Contact Center

Inbound support, including:

• Physician referral services

• Service referrals

• Patient care facilitation

• Appointment scheduling

• Digital inbound channel tracking

• Event/class registrations

• Order processing services

• Front desk services

• General enquiries

• Call volume support

• Patient registration

• Medical device sales services

• Service line concierge service

Outbound support, including:

• New member welcome calls

• Online web form response

• New movers PCP referral

• Patient care facilitation

• General surveys

• Disaster (e.g., COVID) outreach

• Insurance benefit notification

• Provider demographics verification

• Digital outbound channel tracking

• Medication reminders

• Post discharge follow-up calls

• Logic-based surveys

For those patients who are slow to transition to online channels and still prefer to pick up the phone and call, online appointment scheduling via a contact center allows contact center staff to book directly on behalf of the patient, using your online scheduling technology to tap into physician schedules. No shows are reduced with patient alerts to new openings or cancellations, and with automatically triggered follow-up texts or email reminders about their appointments. All of this integrates seamlessly with your current workflow, tapping into your EHR for real-time scheduling, making it easy to manage on the back end while meeting consumers wherever they prefer – online or over the phone. 

Save time and provide your target audience the ability to find and register for classes, screenings, and events from anywhere on your website, campaign landing pages, or marketing ads. Capabilities such as Amazon-style search categorizing and Google-style one box searching so the user can filter by category, facility/location, keyword, title, date, view type (calendar or list), and more.

Securely collect payments by debit or credit card. Works with any digital channel where a URL can be shared. Supports digital invoicing for anytime payments through channels such as email and SMS.

Variety of inbound and outbound use cases.

Healthcare organizations with end user being health consumers (e.g., patients, members).