PolyAI Customer-Led Voice Assistant vs Conversational AI Chatbot

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PolyAI Customer-Led Voice Assistant

0 review

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Conversational AI Chatbot

5.0

3 reviews

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Product Description:

PolyAI builds customer-led voice assistants that carry on natural conversations to solve customer/patient problems. The voice assistants understand customers, regardless of what they say or how they say it.

About PolyAI:

None provided

Product Description:

Steer Health's AI-powered Chatbot can support your patients 24/7 and give that warm, personalized feeling with every conversation.

Share Directions: Steer Health's AI-powered Chatbot can share your practice's location directly with patients coming to your website looking for directions.
24/7 Online Assistance: Steer's AI Chatbot can respond to patients and accept queries for your staff to go over and respond to at a convenient time.
Increase Profitability: Since the patient is able to get in touch with you immediately, there is almost no scope for losing a prospective patient.
Achieve More Appointments: 43% of patients now prefer to book online—a trend that continues to rise each year. Give patients the flexibility of booking appointments through an easy-to-use chat popup that prompts the user directly through your website.
Reduce No-Shows: 72% of patients and 60% of healthcare professionals say online appointment booking platforms encourage patients to keep appointments. When a patient is given the option to book an appointment the moment they seek help, they are most likely to keep it and show up on time.

About Steer Health:

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.

Compatibility level

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Clients

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Product Capabilities

Contextual understanding

Built upon proprietary language models that outperform Google's BERT in accuracy, contextual understanding, PolyAI's customer-led voice assistants reflect high proficiency in understanding caller intent (including long alphanumeric strings) and low latency in proficient response.

Naturalistic interaction

Industry leading SLU (spoken language understanding) technology stack and a combination of synthesized and acted voice ensures the most human-like automated dialogue on the market.

Scalability

Cloud-based solution hosted on AWS and with a usage based fee model ensures near infinite scalability.

Adaptability

Existing proprietary language models combine with industry dominant LLMs to generate hypernatural conversation flows that continuously train and evolve at the current pace of conversational AI's trajectory.

Interoperability

Custom voice assistants have several out-of-box integrations (https://poly.ai/product/integrations/) and otherwise seamlessly connect to common systems with low-lift APIs.

Data security and privacy

Fully compliant with HIPAA, ISO27001, SOC2, GDPR and PCI requirements. https://poly.ai/product/security/

Use Cases

Description:

Account Management
Appointment scheduling
Authentication
Billing & Payments
Call routing
FAQs
Troubleshooting

Pediatric use cases:

Same application as any practice.

Users:

Any business with a voice-based support channel

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

None provided

Integrations:

Not applicable

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Not applicable

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

None provided

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Discoverability

Simplified User Experience
Integrated SEO, SEM, and SMM
Healthcare Purpose-Driven UX
Personalized Self-Service Tools

Optimize Care Access

Voice, Web, Chatbot and SMS Scheduling
Smart Routing & 1 Click Scheduling for existing patients
Integrated OnDemand Care Options for Fast Tracking and Care Delivery Arbitrage
Integrated Modern Communication Tools
Referral Automation

Personalized Outreach

PX Command Center Enables Longitudinal Patient Engagement
Supports Administrative As Well as Clinical Workflows
AI Event-Based Decision Tree Foundation Makes It Very Extensible

Patient Insights - Post Visit

Integrated experience of managing PX before, during and after the visit
Leverage Service Recovery Feedback As Growth Enabler
Resolve PX Issues in a fraction of time

Virtual Check Ins

Voice, Web, Chatbot and SMS Outreach
Automated Triage and Escalation
OnDemand TeleMedicine Integration
AI based Fast Tracking/Smart Routing of High Risk Patient Needs

Differentiators vs Competitors:

Discoverability

Simplified User Experience
Integrated SEO, SEM, and SMM
Healthcare Purpose-Driven UX
Personalized Self-Service Tools

Optimize Care Access

Voice, Web, Chatbot and SMS Scheduling
Smart Routing & 1 Click Scheduling for existing patients
Integrated OnDemand Care Options for Fast Tracking and Care Delivery Arbitrage
Integrated Modern Communication Tools
Referral Automation

Personalized Outreach

PX Command Center Enables Longitudinal Patient Engagement
Supports Administrative As Well as Clinical Workflows
AI Event-Based Decision Tree Foundation Makes It Very Extensible

Patient Insights - Post Visit

Integrated experience of managing PX before, during and after the visit
Leverage Service Recovery Feedback As Growth Enabler
Resolve PX Issues in a fraction of time

Virtual Check Ins

Voice, Web, Chatbot and SMS Outreach
Automated Triage and Escalation
OnDemand TeleMedicine Integration
AI based Fast Tracking/Smart Routing of High Risk Patient Needs

Keywords

telemedicine,virtual care,virtual triage,asynchronous care,telehealth, patient acquisition,engagement,productivity,virtual health software,virtual health,virtual visits

Images

1 of 2

PolyAI Portal Dashboard.png

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Screen Shot 2022-10-12 at 1.45.34 PM.png

Videos

No videos provided

Downloads

PolyAI One Pager.pdf

No content provided

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Company Details

By PolyAI

By Steer Health

Visit Website

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