMDs and other main EHR systems.

Data security and privacy

Our platform has been HIPAA-certified.

Scalability

Currently, 19.8 million patients utilize Steer Health.

Adaptability

We use modern technology integrations and apps where applicable like AI automation, ChatGPT, Instagram, etc

Provider directory and search

Synchronizes with multiple data sources to provide up-to-date provider listings without duplication across sources. Search function should automatically complete terms and returns for mistyped words.

Transparent information

Provider reviews from multiple sources with reviews management capabilities, customizable star rating calculations, and analytics to glean insights about potential patient experience improvements.

Online scheduling

Multi-lingual and consumer-friendly, with scheduling enabled directly from provider pages and new patient scheduling options that do not require logging into a portal. EHR-agnostic to create a consistent consumer experience, and call center-enabled.

Virtual triage

Multi-lingual and omni-channel with the ability to integrate symptom checking functionality into a general chatbot solution. A strong consumer experience should include SEO from non-branded web searches, with capabilities to patients, pass data into the EHR, and integrate with appropriate endpoints.

Virtual visits

Synchronous and asynchronous virtual visit solutions are multilingual, accessible, and omnichannel; and allow users to alternate between modalities. Capabilities should integrate with existing provider workflows and auto-generate clinical documentation, offer real-time benefits information and auto-generate claims, directly enable orders for ancillary services, and automate follow-ups and referrals.

Use Cases

Description:

Patients have made it clear that they want the ability to communicate digitally and seamlessly with their healthcare providers. Dash® enables staff to easily communicate with individual patients via online chat to manage inquiries such as office hours, directions, questions about clinical care, or their upcoming appointment. By eliminating the complexities of phone triage, and relying on staff to manage voicemails and call-backs, a dynamic chat solution can allow providers to significantly improve operational efficiency, deliver consistent access to care and enhance the patient experience.

Pediatric use cases:

None provided

Users:

Consumers, patients, administrators, contact center agents.

Description:

How Island Dermatology's Growth Soars With Steer Health’s Support

Dr. Leila Ettefagh and Dr. Navid Nami have a board-certified dermatology practice in Newport Beach. Island Dermatology, excelling at providing a warm, family environment to meet the diverse skin care needs of the community, was looking for a partner to bring its services to more clients.

Challenges:

Lack of unified branding of acquired practices
Busy call center and phone tagging
Staff shortage at the front office
Low patient satisfaction rates

Solutions:

A unified modern website for all 5 locations with a co-branding strategy.
Steer's omnichannel self-service, including web, SMS, and
IVR reduced inbound calls by over 56% and saved 178 hours of staff time per week.
Online reputation boosts from 3.1 to 4.6 on Google using the Steer AI-based patient advocacy module.

Pediatric use cases:

None provided

Users:

Island Dermatology

EHR Integrations

Integrations:

Website / public online sources

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Not applicable

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Athenahealth

Hardware Compatibility:

Mobile / Tablet (web optimized), Desktop

Client Types

None provided

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Awards

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Our patient scheduling and engagement technology facilitates appointments for over 50 million unique patients per year on behalf of over 43,000 providers across the U.S.

Differentiators vs EHR Functionality:

Simplified User Experience
Integrated SEO, SEM, and SMM
Healthcare Purpose-Driven UX
Personalized Self-Service Tools

Differentiators vs Competitors:

More tools for patient communication
AI Voice Assist
Social Media Campaigns
Web Modernization
Dedicated Customer Support Team

Keywords

chatbot,healthcare chatbot,digital front door, patient acquisition, patient retention

website optimization,SEO,virtual care, patient acquisition,self-scheduling,content creators

Images

No images provided

1 of 4

Partnerships

Videos

1 of 1

Dash Chat Launch Video (1).mp4

1 of 2

SteerConnect.mp4

Downloads

Dash Chat One Pager V1_Final.pdf

Reputation Management

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Company Details

By Relatient

By Steer Health

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