PolyAI Customer-Led Voice Assistant

Contents

AVIA Summary About Product capabilities EHR Integrations Use cases and differentiators Company information Media

Select which hospital or health system you work at and see a personalized compatibility level.

PolyAI Customer-Led Voice Assistant is a solution provided by PolyAI. It belongs to multiple categories of digital health solutions including Conversational & Visual Interactive Voice Response (IVR), Conversational AI, Artificial Intelligence (AI), Concierge Care, and Personalized Care.

PolyAI Customer-Led Voice Assistant integrates with major EMRs such as Epic, Cerner.

Some other resource(s) that may be helpful in learning about PolyAI Customer-Led Voice Assistant include: Digital front door: The key to staying ahead in healthcare and A buyer’s guide to conversational AI

DESCRIPTION

PolyAI builds customer-led voice assistants that carry on natural conversations to solve customer/patient problems. The voice assistants understand customers, regardless of what they say or how they say it.

FEATURED MEDIA

PolyAI One Pager.pdf

PolyAI Portal Dashboard.png

PolyAI Call Flow Analytics.png

See all media

CATEGORIES & SOLUTIONS

Conversational & Visual Interactive Voice Response (IVR)

Conversational AI

Artificial Intelligence (AI)

Conversational & Visual IVR Tools

Conversational AI

Concierge & Customer Service Tools

CLIENT TYPES

None provided

Product capabilities

Contextual understanding

Built upon proprietary language models that outperform Google's BERT in accuracy, contextual understanding, PolyAI's customer-led voice assistants reflect high proficiency in understanding caller intent (including long alphanumeric strings) and low latency in proficient response.

AVIA GUIDE

What is contextual understanding?

The solution should understand and respond to patient inputs in a manner that takes the context into account, providing relevant and accurate information or advice.