Eliminate silos by bringing together marketing and access, becoming a centralized hub that manages multiple channels of engagement. Branded as your customized call center, Ignite Contact Center can deliver scripts specific to your health organization, providing full-service capabilities, ranging from comprehensive appointment scheduling and referral management, to secure payment collection, and marketing fulfillment. Staffed seven days a week (including holidays) with extended business hours by professionals with healthcare experience, most calls are answered in less than 30 seconds and agents offer bilingual (Spanish) translation when needed. Utilizing advanced call arrival forecasting, we offer the ability to meet campaign call volume demands with qualified agents to enhance patient engagement. 

WebMD Ignite, a division of WebMD and Internet Brands, is the only comprehensive growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from Discovery to Recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.

One-to-many outreach lets you update patients about closures, tell them about new service lines, or remind them about due care. Scale population health initiatives and outreach with actionable messaging that activates all patients, even those who aren't able to use the EHR portal.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

A centralized hub that manages multiple channels of engagement (e.g., online web form response, digital inbound/outbound channel tracking, event/class registration — calls and online, service referrals, email reminders), becoming your virtual “front door”. 

• Work exclusively with healthcare organizations
• Available 7 days a week, including holidays
• Bi-lingual agents
• 80% of all calls answered within 30 seconds
• Less than 5% abandonment rate
• More than 93% calls captured
• Nearly 1/3 appointments made outside standard office hours
• 100% call activity tracked and recorded, real time dashboard analytics

Some EHRs lack the ability to send identical messages to many patients at once.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.