Eliminate silos by bringing together marketing and access, becoming a centralized hub that manages multiple channels of engagement. Branded as your customized call center, Ignite Contact Center can deliver scripts specific to your health organization, providing full-service capabilities, ranging from comprehensive appointment scheduling and referral management, to secure payment collection, and marketing fulfillment. Staffed seven days a week (including holidays) with extended business hours by professionals with healthcare experience, most calls are answered in less than 30 seconds and agents offer bilingual (Spanish) translation when needed. Utilizing advanced call arrival forecasting, we offer the ability to meet campaign call volume demands with qualified agents to enhance patient engagement. 

WebMD Ignite, a division of WebMD and Internet Brands, is the only comprehensive growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from Discovery to Recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.

Improve provider utilization and increase appointment volume by bringing together scheduling data and preferences across the healthcare system in a centralized, intelligent solution. Dash enables leading healthcare organizations to: 

• Align physician schedule capacity with patient demand. 
• Enable both staff and patients to schedule the right care option, at the right time, in the right place. 
• Leverage real-time data to analyze utilization, appointment volume, cancellations, and more.

Relatient partners with leading health systems and medical practices - comprising more than 45,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture. 

A centralized hub that manages multiple channels of engagement (e.g., online web form response, digital inbound/outbound channel tracking, event/class registration — calls and online, service referrals, email reminders), becoming your virtual “front door”. 

• Work exclusively with healthcare organizations
• Available 7 days a week, including holidays
• Bi-lingual agents
• 80% of all calls answered within 30 seconds
• Less than 5% abandonment rate
• More than 93% calls captured
• Nearly 1/3 appointments made outside standard office hours
• 100% call activity tracked and recorded, real time dashboard analytics

Organizations utilizing Dash to improve operations & the patient experience have seen:

- 10% increase in provider utilization

- Over 20% of appointments scheduled online

- 32% of appointments scheduled online, after hours

- Over 50% reduction in staff training time

Our patient scheduling and engagement technology facilitates appointments for over 50 million unique patients per year on behalf of over 43,000 providers across the U.S.