PolyAI Customer-Led Voice Assistant vs Orbita

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PolyAI Customer-Led Voice Assistant

0 review

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Orbita

5.0

6 reviews

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Product Description:

PolyAI builds customer-led voice assistants that carry on natural conversations to solve customer/patient problems. The voice assistants understand customers, regardless of what they say or how they say it.

About PolyAI:

None provided

Product Description:

Orbita is the connective tissue between providers and patients to make navigating healthcare easier. We partner with healthcare organizations to implement smart virtual assistants, powered by generative and conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help providers improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.

About Orbita Inc.:

Orbita is the connective tissue across healthcare communication systems for seamless and personalized patient interactions. We partner with healthcare and life science organizations to implement smart virtual assistants, powered by conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help organizations improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.

Compatibility level

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Clients

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Product Capabilities

Contextual understanding

Built upon proprietary language models that outperform Google's BERT in accuracy, contextual understanding, PolyAI's customer-led voice assistants reflect high proficiency in understanding caller intent (including long alphanumeric strings) and low latency in proficient response.

Naturalistic interaction

Industry leading SLU (spoken language understanding) technology stack and a combination of synthesized and acted voice ensures the most human-like automated dialogue on the market.

Scalability

Cloud-based solution hosted on AWS and with a usage based fee model ensures near infinite scalability.

Adaptability

Existing proprietary language models combine with industry dominant LLMs to generate hypernatural conversation flows that continuously train and evolve at the current pace of conversational AI's trajectory.

Interoperability

Custom voice assistants have several out-of-box integrations (https://poly.ai/product/integrations/) and otherwise seamlessly connect to common systems with low-lift APIs.

Data security and privacy

Fully compliant with HIPAA, ISO27001, SOC2, GDPR and PCI requirements. https://poly.ai/product/security/

Use Cases

Description:

Account Management
Appointment scheduling
Authentication
Billing & Payments
Call routing
FAQs
Troubleshooting

Pediatric use cases:

Same application as any practice.

Users:

Any business with a voice-based support channel

Description:

Digital front door, patient outreach and engagement, automated workflows, digital patient intake and preparation, self scheduling

Pediatric use cases:

Orbita automates workflows around find a doctor, find a location, sympton triage, ongoing care management, preventive care reminders and more.

Users:

Healthcare marketing professionals, contact center professionals, C-levels interested in improving operational efficiency

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Community based organizations, Access +/or revenue cycle, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

None provided

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Extra Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

Awards

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Speed time to market by automating what are now mostly manual tasks for individuals spanning cros-functional teams; futureproof the organization's offerings for interoperability/security, etc via a platform that embraces a radidly evolving landscape; breadth and depth of features and functionality (Orbita is helping define and create new technologies and approaches in this sector. NOTE: Organizations should consider the history and early days of Web sites when content management platforms didn't exist; we are now in a similar realm with voice technology; most entities found it cost-prohibiitive to custom-develop an enterprise-scale web platform, let alone keep it up-to-date as technology rapidly evolved. The same will be true for voice.

Differentiators vs Competitors:

Healthcare specific (HIPAA compliance, interoperability, etc); omnichannel (create once, publish to smart speaker, web, mobile, etc.); multimodal (chat, voice, video, etc.); broader in scope than one-off application providers (platform and packaged modules for providers, payors, pharma, and digital health vendors)

Keywords

patient acquisition,digital front door,engagement,productivity,digital patient engagement

Images

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PolyAI Portal Dashboard.png

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Videos

No videos provided

Downloads

PolyAI One Pager.pdf

No content provided

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Company Details

By PolyAI

By Orbita Inc.

Founded in 2015

Visit Website

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